Public Sector Health

Sustainable programs. Healthier communities.

Our perspective

Today’s Health and Human Services leaders need fresh thinking and bold action to deliver outcomes that truly matter. Here’s how to get there.

Focus on WHO

Want better services and experience for everyone? Then design your agency around human beings, not policies and processes.

Remember WHY

The work is hard, but the mission is compelling: keeping children safe, and nurturing stronger families and communities through better care and service.

Forge a new HOW

Today’s innovation methods, emerging technologies, data-driven insights and ecosystems can help you achieve—and scale—breakthrough results fast.

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Go beyond expectations

When it comes to digital experiences what do people really want from human services? We asked citizens directly and the results were clear.


US citizens want human services agencies to be more innovative with technology, particularly with respect to digital experiences.


US citizens surveyed believe human services agencies should use advanced analytics to deliver more customized and relevant services.


US citizens support the use of AI to improve human service delivery.

Accelerate outcomes

Increase impact. Lower costs.

Deliver better results by staying focused on what truly impacts the health, safety and prosperity of people and communities.

Children and Family. Want safe, healthy children? Focus on families. Serve them holistically—surrounding them with child welfare, child support and other services they need to overcome the challenges they face.

Public Sector Health. Is it possible to achieve better public sector health outcomes at lower costs? In a word: Yes. Transforming Medicaid and Public Health programs requires the courage to break new ground. Work across siloes. And put people at the center of everything you do.

Integrated Eligibility. Integrating systems for determining eligibility and delivering services is more than a chance to drive efficiency and capture funding. It’s an opportunity to transform outcomes.

Turn innovation into impact

Think bold. Scale fast.

Today’s tools and technologies make it possible to start small and scale fast. It’s time for bold actions to achieve disruptive results. Use these methods to better understand opportunities, design services and accelerate outcomes.

Innovate with purpose. Fuel your innovation engine with courage, discipline and willingness to try, fail and try again.

Unleash technology. Technology has never moved this fast. But it will never be this slow again. Start leveraging artificial intelligence, virtual assistants and virtual reality into very real results.

Create ecosystems that endure. Problems don’t occur in isolation. Neither should solutions. Bring together organizations, information and other resources to serve people holistically and support better outcomes.

Get smart about data. Generating data is easy. Converting it to intelligence is more challenging. It’s also critical to reaching your goals.

Case studies

A pilot by the Michigan Office of Child Support shows how analytics help shape better outcomes.

The State of Ohio is harnessing Big Data to better understand and address factors affecting infant mortality.

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Latest HHS insights

Read our team’s latest thinking across the spectrum of Health and Human Services topics.

Go virtual to scale COVID-19 vaccine support

Eyal Darmon shares how virtual agents deliver fast, flexible, scalable support for managing contacts about the COVID-19 vaccine.

Child Support: Have Your Code and Update It, Too

Slade Gauntt explains how child support agencies can solve their mainframe problem and prepare for longer-term improvements.

Talking about racial justice in child welfare

Jina Braynon and Molly Tierney call for courage in taking on racial disparity and disproportionality in child welfare.

What we think

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Citizen Service Delivery

Meeting citizens where they are
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Health and Human Services Summit at Harvard

For the past decade, Accenture and Leadership for a Networked World, in collaboration with the American Public Human Services Association, bring together senior-level Health and Human Services executives. The purpose of the summit, conducted at Harvard University, is to provide an environment for participants to collaborate, learn and network.

The 2019 Health and Human Services Summit: Purpose, Passion, and Impact for the Future was held on October 25-27 and focused on actionable steps to build generative solutions that achieve better outcomes more equitably for the individuals, families and communities they serve.

Our leaders

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Across the public sector, we’re helping transform organizations to continuously adapt and improve outcomes through innovation.

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