Digital government innovation

Innovation is the key to taking on our nation’s biggest challenges. Agencies across the government are connecting deep human and data insights with the possibilities of technology to define and deliver new realities, with enhanced experiences that can improve lives and deliver extraordinary mission outcomes.

Building on a long legacy of government innovation, these agencies are accelerating digital transformation using agile processes, human-centered design, digital platforms, and smart analytics to create better customer experiences and drive improved performance. They know that digital government is not about innovation for its own sake, but operationalizing new technologies that improve citizen services, organizational effectiveness, and mission capabilities. They also know that an empowered, digital-ready workforce is a critical enabler of this transformation.

With the events of 2020 upending so much of what we took for granted, we now need to look ahead with focus and a desire to help people solve their challenges on their own terms.

Fjord Trends 2021 is the fourteenth edition of Accenture’s annual report on the major factors that will drive changes in business, technology, and design in the year ahead, crowdsourced from our global design network of 2,000+ creatives in more than 40 locations. With practical advice on how organizations can help shape the 21st century renaissance, the report examines seven emerging trends expected to shape human behavior and society.

Learn more about the trends that are shaping the future.