Accenture Federal Services

The President’s Management Agenda sets a clear, bold vison for “ensuring an equitable, effective, and accountable Federal Government that delivers results for all.”  A best-in-class, inclusive, trusted customer experience is fundamental to delivering on this promise.  The question for federal leaders is how to meet today’s heightened expectations.

Accenture and the Partnership for Public Service have documented government’s progress on customer experience through our “Government for the People” report and profiles of agencies’ high-impact services. Federal leaders have built a solid foundation of customer experience policy, practices, and guidance—with pockets of notable excellence and innovation—in their efforts to better understand customers and build services with a customer lens.

Learn how agencies can take advantage of these insights and best practices to meet this moment of truth in our new report.

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