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Join us at ServiceNow Knowledge 2021

May 11-20, 2021 Virtual Event
#Know21
As ServiceNow’s 2020 global partner of the year and a top ServiceNow client, Accenture is proud to be a top sponsor of Knowledge 2021.

Make Accenture part of your Knowledge experience

Accenture participated in ServiceNow’s Knowledge digital conference this year May 11-20, 2021.

Knowledge was an interactive and virtual event where members of the ServiceNow community connected and collaborated on all things content and digital transformation, as well as showcased the latest on ServiceNow offerings and platform innovations.

As part of Accenture’s participation this year, we co-produced key content sessions highlighting the joint solutions and successes of our ServiceNow partnership.

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LOCATION

Virtual event

Fireside chat: Intelligent automation with Accenture

During a hosted session with Accenture clients, learn how adopting a “human + machine” approach can help enhance organizational agility, how users can accelerate intelligent automation-inspired transformation to unlock productivity, and how to move toward tangible value using ServiceNow and Accenture's Living Systems approach.

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Blogs

Cloud Computing

Join ServiceNow's 2019, 2020—and now 2021—Global Partner of the Year at Knowledge

ServiceNow Business Group Global Lead Dave Kanter highlights our recent wins, including 2021 Global Partner of the Year, ahead of our Knowledge kickoff.

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Cloud Computing

Join me in going with the digital workflow at ServiceNow’s Knowledge 2021

Accenture CIO Penelope Prett shares her thoughts on the importance of diversity in tech.

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Cloud Computing

Transformation on demand: Accenture at Knowledge 2021

Recapping our highlights from this year’s Knowledge—and how it showcased the type of digital transformation work Accenture is doing with our clients.

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Cloud Computing

My takeaways from ServiceNow Knowledge 2021

Tom Bruss, ServiceNow Platform Lead, Accenture CIO, shares his insights on Accenture sessions at ServiceNow’s Knowledge.

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Cloud Computing

Why it's important for us all to create a diverse and inclusive workplace

Reflections from Penelope Prett on her conversation with ServiceNow’s Lara Caimi around diversity and inclusion during Knowledge 2021.

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Accenture on-demand speaking sessions

During our featured sessions, learn how Accenture and ServiceNow offer the most efficient and effective way to innovate and transform existing processes and infrastructure to respond to end-user needs.

GEORGE FINN
May 18, 9:00am PT

Fueling enterprise growth in the 5G era

Panel discussion of the role of 5G in fueling enterprise growth and which services are poised for the greatest potential ROI.​

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STEVEN MEISSNER + CARL HENSLEY
May 22, 4:30PM AEST

Why is my perfectly written code not working?

Ask the experts who built the labs directly. Drop-in on a live guru office hour to get 1:1 help working through the lab and guidebook.

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PAUL STURR
From May 11

What does good look like for IRM?

In this session, learn how we help clients attain tangible outcomes powered by ServiceNow IRM + SecOps technologies.

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GEORGE FINN
From May 11

Customer care & intelligent network operations

In this session, we will share how our clients leverage ServiceNow to pursue proactive customer engagement and omnichannel customer care.

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JON NARVESON
From May 11

Increase your revenue potential

Learn how we help financial institutions lower risk-weighted assets and unlock capital to reinvest into growing their businesses.

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ACCENTURE CERTIFIED MASTER ARCHITECTS
May 11, 10:30am PT

Ask the Accenture Experts

In this live session, chat with our certified master architects—whether you’re interested in becoming CMA-certified or have an inquiry, we can help!

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PENELOPE PRETT
From May 11

Creating an inclusive workplace

In this fireside chat, Lara Caimi and Penelope Prett share their journeys into “allyship” and why an inclusive mindset leads to a company’s success.

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TAMI MCNAIRY
From May 11

Modernizing asset management at a global company

Learn how we launched our Enterprise Asset Management initiative to standardize processes and tools for asset management across Accenture.

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ARIANA PENCHASZADEH + MARIEDASS SADARANAME
From May 11

Maximizing Intelligence at Accenture

Learn about how we maximize Predictive Intelligence within Accenture to automate requests in high-transaction areas of IT and HR.

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BRYAN LOCKE
From May 11

Pivot to a Data-Driven Organization

The ITOM suite gets cloud data into the ServiceNow platform—learn how we prioritize data-driven everything, layered by people and technology.

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Speakers

Penelope Prett

Chief Information, Data & Analytics Officer

Penelope Prett is Accenture’s chief information officer and leads the company’s global IT operations.

Jon Narveson

Managing Director – North America Digital Risk and Compliance, Accenture

Jon leads a cross-industry team driving efficiency and effectiveness, operational excellence, and next generation risk technology.
George Finn

Managing Director – Technology, Communications & Media, Intelligent Operations, North America

George leads NA Intelligent Ops for Communications, Media, and Technology clients— reinventing the customer experience via digital transformation.

Shalu Chadha

MANAGING DIRECTOR – LIFE SCIENCES LEAD, TECHNOLOGY

Shalu is the global technology lead for Life Sciences, driving our industry technology assets, owning ecosystem relationships and enabling talent.

Paul Sturr

Security IRM Global Lead, Accenture

Paul is the global IRM practice managing director, helping companies to harness, implement, and scale the latest digital technologies.
Bryan Locke

Senior Manager – Global IT, Enterprise Technology, Intelligent Cloud & Networks

Bryan is a solution architect involved in furthering Accenture’s global IT AIOps journey through strategic platform enablement and integration.

Ariana Penchaszadeh

Director – Global IT, HR Platforms

Ariana leads ServiceNow product strategy and has a track record leading global transformational programs within Accenture.

Tami McNairy

Director – Accenture Technology, Intelligent Cloud and Infrastructure

Tami leads strategic delivery across cloud platforms helping to drive digital transformation for Accenture.

MarieDass Sadaraname

Senior Manager – Global IT, ServiceNow

MarieDass is global ITSM portfolio lead for ServiceNow and also leads the Predictive Intelligence product delivery.

Case studies

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Life Sciences

Digitizing customer service processes

Accenture supports forces with Siemens Healthineers in digitizing its customer service processes.
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Banking

HSBC revamps HR services and employee experience

A leading global bank completes a far-reaching HR and employee experience transformation.
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Accenture IT Organization

The power of ServiceNow at Accenture

As one of ServiceNow’s largest customers, Accenture has hands-on understanding of the technology.
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What we think

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Cloud

ServiceNow as part of a Living Systems approach

The ability to understand an organization’s assets and value to the enterprise is a key factor of a reimagination strategy that ServiceNow supports.
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ServiceNow

How AIOps can help IT be a better business partner

AIOps can provide visibility, identify potential service issues and help IT leaders optimize spend for other business leaders in the enterprise.
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Join our ServiceNow team

Work at the heart of change and drive extraordinary value as you harness our deep partnership with ServiceNow and work with the best and brightest across industries and functions.

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