Digital Government | Accenture

Government for a new decade

Innovation is the key to taking on our nation’s biggest challenges. Agencies across the government are connecting deep human and data insights with the possibilities of technology to define and deliver new realities, with enhanced experiences that can improve lives and deliver extraordinary mission outcomes.

Building on a long legacy of government innovation, these agencies are accelerating digital transformation using agile processes, human-centered design, digital platforms, and smart analytics to create better customer experiences and drive improved performance. They know that digital government is not about innovation for its own sake, but operationalizing new technologies that improve citizen services, organizational effectiveness, and mission capabilities. They also know that an empowered, digital-ready workforce is a critical enabler of this transformation.

How can government help you today?

Masters of change at a moment of truth

The effects of the COVID-19 pandemic solidified two new truths for federal agencies:

Technology leadership is key: All agency leaders must be fully versed on how technology intersects with and advances their mission ambitions.
Leaders don’t wait for a new normal, they build it: Thriving in a post-pandemic era will require agencies to not just rehabilitate what was, but to potentially upend convention and reimagine it all.

The Federal Technology Vision 2021 helps agency leaders navigate these truths by identifying the top five emerging technology trends impacting government over the next three years. It builds upon insight from more than 50 Accenture experts as well as survey data from 200 federal program, business and IT leaders.

The report analyzes the importance of the technology stack, digital twins, democratized technology, the virtualized workforce, and multiparty systems.

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Federal Technology Vision 2021 Highlights

Watch highlights from our video interviews with the authors of Accenture's Federal Technology Vision 2021.

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Accenture Federal Digital Studio

Design for people. Innovate with purpose.

Our studio is a unique, collaborative environment where clients come to solve tough problems by creating more citizen- and user-centric solutions using our proven service design principles. Let us help you unlock the power of exceptional experience.

Face the future with confidence

The pace of change continues to accelerate. While it’s increasingly important for federal agencies to stay ahead of the curve, it’s also difficult to even know what that curve may look like. How can federal agencies better prepare for what’s ahead when the future feels so uncertain?

Strategic foresight can help, by providing a framework for challenging assumptions and imagining new scenarios in today's fast-moving world. It has two key benefits:

It can strengthen resiliency, by enabling organizations to visualize, explore and prepare for the unimaginable.
It can foster innovation, helping organizations envision and evaluate new approaches they would not have otherwise considered.

In a new report, learn four steps federal leaders can take to begin adopting and scaling strategic foresight across their agencies.

Building government resiliency with strategic foresight

Accenture Federal Studio

Building government resiliency with strategic foresight

Explore how federal leaders can proactively explore diverse futures to anticipate change, withstand disruptions, and seize new opportunities.

Customer experience

The case for truly transforming federal contact centers

Digital Government

The case for truly transforming federal contact centers

Research reveals federal contact centers must transform to deliver a better customer experience at a more sustainable cost-to-serve.

Designing for equitable and trusted customer experiences

Digital Government

Designing for equitable and trusted customer experiences

The 2021 “Government for the People” report emphasizes a holistic view of services and a focus on the customer journey.

Government’s accelerated digital transformation

Digital Government Innovation

Government’s accelerated digital transformation

The COVID-19 pandemic accelerated the federal government’s digital transformation. Can agencies sustain that pace in the future?

Digital Government Innovation

Government for the People: Serving the public in a new world

Artificial Intelligence

Smarter ways to serve in federal

Customer Experience

A deeper look at the federal customer experience

Customer Experience

Build citizen trust in a digital world

The business of government

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Digital Government Innovation

A federal brand worth working for

Agencies can maximize their recruiting and retention capabilities by being more proactive about employer branding.

Federal workers ready to thrive in the age of AI

Artificial Intelligence

Federal workers ready to thrive in the age of AI

Find out what federal workers think about intelligent technologies like AI, their impact on the federal workforce, and readiness to work with them.

Future of federal health: Lessons from COVID-19

Future of federal health: Lessons from COVID-19

The COVID-19 pandemic has illuminated opportunities for a more innovative, collaborative, and inclusive future for federal health.

Reinventing last mile: Win the race to the top

Digital Government Innovation

Reinventing last mile: Win the race to the top

Accenture’s research into eCommerce trends shows how postal organizations must respond to fast and free delivery expectations.

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Fit for federal capabilities

Applied Intelligence

Using AI, automation, and advanced analytics to help agencies reimagine how they achieve their mission, serve citizens, and manage their organization.

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Human Capital

Our insights-driven approach accelerates your workforce performance across leadership, talent, culture, organization, and operating model.

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Digital platforms

We help federal agencies accelerate transformation and lower costs by designing and delivering scalable, user-centric digital platforms.

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Case studies

Modernizing public land management

Accenture Federal Services

Modernizing public land management

The Bureau of Land Management modernized its system to streamline processes and improve customer experience.

Innovation engine powers a federal agency

Accenture Federal Services

Innovation engine powers a federal agency

A large U.S. federal agency uses an integrated logistics management system, the backbone of the agency’s global supply chain.

National parks

Accenture Federal Services

National parks

We created a digital strategy and comprehensive digital roadmap to transform the visitor experience at America’s national parks.

Exploring Patient-Generated Health Data (PGHD)

Accenture Federal Services

Exploring Patient-Generated Health Data (PGHD)

Supporting HHS-ONC, we conducted research to identify best practices, gaps, and opportunities for progress in the capture, use, and sharing of PGHD.

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Federal viewpoints

Learn more from our experts on the possibilities of a more innovative, human-centric, and data-driven government.

Digital Government

Redefining relationships: Fjord Trends for federal government

Accenture’s Fjord Trends analyze the shifting human experience, mapping key trends to help government meet the needs of the moment.

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Business of Government

The future of federal work: Flexibility as foundational

Accenture data unpacks what incentivizes federal workers to prefer onsite versus remote work. Explore how agencies can best support a hybrid work model.

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Digital Government

Inclusive product design is essential to advancing equity

Inclusive product and service design is key to the federal government’s mission of equitably serving all customers.

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