COVID-19: WHAT TO DO NOW, WHAT TO DO NEXT

Public service for a new era.

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Our perspective

Today’s Health and Human Services leaders need fresh thinking and bold action to deliver outcomes that truly matter. Here’s how to get there.

Focus on WHO

Want better services and experience for everyone? Then design your agency around human beings, not policies and processes.

Remember WHY

The work is hard, but the mission is compelling: keeping children safe, and nurturing stronger families and communities through better care and service.

Forge a new HOW

Today’s innovation methods, emerging technologies, data-driven insights and ecosystems can help you achieve—and scale—breakthrough results fast.

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Go beyond expectations

When it comes to digital experiences what do people really want from human services? We asked citizens directly and the results were clear.

58%

US citizens want human services agencies to be more innovative with technology, particularly with respect to digital experiences.

6OUT OF10

US citizens surveyed believe human services agencies should use advanced analytics to deliver more customized and relevant services.

50%

US citizens support the use of AI to improve human service delivery.

Accelerate outcomes

Increase impact. Lower costs.

Deliver better results by staying focused on what truly impacts the health, safety and prosperity of people and communities.

Children and Family. Want safe, healthy children? Focus on families. Serve them holistically—surrounding them with child welfare, child support and other services they need to overcome the challenges they face.

Public Sector Health. Is it possible to achieve better public sector health outcomes at lower costs? In a word: Yes. Transforming Medicaid requires the courage to break new ground. Work across siloes. And put people at the center of everything you do.

Integrated Eligibility. Integrating systems for determining eligibility and delivering services is more than a chance to drive efficiency and capture funding. It’s an opportunity to transform outcomes.

Turn innovation into impact

Think bold. Scale fast.

Today’s tools and technologies make it possible to start small and scale fast. It’s time for bold actions to achieve disruptive results. Use these methods to better understand opportunities, design services and accelerate outcomes.

Innovate with purpose. Fuel your innovation engine with courage, discipline and willingness to try, fail and try again.

Unleash technology. Technology has never moved this fast. But it will never be this slow again. Start leveraging artificial intelligence, virtual assistants and virtual reality into very real results.

Create ecosystems that endure. Problems don’t occur in isolation. Neither should solutions. Bring together organizations, information and other resources to serve people holistically and support better outcomes.

Get smart about data. Generating data is easy. Converting it to intelligence is more challenging. It’s also critical to reaching your goals.

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Case studies

Using analytics to improve family outcomes

Using analytics to improve family outcomes

A pilot by the Michigan Office of Child Support shows how analytics help shape better outcomes.

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Using big data to save little lives

Using big data to save little lives

The State of Ohio is harnessing Big Data to better understand and address factors affecting infant mortality.

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Latest HHS insights

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Read our team’s latest thinking across the spectrum of Health and Human Services topics.

Child Welfare

Foster care: Right kids in, wrong kids out

How can we reduce the number of kids in foster care without putting them at risk? Molly Tierney explains in her first blog in this new series.

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Public Service

Should gov treat COVID-19 as a point of no return?

Ryan Oakes challenges governments NOT to restore the status quo. Instead, be purposeful about defining new norms.

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Health & Human Services

Funding shouldn’t dictate the path to support

Kristina Stevens explores why and how child welfare funding will change as agencies address the requirements of Family First.

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What we think

Health and Human Services Summit at Harvard

For the past decade, Accenture and Leadership for a Networked World, in collaboration with the American Public Human Services Association, bring together senior-level Health and Human Services executives. The purpose of the summit, conducted at Harvard University, is to provide an environment for participants to collaborate, learn and network.

The 2019 Health and Human Services Summit: Purpose, Passion, and Impact for the Future was held on October 25-27 and focused on actionable steps to build generative solutions that achieve better outcomes more equitably for the individuals, families and communities they serve.

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Our leaders

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Molly Tierney

Senior Manager – Health & Human Services, North America

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Valerie Armbrust

Managing Director – Consulting, Child Services Lead, North America

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Gaurav Diwan

Managing Director – Consulting, Health & Human Services, North America

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Contact Us

Capabilities

Accenture has the capabilities to leverage leading thinking technology to deliver exceptional results.

Accenture Virtual Experience Solutions

AVEnueS is a virtual reality (VR) training experience that makes the unknown familiar in human services.

Virtual assistants for real-world outcomes

The Accenture Virtual Assistant Platform helps to advance your agency’s intelligent automation journey.

Accenture Case Insight Solution

Accenture Case Insight Solution (ACIS) enables better outcomes for children and families.

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Transforming Public Service

By leveraging our deep industry expertise and applying it to specific challenges that public organizations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Modernizing the Core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

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Innovative Technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

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Truly human government

Truly human governments empower workforces to move from transactions to relationships with citizens.

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Public Service high impact consulting

We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

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Explore our Public Service segments

Across the public sector, we’re helping transform organizations to continuously adapt and improve outcomes through innovation.

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