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Digital government

Government for a new decade

Government enters the metaverse

Federal technology vision 2022: government enters the metaverse

Accenture Federal Digital Studio

Design for people. Innovate with purpose.

Our studio is a unique, collaborative environment where clients come to solve tough problems by creating more citizen- and user-centric solutions using our proven service design principles. Let us help you unlock the power of exceptional experience.

Face the future with confidence

Building government resiliency with strategic foresight

Explore how federal leaders can proactively explore diverse futures to anticipate change, withstand disruptions, and seize new opportunities.

Customer experience

The case for truly transforming federal contact centers

Research reveals federal contact centers must transform to deliver a better customer experience at a more sustainable cost-to-serve.

Designing for equitable and trusted customer experiences

The 2021 “Government for the People” report emphasizes a holistic view of services and a focus on the customer journey.

Government’s accelerated digital transformation

The COVID-19 pandemic accelerated the federal government’s digital transformation. Can agencies sustain that pace in the future?

Accenture Federal Services podcasts

The Federal Catalyst

The Federal Catalyst with Accenture Federal Services is a podcast series addressing critical management and technology issues for federal leaders.

Federal Innovator podcast

A podcast for and about the innovators taking on the biggest challenges in the federal government.

The business of government

A federal brand worth working for

Agencies can maximize their recruiting and retention capabilities by being more proactive about employer branding.

Federal workers ready to thrive in the age of AI

Find out what federal workers think about intelligent technologies like AI, their impact on the federal workforce, and readiness to work with them.

Future of federal health: Lessons from COVID-19

The COVID-19 pandemic has illuminated opportunities for a more innovative, collaborative, and inclusive future for federal health.

Reinventing last mile: Win the race to the top

Accenture’s research into eCommerce trends shows how postal organizations must respond to fast and free delivery expectations.

Fit for federal capabilities

Applied Intelligence

Using AI, automation, and advanced analytics to help agencies reimagine how they achieve their mission, serve citizens, and manage their organization.

Human Capital

Our insights-driven approach accelerates your workforce performance across leadership, talent, culture, organization, and operating model.

Digital platforms

We help federal agencies accelerate transformation and lower costs by designing and delivering scalable, user-centric digital platforms.

Case studies

Modernizing public land management

The Bureau of Land Management modernized its system to streamline processes and improve customer experience.

Innovation engine powers a federal agency

A large U.S. federal agency uses an integrated logistics management system, the backbone of the agency’s global supply chain.

National parks

We created a digital strategy and comprehensive digital roadmap to transform the visitor experience at America’s national parks.

Exploring Patient-Generated Health Data (PGHD)

Supporting HHS-ONC, we conducted research to identify best practices, gaps, and opportunities for progress in the capture, use, and sharing of PGHD.

Federal Viewpoints blog

Our leaders

Britaini Carroll

Director – Accenture Federal Services, Human Capital Practice Lead

Kathy Conrad

Director – Accenture Federal Services, Digital Government

Vanessa Godshalk

Senior Managing Director – Accenture Federal Services, Safety & Citizen Services Portfolio Lead

Aaron Jackson

Managing Director – Accenture Federal Services, Technology Growth Platform Lead

Kyle Michl

Chief Innovation Officer – Accenture Federal Services

Chase Mizelle

Managing Director – Accenture Federal Services

Jill Olmstead

Managing Director – Accenture Federal Services, Health Consulting Lead

Paul Ott

Managing Director – Accenture Federal Services, Supply Chain Operations Lead

Megan Peterman

Managing Director – Accenture Federal Services, Accenture Federal Studio & Customer Experience Practice Lead

Kristen Vaughan

Managing Director – Accenture Federal Services, Operations Growth Platform Lead