Accenture Virtual Experience Solution

The Accenture Virtual Experience Solution (AVEnueS) is a virtual reality (VR) training experience that makes the unknown familiar in human services.

Helping caseworkers see more with virtual reality

Human services workers make important decisions every day that have significant impacts on people’s lives. It is a responsibility that demands certain skills and experience in understanding human dynamics. That’s why Accenture developed a virtual reality training experience, known as the Accenture Virtual Experience Solution (AVEnueS). It not only accelerates the pace of learning, but it also enhances the scope of awareness.

AVEnueS speeds up this process, helping caseworkers refine their skills and become more alert and cognizant of the many signals and safety indicators they observe. It uses immersive storytelling and interactive voice-based scenarios to completely transform how caseworkers hone their data-gathering and decision-making skills. AVEnueS creates the foundation for a highly skilled workforce that can rapidly discuss the decision points all practiced caseworkers face.

Making the unknown familiar

Developing the skills caseworkers need typically takes years. Using AVEnueS for caseworker training is only the beginning. It offers unlimited possibilities for the entire field of human services.

Engage

AVEnueS uses virtual reality (VR) technology to transport trainees into simulated environments and engage them with realistic scenarios.

Observe

AVEnueS uses an immersive 360⁰ headset to help trainees develop observation skills to identify important decision points.

Decide

AVEnueS creates the foundation for a highly skilled workforce who can rapidly discuss the decision points all practiced caseworkers face.

View All

AVEnueS HELPS

How might we accelerate the pace by which caseworkers refine their skills? How might we support them in becoming more alert and cognizant of the many signals and safety indicators they observe?

Assess ambiguity

Home environments are ambiguous and challenging to assess. AVEnueS helps caseworkers practice assessing and recognize potentially dangerous situations.

Build confidence through practice

Casework is demanding. AVEnueS can replicate environments that caseworkers might experience in the field, helping build decision-making skills.

Accelerate the pace of learning

Developing a set of experiences takes years. AVEnueS helps to increase the pace of mastery and to build decision-making skills more quickly.

View All

Awards and recognition

The Accenture Virtual Experience Solutions (AVEnueS) has won “Best Mobile VR or AR” at the GSMA GLOMO Awards 2019.

The GLOMOs are a testament to the incredible innovation and ingenuity shaping our industry and it is truly an outstanding achievement to have been selected by our esteemed judging panels.

Accenture is honored to have been a SXSW Interactive Innovations Awards Finalist. The SXSW Interactive Innovation Awards recognize the most exciting tech developments in the connected world.

Glomo: Global mobile awards winner
… a polished design that prevented information from saturating the immersive display and allowing users to focus on the 360 content. The scope and function of the platform was clear and well defined.

State of Georgia: VR for child welfare

The Georgia Division of Family & Children Services (DFCS) sought to accelerate the pace with which their child welfare caseworkers could build the experience and confidence to make the tough decisions faced daily.

Solution
Georgia DFCS partnered with Accenture to pilot AVEnueS as supplemental training for their child welfare workers. Through VR, users are transported into real-world scenarios where they practice making tough decisions in stressful situations. Followed by a carefully curated seminar, users work together to evaluate their approach and increase their ability to observe and interpret human behavior.

Result
During the initial phase, approximately 250 DFCS caseworkers and supervisors (15% of frontline staff) completed the learning cycle. Preliminary feedback suggests the training should be incorporated into the new case manager training academy in the future. The State of Georgia sees much promise in this training platform as a way to improve decision making and child safety.

What we think

Early adopters are uncovering innovative child welfare use cases for the Accenture Virtual Experience Solution.

Accenture shares key challenges coronavirus (COVID-19) presents to the child welfare system and how they can be overcome.

How can we reduce the number of kids in foster care without putting them at risk? Molly Tierney explains.

View All

AVEnueS in the news

Using VR to improve child welfare services

Facing a high turnover rate, Indiana's Child Services Department used VR to better prepare family case workers for a tough job. Read more.

Virtual reality can improve employee retention

Indiana Department of Child Services decreased staff turnover by 31% and laid the foundation for a data-centric transformation. Read more.

Accenture wins GLOMO award for VR mobile app

The Accenture Virtual Experience Solutions (AVEnueS) has won “Best Mobile VR or AR” at the GSMA GLOMO Awards 2019. Read more.

View All

Our leaders