Accenture Virtual Experience Solution

The Accenture Virtual Experience Solution (AVEnueS) is a virtual reality (VR) training experience that makes the unknown familiar in human services.

Helping caseworkers see more with virtual reality

Human services workers make important decisions every day that have significant impacts on people’s lives. It is a responsibility that demands certain skills and experience in understanding human dynamics. That’s why Accenture developed a virtual reality training experience, known as the Accenture Virtual Experience Solution (AVEnueS). It not only accelerates the pace of learning, but it also enhances the scope of awareness.

AVEnueS speeds up this process, helping caseworkers refine their skills and become more alert and cognizant of the many signals and safety indicators they observe. It uses immersive storytelling and interactive voice-based scenarios to completely transform how caseworkers hone their data-gathering and decision-making skills. AVEnueS creates the foundation for a highly skilled workforce that can rapidly discuss the decision points all practiced caseworkers face.

IN Child Services better preparing case workers

VR and cloud help improve child welfare services

Making the unknown familiar

Developing the skills caseworkers need typically takes years. Using AVEnueS for caseworker training is only the beginning. It offers unlimited possibilities for the entire field of human services.

Engage

AVEnueS uses virtual reality (VR) technology to transport trainees into simulated environments and engage them with realistic scenarios.

Observe

AVEnueS uses an immersive 360⁰ headset to help trainees develop observation skills to identify important decision points.

Decide

AVEnueS creates the foundation for a highly skilled workforce who can rapidly discuss the decision points all practiced caseworkers face.

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Three scenarios to leverage learning

Scenario 1: Is this home safe for Sophia and her baby sister?
Someone has reported that Sophia is being abused or neglected. Use AVEnueS to “visit” Sophia’s home. After observing and interacting with the child, her mom and her mom’s boyfriend, would you recommend that Sophia stay or be placed in foster care?

Scenario 2: Will Monica and Lance follow the plan to keep Sophia safe?
Return to Sophia’s home to meet with her mom, Monica, and her boyfriend, Lance. Work with them to create a Safety Plan to address remaining concerns. Are you confident Monica and Lance will follow through?

Scenario 3: Can you work with Tory and his family to resolve conflict?
Tory is a teen who’s experiencing conflict at home. Visit him and his family at home and decide if it’s safe for Tory to stay there. Would your answer change based on Tory’s race? This AVEnueS scenario helps case workers uncover how race biases may be affecting decision making.

Benefits of learning in virtual reality

31%

reduction in caseworker turnover.

75%

trainees feel more prepared to succeed as a caseworker.

69%

of experienced workers report improved observation, inquiry and interpretation skills.

40%

reduction in training time compared to traditional training.

75%

reduction in training resource costs.

40%

fewer mistakes made compared to conventional training methods.

Applying a race equity lens

Research consistently reveals overrepresentation of certain racial and ethnic populations in the child welfare system when compared to the general population. Racial disparities occur at various decision points in the lifecycle of a child welfare intervention.

The U.S. is now ready to take up this cause at the conceptual level. Government leaders are ready to take up this cause at the policy level. We must also take it up at the practice level – giving front-line child welfare workers an opportunity to hone approaches, cultural competencies and decision-making skills that might move the needle on this complex and systemic issue.

PODCAST

Racial bias and caseworker training

VIDEO

Taking on racial bias in child welfare

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The Imprint Webinar

Taking on Racial Bias in Child Welfare
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Awards and recognition

The Accenture Virtual Experience Solutions (AVEnueS) has won “Best Mobile VR or AR” at the GSMA GLOMO Awards 2019.

The GLOMOs are a testament to the incredible innovation and ingenuity shaping our industry and it is truly an outstanding achievement to have been selected by our esteemed judging panels.

Accenture is honored to have been a SXSW Interactive Innovations Awards Finalist. The SXSW Interactive Innovation Awards recognize the most exciting tech developments in the connected world.

Glomo: Global mobile awards winner

State of Georgia: VR for child welfare

The Georgia Division of Family & Children Services (DFCS) sought to accelerate the pace with which their child welfare caseworkers could build the experience and confidence to make the tough decisions faced daily.

Solution
Georgia DFCS partnered with Accenture to pilot AVEnueS as supplemental training for their child welfare workers. Through VR, users are transported into real-world scenarios where they practice making tough decisions in stressful situations. Followed by a carefully curated seminar, users work together to evaluate their approach and increase their ability to observe and interpret human behavior.

Result
During the initial phase, approximately 250 DFCS caseworkers and supervisors (15% of frontline staff) completed the learning cycle. Preliminary feedback suggests the training should be incorporated into the new case manager training academy in the future. The State of Georgia sees much promise in this training platform as a way to improve decision making and child safety.

What we think

Early adopters are uncovering innovative child welfare use cases for the Accenture Virtual Experience Solution.

Accenture shares key challenges coronavirus (COVID-19) presents to the child welfare system and how they can be overcome.

How can we reduce the number of kids in foster care without putting them at risk? Molly Tierney explains.

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AVEnueS in the news

Using VR to improve child welfare services

Facing a high turnover rate, Indiana's Child Services Department used VR to better prepare family case workers for a tough job. Read more.

Virtual reality can improve employee retention

Indiana Department of Child Services decreased staff turnover by 31% and laid the foundation for a data-centric transformation. Read more.

Accenture wins GLOMO award for VR mobile app

The Accenture Virtual Experience Solutions (AVEnueS) has won “Best Mobile VR or AR” at the GSMA GLOMO Awards 2019. Read more.

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Our leaders