Something unexpected happened to last-mile delivery during the pandemic—it got greener.
With many people stuck at home, e-commerce sales skyrocketed.1 When supply chains started moving again, the ecosystem adapted fast. Stores became fulfillment centers. Ship from store and curbside pickup emerged. Parcel drop density rose.
Out of sheer necessity, new consumer behaviors and retailers’ responses to them changed last mile delivery’s carbon footprint. These sustainability gains could produce a remarkably more sustainable last mile. But only with action and smart investment.
The whole last-mile ecosystem—post and parcel organizations, retailers, delivery companies, governments and consumers—is at a tipping point. Go one way, and it can create a truly sustainable last mile. Go the other way, and things worsen unchecked.
No single entity can solve this problem alone. It will take all ecosystem players working together in ways they never have before.
New technologies and changing customer demands have seen a dramatic shift in the strategic priorities of all post and parcel players. Digital transformation is a driver, and the impact is being felt in delivery demand and supply, returns, cross-border eCommerce and the USO. Post and parcel organizations must improve the delivery experience while pivoting to new business models that reduce costs and realize growth.
Hear from industry leaders to understand how they are addressing these disruptions and gain their perspectives on where the industry is heading next.
Making a difference in citizens’ lives requires not just setting a bold vision, but executing pragmatically and efficiently against it. Our deep industry expertise drives end-to-end, proven solutions to help your organization evolve.
Cloud and digital platforms
Public service organizations embrace cloud to enable and accelerate innovation, intelligence and value.