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Health and Human Services

Fresh thinking and innovative solutions to support better outcomes for families and communities.

Health and human services organizations fulfill a vital mission: addressing the needs of children, families and communities. Our mission is to support these organizations in their pursuit of better outcomes.

Areas of focus

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Child welfare

Our team offers rapid-cycle consulting solutions and innovative tech for case management and caseworker recruiting and training.

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Child support

Does your child support system reflect the realities of today’s families? Explore modernization options.

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Public sector health

We help public sector health deliver on the promise of modernization, transform service delivery and improve health equity.

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Integrated eligibility

Explore how Accenture can help build, enhance and/or manage state integrated eligibility systems.

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Case studies

Public Service

Caseworker training reimagined

San Diego County reimagined caseworker training with virtual reality.

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Public Service

Meet "AVA": The State of Tennessee's virtual agent

Tennessee deploy an AI-powered chatbot to provide family assistance and improved citizen experience.
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Child Support

Using analytics to improve family outcomes

A pilot by the Michigan Office of Child Support shows how analytics help shape better outcomes.
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HHS blogs

Read our team’s latest thinking across the spectrum of Health and Human Services topics.

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Cross Public Service

The 988 hotline is active. What should you do now?

The nationwide 988 went live in July. Learn how states make the most of this opportunity in the short, medium, and long term.

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Cross Public Service

Trauma-informed care: What can Alayna teach us?

Use virtual reality to train caseworkers in trauma-informed care and adolescent mental health. What can Alayna teach us?

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What we think

Public Sector Health

Health equity under the microscope

Discover how equity-focused analytics can help understand and solve racial disparities. Explore what’s possible.

Child Welfare

Building capacity for change in child welfare

In child welfare, we need the collective ability to bring empathy, demonstrate compassion and deliver support to all families and...

Health & Human Services

Succeeding differently in child welfare

Fairfax County Department of Family Services keeps change on track with collaborative change.

Capabilities

Accenture has the capabilities to leverage leading thinking technology to deliver exceptional results.

Accenture Virtual Experience Solution

AVEnueS is a VR training experience that makes the unknown familiar in human services.

Public sector health analytics

Bring together everything you need to unlock the value of data using advanced analytical tools.

Accenture Case Insight Solution

ACIS takes the guesswork out of casework and empowers caseworkers to make better decisions.

Integrated eligibility

Streamline case management so workers can focus on more complex tasks and customer service.

Rapid-cycle child welfare solutions

Families and kids can’t wait. We focus on rapid improvements today while you help build a better tomorrow.

Our leaders

Molly Tierney

Managing Director – Public Service, Child Welfare, North America
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Kristin Thorn

Managing Director – Consulting, Public Sector Health Lead, North America
LinkedIn

Heidi Reed

Associate Director – Public Service, Integrated Eligibility, North America
LinkedIn

Slade Gauntt

Managing Director – Technology, Public Service, Child Support, North America
LinkedIn

Explore our Public Service segments

Across the public sector, we’re helping transform organizations to continuously adapt and improve outcomes through innovation.