Accenture Case Insight Solution

Welcome a new generation of Child Welfare technology. Accenture Case Insight Solution (ACIS) enables better outcomes for children and families.

Child welfare case management

The core of child welfare is safeguarding children and families. It is no secret that these caseworkers are often faced with making child safety decisions using limited information and very little time.

Every child welfare agency works to keep children safe and move them to permanent homes as quickly as possible. Good technology increases the likelihood of those outcomes by:

  • Helping caseworkers make reliable safety decisions
  • Enabling decisions and actions that reduce the time a child spends in foster care
  • Providing insights that keep more children safely at home with their families


Accenture Case Insight Solution (ACIS)

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The right capabilities with the right function

There are now opportunities to introduce a new generation of child welfare solutions, driving better outcomes for children. This technology reduces caseworkers’ administrative burden, giving them more time to focus on the people they serve.

Extensive child welfare case management model

Captures even the most complex scenarios and situations

Flexible alignment with multiple practice models

Freedom to update workflows, pages, fields and forms without writing any code

Dynamic workflows, forms and reports

Easily adapted to specific scenarios, making data entry faster and more efficient

Electronic signature and document management

Shift toward paperless processes with integrated eSignature and document management features

Artificial Intelligence

Supplies staff with critical insights to help them make better and faster decisions

Secure cloud hosting and external-facing portals

Allows for 24-hour access and federally compliant storage solutions

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Reimagine what's possible

How might child welfare agencies ...


Make better in-the-moment and long-term decisions about the safety of each child?

Drive impact

Identify family strengths and needs quickly and accurately?


Reduce documentation time to increase time with families?


Match family needs to services and resources available?

Be data driven

Assemble available data for a comprehensive view of a family?

Be personal

Humanize interactions to help people feel heard and understood?

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Empowering case managers through data and insights

ACIS is a Salesforce®-based solution with embedded, industry-specific capabilities from Vlocity that puts crucial information at the fingertips of front-line staff and is engineered to promote positive outcomes for children and families.

Salesforce, Fullforce and Salesforce Platform are trademarks of Salesforce, Inc. and used here with permission.

Be bold. Spark change.

Hear more about ACIS

Hear the inspiration of developing ACIS and learn how a human-centered design approach can be used to develop solutions in child welfare. View this webinar recording: Configuring for Kids: Making Tech Work for Child Welfare.

Hear directly from Indiana Department of Child Services as they discuss how the Salesforce platform and Accenture Case Insight Solution (ACIS) provides caseworkers in Indiana with a set of tools that enable them to keep children and families at the center of their work. View this webinar recording: Transforming Child Welfare: Bold Actions Today for a Better Tomorrow.

Experiential, technical and cultural factors all play an important role in improving delivery of child services.

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