Digital government innovation
Meeting 21st-century challenges will require federal agencies to innovate more, deliver better citizen experiences, and operate more effectively.
Government for a new decade
For federal organizations, innovation is the key to taking on some of our nation’s biggest challenges. Regardless of their mission, leading agencies are proactively exploring new tools and capabilities with fresh thinking and leveraging them to devise new, better approaches to the challenges they confront.
Building on a long legacy of government innovation, these agencies are accelerating digital transformation using agile processes, human-centered design, digital platforms, and smart analytics to create better customer experiences and drive improved performance. They know that digital government is not about innovation for its own sake, but operationalizing new technologies that improve citizen services, organizational effectiveness, and mission capabilities. They also know that an empowered, digital-ready workforce is a critical enabler of this transformation.
Federal innovation
Explore the disruptive forces shaping government over the next decade and how to prepare your agency for the future.
Discover the five trends defining post-digital government and how to avoid a tech-clash of unmet expectations.
Find out how businesses are using government data to fuel innovation, guide investments, and create competitive advantage.
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Accenture Federal Digital Studio
Design for people. Innovate with purpose.
Our studio is a unique, collaborative environment where clients come to solve their toughest problems by creating more citizen- and user-centric solutions using our proven service design principles.
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Customer experience
Progress is being made in improving customer experience with high impact government services, yet challenges remain to meet increasing expectations.
Produced with the Partnership with Public Service, this report offers critical insights from the federal government’s highest-impact citizen services.
The business of government
Agencies can maximize their recruiting and retention capabilities by being more proactive about employer branding.
Find out what federal workers think about intelligent technologies like AI, their impact on the federal workforce, and readiness to work with them.
Intelligent automation is an ideal solution for highly process-driven operations, adding convenience and control through expanded self-service.
The COVID-19 pandemic has illuminated opportunities for a more innovative, collaborative, and inclusive future for federal health.
Accenture’s research into eCommerce trends shows how postal organizations must respond to fast and free delivery expectations.
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Fit for federal capabilities
Applied Intelligence
Using AI, automation, and advanced analytics to help agencies reimagine how they achieve their mission, serve citizens, and manage their organization.
Human Capital
Our insights-driven approach accelerates your workforce performance across leadership, talent, culture, organization, and operating model.
Digital platforms
We help federal agencies accelerate transformation and lower costs by designing and delivering scalable, user-centric digital platforms.
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Case studies
A large U.S. federal agency uses an integrated logistics management system, the backbone of the agency’s global supply chain.
We created a digital strategy and comprehensive digital roadmap to transform the visitor experience at America’s national parks.
Supporting HHS-ONC, we conducted research to identify best practices, gaps, and opportunities for progress in the capture, use, and sharing of PGHD.
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Our leaders
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Biniam Gebre
Senior Managing Director – Accenture Federal Services, Management Consulting Lead
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