Digital Government Innovation | Accenture

Government for a new decade

Innovation is the key to taking on our nation’s biggest challenges. Agencies across the government are connecting deep human and data insights with the possibilities of technology to define and deliver new realities, with enhanced experiences that can improve lives and deliver extraordinary mission outcomes.

Building on a long legacy of government innovation, these agencies are accelerating digital transformation using agile processes, human-centered design, digital platforms, and smart analytics to create better customer experiences and drive improved performance. They know that digital government is not about innovation for its own sake, but operationalizing new technologies that improve citizen services, organizational effectiveness, and mission capabilities. They also know that an empowered, digital-ready workforce is a critical enabler of this transformation.

How can government help you today?

Masters of change at a moment of truth

The effects of the COVID-19 pandemic solidified two new truths for federal agencies:

Technology leadership is key: All agency leaders must be fully versed on how technology intersects with and advances their mission ambitions.
Leaders don’t wait for a new normal, they build it: Thriving in a post-pandemic era will require agencies to not just rehabilitate what was, but to potentially upend convention and reimagine it all.

The Federal Technology Vision 2021 helps agency leaders navigate these truths by identifying the top five emerging technology trends impacting government over the next three years. It builds upon insight from more than 50 Accenture experts as well as survey data from 200 federal program, business and IT leaders.

The report analyzes the importance of the technology stack, digital twins, democratized technology, the virtualized workforce, and multiparty systems.

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Federal Technology Vision 2021 Highlights

Watch highlights from our video interviews with the authors of Accenture's Federal Technology Vision 2021.

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Accenture Federal Digital Studio

Design for people. Innovate with purpose.

Our studio is a unique, collaborative environment where clients come to solve tough problems by creating more citizen- and user-centric solutions using our proven service design principles. Let us help you unlock the power of exceptional experience.

Federal innovation

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4 trends shaping the next generation of government

Accenture Federal Services

4 trends shaping the next generation of government

Explore the disruptive forces shaping government over the next decade and how to prepare your agency for the future.

Five trends defining post-digital government

Accenture Federal Services

Accenture Federal Technology Vision 2020

Discover the five trends defining post-digital government and how to avoid a tech-clash of unmet expectations.

Government data for business innovation

Customer Experience

Government data for business innovation

Find out how businesses are using government data to fuel innovation, guide investments, and create competitive advantage.

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Customer experience

Government for the People: Serving the public in a new world

Digital Government Innovation

Government for the People: Serving the public in a new world

Progress is being made in improving customer experience with high impact government services, yet challenges remain to meet increasing expectations.

Government’s accelerated digital transformation

Digital Government Innovation

Government’s accelerated digital transformation

The COVID-19 pandemic accelerated the federal government’s digital transformation. Can agencies sustain that pace in the future?

Artificial Intelligence

Smarter ways to serve in federal

Customer Experience

A deeper look at the federal customer experience

Customer Experience

Build citizen trust in a digital world

Seven trends shaping our world

With the events of 2020 upending so much of what we took for granted, we now need to look ahead with focus and a desire to help people solve their challenges on their own terms.

Fjord Trends 2021 is the fourteenth edition of Accenture’s annual report on the major factors that will drive changes in business, technology, and design in the year ahead, crowdsourced from our global design network of 2,000+ creatives in more than 40 locations. With practical advice on how organizations can help shape the 21st century renaissance, the report examines seven emerging trends expected to shape human behavior and society.

Learn more about the trends that are shaping the future.

Fjord Trends 2021

Fjord Trends 2021

Accenture’s Fjord Trends 2021 provides insights into emerging trends in business, technology and design focused on meeting human needs.

The business of government

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Digital Government Innovation

A federal brand worth working for

Agencies can maximize their recruiting and retention capabilities by being more proactive about employer branding.

Federal workers ready to thrive in the age of AI

Artificial Intelligence

Federal workers ready to thrive in the age of AI

Find out what federal workers think about intelligent technologies like AI, their impact on the federal workforce, and readiness to work with them.

Putting intelligent automation to work for federal

Artificial Intelligence

Putting intelligent automation to work for federal

Intelligent automation is an ideal solution for highly process-driven operations, adding convenience and control through expanded self-service.

Future of federal health: Lessons from COVID-19

Future of federal health: Lessons from COVID-19

The COVID-19 pandemic has illuminated opportunities for a more innovative, collaborative, and inclusive future for federal health.

Reinventing last mile: Win the race to the top

Digital Government Innovation

Reinventing last mile: Win the race to the top

Accenture’s research into eCommerce trends shows how postal organizations must respond to fast and free delivery expectations.

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Fit for federal capabilities

Applied Intelligence

Using AI, automation, and advanced analytics to help agencies reimagine how they achieve their mission, serve citizens, and manage their organization.

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Human Capital

Our insights-driven approach accelerates your workforce performance across leadership, talent, culture, organization, and operating model.

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Digital platforms

We help federal agencies accelerate transformation and lower costs by designing and delivering scalable, user-centric digital platforms.

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Case studies

Innovation engine powers a federal agency

Accenture Federal Services

Innovation engine powers a federal agency

A large U.S. federal agency uses an integrated logistics management system, the backbone of the agency’s global supply chain.

National parks

Accenture Federal Services

National parks

We created a digital strategy and comprehensive digital roadmap to transform the visitor experience at America’s national parks.

Exploring Patient-Generated Health Data (PGHD)

Accenture Federal Services

Exploring Patient-Generated Health Data (PGHD)

Supporting HHS-ONC, we conducted research to identify best practices, gaps, and opportunities for progress in the capture, use, and sharing of PGHD.

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Federal viewpoints

Learn more from our experts on the possibilities of a more innovative, human-centric, and data-driven government.

Digital Government

Inclusive product design is essential to advancing equity

Inclusive product and service design is key to the federal government’s mission of equitably serving all customers.

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Digital Government Innovation

Strengthening trust in government by delivering outcomes

By improving the customer experience, we can build trust and strengthen the relationship between people and their government.

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Digital Government Innovation

Rethinking agile product management in federal government

To realize the transformative potential of agile, federal agencies must ensure they are fully integrating product management.

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Our leaders