Coordinated service delivery to transform outcomes

The Accenture Human Services Suite provides coordinated service delivery by enabling citizens, providers, collaborating agencies and organizations to more easily interact across human services agencies.

Improve customer satisfaction through streamlined case management so that workers can focus on more complex tasks and customer service.

Reduce costs using modernized workflows, easy-to-maintain rules, automated processes, lower error rates, and multi-program support.

Transform lives using an outcome-based model rather than just determining eligibility for a program to provide the right services for sustaining outcomes.

As public service agencies face challenges attracting talent, there's a pool of potential workers being overlooked, called "Hidden Workers".

Accenture Human Services Suite capabilities

Accenture Public Service Platform (APSP)

Accelerates implementation with a development platform, flexible APIs, and pre-built adapters. Learn more.

Accenture Citizen Self-Service Portal (ACSSP)

A secure, public-facing online portal that allows citizens and case workers to collaborate. Learn more.

Accenture Benefit Management System (ABMS)

An integrated and flexible solution for public assistance and social welfare programs, designed to help agencies streamline case management. Learn more.

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Integrated eligibility

Address priorities with tailored solutions
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What we think

Discover how equity-focused analytics can help understand and solve racial disparities. Accenture’s Public Health team explores what’s possible.

In child welfare, we need the collective ability to bring empathy, demonstrate compassion and deliver support to all families and children.

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Our leaders