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Digital government

Meeting 21st-century challenges will require federal agencies to innovate more, deliver better citizen experiences, and operate more effectively.

Government for a new decade

Innovation is the key to taking on our nation’s biggest challenges. Agencies across the government are connecting deep human and data insights with the possibilities of technology to define and deliver new realities, with enhanced experiences that can improve lives and deliver extraordinary mission outcomes.

Building on a long legacy of government innovation, these agencies are accelerating digital transformation using agile processes, human-centered design, digital platforms, and smart analytics to create better customer experiences and drive improved performance. They know that digital government is not about innovation for its own sake, but operationalizing new technologies that improve citizen services, organizational effectiveness, and mission capabilities. They also know that an empowered, digital-ready workforce is a critical enabler of this transformation.

Government enters the metaverse

Welcome to the “Metaverse Continuum” – a spectrum of digitally enhanced worlds, realities, and business models that is bringing the next major wave of digital change to federal government.

 

The 2022 Federal Technology Vision explores four building blocks of this continuum:

  1. WebMe – Today’s metaverse and Web3 innovations are converging to create the next evolution of the internet.
  2. Programmable World – The customization and automation we expect from digital interactions is increasingly being embedded into our physical environments.
  3. The Unreal – Synthetic data presents a paradox. Bad actors can use it to cause serious harm, but its use is also increasingly necessary to the continued advancement of AI.
  4. Computing the Impossible – Next-generation computing – including quantum, high performance, and bio-computing – will help federal agencies solve previously unsolvable questions.
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Federal technology vision 2022: government enters the metaverse

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Accenture Federal Digital Studio

Design for people. Innovate with purpose.

Our studio is a unique, collaborative environment where clients come to solve tough problems by creating more citizen- and user-centric solutions using our proven service design principles. Let us help you unlock the power of exceptional experience.

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Face the future with confidence

The pace of change continues to accelerate. While it’s increasingly important for federal agencies to stay ahead of the curve, it’s also difficult to even know what that curve may look like. How can federal agencies better prepare for what’s ahead when the future feels so uncertain?

Strategic foresight can help, by providing a framework for challenging assumptions and imagining new scenarios in today's fast-moving world. It has two key benefits:

  1. It can strengthen resiliency, by enabling organizations to visualize, explore and prepare for the unimaginable.
  2. It can foster innovation, helping organizations envision and evaluate new approaches they would not have otherwise considered.

In a new report, learn four steps federal leaders can take to begin adopting and scaling strategic foresight across their agencies.

Accenture Federal Studio

Building government resiliency with strategic foresight

Explore how federal leaders can proactively explore diverse futures to anticipate change, withstand disruptions, and seize new opportunities.

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Customer experience

Digital Government

The case for truly transforming federal contact centers

Research reveals federal contact centers must transform to deliver a better customer experience at a more sustainable cost-to-serve.
Digital Government

Designing for equitable and trusted customer experiences

The 2021 “Government for the People” report emphasizes a holistic view of services and a focus on the customer journey.
Digital Government Innovation

Government’s accelerated digital transformation

The COVID-19 pandemic accelerated the federal government’s digital transformation. Can agencies sustain that pace in the future?

Accenture Federal Services podcasts

Listen directly to our professionals and other experts sharing critical insight, provocative thinking, and real-world best practices for federal leaders.

Accenture Federal Services

The Federal Catalyst

The Federal Catalyst with Accenture Federal Services is a podcast series addressing critical management and technology issues for federal leaders.

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Accenture Federal Services

Federal Innovator podcast

A podcast for and about the innovators taking on the biggest challenges in the federal government.

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The business of government

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Digital Government Innovation

A federal brand worth working for

Agencies can maximize their recruiting and retention capabilities by being more proactive about employer branding.
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Artificial Intelligence

Federal workers ready to thrive in the age of AI

Find out what federal workers think about intelligent technologies like AI, their impact on the federal workforce, and readiness to work with them.
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Federal Health

Future of federal health: Lessons from COVID-19

The COVID-19 pandemic has illuminated opportunities for a more innovative, collaborative, and inclusive future for federal health.
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Digital Government Innovation

Reinventing last mile: Win the race to the top

Accenture’s research into eCommerce trends shows how postal organizations must respond to fast and free delivery expectations.
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Fit for federal capabilities

Applied Intelligence

Using AI, automation, and advanced analytics to help agencies reimagine how they achieve their mission, serve citizens, and manage their organization.

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Human Capital

Our insights-driven approach accelerates your workforce performance across leadership, talent, culture, organization, and operating model.

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Digital platforms

We help federal agencies accelerate transformation and lower costs by designing and delivering scalable, user-centric digital platforms.

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Case studies

Accenture Federal Services

Modernizing public land management

The Bureau of Land Management modernized its system to streamline processes and improve customer experience.
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Accenture Federal Services

Innovation engine powers a federal agency

A large U.S. federal agency uses an integrated logistics management system, the backbone of the agency’s global supply chain.
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Accenture Federal Services

National parks

We created a digital strategy and comprehensive digital roadmap to transform the visitor experience at America’s national parks.
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Accenture Federal Services

Exploring Patient-Generated Health Data (PGHD)

Supporting HHS-ONC, we conducted research to identify best practices, gaps, and opportunities for progress in the capture, use, and sharing of PGHD.
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Federal Viewpoints blog

Learn more from our experts on the possibilities of a more innovative, human-centric, and data-driven government.

Business of Government

Accelerating refugee resettlement with modern case management

Modern case management enables greater security, flexibility, and interoperability. Learn how the Sponsor Circles Program saw success with this approach.

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Business of Government

The future of federal work: Flexibility as foundational

Accenture data unpacks what incentivizes federal workers to prefer onsite versus remote work. Explore how agencies can best support a hybrid work model.

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Digital Government

Inclusive product design is essential to advancing equity

Inclusive product and service design is key to the federal government’s mission of equitably serving all customers.

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Our leaders

Britaini Carroll

Director – Accenture Federal Services, Human Capital Practice Lead
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Kathy Conrad

Director – Accenture Federal Services, Digital Government
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Vanessa Godshalk

Senior Managing Director – Accenture Federal Services, Safety & Citizen Services Portfolio Lead
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Aaron Jackson

Managing Director – Accenture Federal Services, Technology Growth Platform Lead
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Kyle Michl

Chief Innovation Officer – Accenture Federal Services
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Chase Mizelle

Managing Director – Accenture Federal Services
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Jill Olmstead

Managing Director – Accenture Federal Services, Health Consulting Lead
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Paul Ott

Managing Director – Accenture Federal Services, Supply Chain Operations Lead
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Megan Peterman

Managing Director – Accenture Federal Services, Accenture Federal Studio & Customer Experience Practice Lead
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Kristen Vaughan

Managing Director – Accenture Federal Services, Operations Growth Platform Lead
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