Our perspective

Today’s Health and Human Services leaders need fresh thinking and bold action to deliver outcomes that truly matter. Here’s how to get there.

Focus on WHO

Want better services and experience for everyone? Then design your agency around human beings, not policies and processes.

Remember WHY

The work is hard, but the mission is compelling: keeping children safe, and nurturing stronger families and communities through better care and service.

Forge a new HOW

Today’s innovation methods, emerging technologies, data-driven insights and ecosystems can help you achieve—and scale—breakthrough results fast.

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2019 Health and Human Services Summit at Harvard

For the past decade, Accenture and Leadership for a Networked World, in collaboration with the American Public Human Services Association, bring together senior-level health and human services executives.

The purpose of the summit, conducted at Harvard University, is to provide an environment for the participants to collaborate, learn and network with the goal of building generative solutions that achieve better outcomes more equitably for the individuals, families and communities they serve.

The 2019 Health and Human Services Summit: Purpose, Passion, and Impact for the Future October 25-27 will focus on actionable steps to build generative solutions that achieve better outcomes more equitably for the individuals, families and communities they serve.

The 2018 summit took a deeper look at the important role of ecosystems in producing meaningful and sustainable outcomes for individuals, families and society. Watch the video to learn more.

Put people first

Improve service delivery and experience.

Beneficiaries. Employees. Partners. Your stakeholders represent rich sources of insight about the work you do. Keep people at the center including using human-centered design to improve experiences that can accelerate outcomes.

Go beyond expectations

When it comes to digital experiences what do people really want from human services? We asked citizens directly and the results were clear.

58%

US citizens want human services agencies to be more innovative with technology, particularly with respect to digital experiences.

6OUT OF10

US citizens surveyed believe human services agencies should use advanced analytics to deliver more customized and relevant services.

50%

US citizens support the use of AI to improve human service delivery.

Accelerate outcomes

Increase impact. Lower costs.

Deliver better results by staying focused on what truly impacts the health, safety and prosperity of people and communities.

Children and Family. Want safe, healthy children? Focus on families. Serve them holistically—surrounding them with child welfare, child support and other services they need to overcome the challenges they face.

Public Sector Health. Is it possible to achieve better public sector health outcomes at lower costs? In a word: Yes. Transforming Medicaid requires the courage to break new ground. Work across siloes. And put people at the center of everything you do.

Integrated Eligibility. Integrating systems for determining eligibility and delivering services is more than a chance to drive efficiency and capture funding. It’s an opportunity to transform outcomes.

Turn innovation into impact

Think bold. Scale fast.

Today’s tools and technologies make it possible to start small and scale fast. It’s time for bold actions to achieve disruptive results. Use these methods to better understand opportunities, design services and accelerate outcomes.

Innovate with purpose. Fuel your innovation engine with courage, discipline and willingness to try, fail and try again.

Unleash technology. Technology has never moved this fast. But it will never be this slow again. Start leveraging artificial intelligence, virtual assistants and virtual reality into very real results.

Create ecosystems that endure. Problems don’t occur in isolation. Neither should solutions. Bring together organizations, information and other resources to serve people holistically and support better outcomes.

Get smart about data. Generating data is easy. Converting it to intelligence is more challenging. It’s also critical to reaching your goals.

What we think

Our leaders

Transforming Public Service

By leveraging our deep industry expertise and applying it to specific challenges that public organizations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Modernizing the Core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative Technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Customer Experience

Continuously adapt with speed and scale, will achieve total customer relevance and sustained growth.

Public Service high impact consulting

We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

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