Skip to main content Skip to footer

Retirement reinvented for the digital age

The digital retirement agency is here to stay. Pension members want more retirement coaching and better customer experiences.

Retirement in the New

As people live longer and as healthcare costs rise, many people's pension plans will fall short of providing them with a comfortable retirement. Pension funds have an infinite investment horizon, coupled with an unending commitment to pay benefits to citizens, but the ratio of people working and contributing to funds against those withdrawing money is shrinking.

Challenges at the macro level are fed by issues at the micro level: People are ignoring their retirement and are putting off planning for it.

The pensions industry must help to change people's behavior so that they are planning for retirement from an earlier stage in their lives. Embracing digital technology will be central to this effort: The introduction of digital retirement coaches via mobile apps and virtual reality, for example, will help ensure that people are more aware and better educated about their future financial needs.

Four steps to transform the digital retirement agency

Accenture's video explains four steps to transform the digital retirement agency by embracing the new platforms and technologies. See more.

View Transcript
Client story

Social security: Securing life goals

READ MORE

Enter the digital retirement agency

In a digital world where we live on our smartphones, we expect seamless services and experiences—how, when and where we want them. Public pensions agencies must keep pace with rising expectations. The pressure's on to give your members the same personalized services, multi-channel choices and ultra-convenience they expect when shopping, banking and managing everyday life online. At the same time, you need to balance fund sustainability with benefit adequacy. These are tough challenges. But while they're driving demand, they're also opening opportunities for a new type of retirement experience.

6

People check their smartphones every 6 minutes.

74%

Seek customer support on a mobile device.

87%

Retirement system members would use a mobile app.

Pension fundamentals in flux

Four fundamental shifts are disrupting the pensions landscape, creating scope for new delivery models with efficiency gains for providers and service benefits for members.

Redefining value

Ambitious pensions agencies can evolve from simply processing transactions to proactively advising members as trusted retirement coaches.

Shifting volume

As digital self-service reduces demand for in-person services, staff can focus on more complex issues, adding value and improving impact.

New expectations

As record systems become truly interactive, analytics can anticipate needs, personalize marketing and deliver improved outcomes, not just answers.

Changing delivery

The shift from on-premise delivery to cloud is enabling agencies to innovate while operating more securely, efficiently and responsively.

The road to reinvention

With powerful new platforms, technologies and service models, we're entering a golden age of the digital retirement agency. Embracing this New enables you to differentiate, innovate and transform the retirement experience for members, employers and staff.

View Transcript

Serving members starts with understanding them

Accenture surveyed public and private employees to find out what they really think of their pension plans and retirement readiness. Four critical takeaways? Members value their pensions benefits as much as their healthcare benefits. People may not be as prepared for retirement as they think they are. The hunger for digital retirement services like coaching is intensifying. And opportunities abound for pensions agencies to engage members at all phases of the pensions life cycle, balancing member needs with fiduciary responsibilities.

Measured and treasured

Better insights are helping leaders attract, develop and retain talent while supporting higher employee productivity and satisfaction. Ultimately, the HR analytics are empowering state workers to deliver better and more enduring outcomes to the people they serve.

What we think

VIEW MORE ARTICLES
Technology Innovation

Technology Vision 2023: When Atoms meet Bits

The foundations of our new reality will be built by fusing the physical and digital worlds

Accenture Song

Fjord Trends 2022

Accenture's Fjord Trends 2022 report identifies five major trends emerging that have significant implications for the year ahead.

Accenture Consulting

Living Business

Living Businesses continuously adapt to evolving customer needs to achieve hyper-relevance.

VIEW MORE ARTICLES

Our leaders

Owen Davies

Managing Director – Health & Public Service, Pensions
LinkedIn

Eyal Darmon

Managing Director – Strategy & Consulting, Public Service
LinkedIn

Transforming Public Service

By leveraging deep industry expertise and applying it to the specific challenges that public organizations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Modernizing the Core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

READ MORE

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

READ MORE

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

READ MORE

Public sector consulting

We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

READ MORE

Explore our public service segments

Across the public sector, we’re helping transform organizations to continuously adapt and improve outcomes through innovation.