Accenture Federal Services

The future of government is digital. See how we help federal agencies innovate to deliver more impact and transform experiences for customers and employees.

Government for the people: a customer-first approach

The President’s Management Agenda sets a clear, bold vison for “ensuring an equitable, effective, and accountable Federal Government that delivers results for all.”  A best-in-class, inclusive, trusted customer experience is fundamental to delivering on this promise.  The question for federal leaders is how to meet today’s heightened expectations.

Accenture and the Partnership for Public Service have documented government’s progress on customer experience through our “Government for the People” report and profiles of agencies’ high-impact services. Federal leaders have built a solid foundation of customer experience policy, practices, and guidance—with pockets of notable excellence and innovation—in their efforts to better understand customers and build services with a customer lens.

Learn how agencies can take advantage of these insights and best practices to meet this moment of truth in our new report.

The 2021 “Government for the People” report emphasizes a holistic view of services and a focus on the customer journey.

Who we work with

Count on us to help you solve your toughest challenges at the heart of the nation’s priorities with wide-ranging missions across defense, intelligence, homeland security, justice, diplomacy, civilian and health.

Defense

Innovation is the new advantage. Learn more.

Civilian services

Enable exceptional service delivery and experiences that citizens love.
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Federal health

Strengthen force readiness, veteran and citizen services, and national health outcomes and productivity. Learn more.

Service is our strength

Together we support the military community, veterans and their families. Learn more.

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Novetta joins Accenture Federal Services

Novetta—a powerhouse of interdisciplinary innovation known for delivering mission-focused solutions to federal, defense and intelligence customers through scalable advanced analytics and disruptive technologies—is now part of Accenture Federal Services.

Novetta’s 1,300 employees — including software developers, data scientists, and specialists in machine learning, cyber, cloud, and information exploitation — join Accenture Federal Services’ 10,500 people to continue serving the mission.

Bringing together the best of both companies creates opportunities to serve the national security mission in new ways and help federal clients in all sectors become leaders in using sophisticated analytics and emerging technologies to transform how they meet their missions.

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See how we deliver on the promise of tech and human ingenuity

We help you bring your best ideas to life and deliver better outcomes faster. Together, we combine new technologies with proven practices from the world's leading organizations to deliver what matters most to your workforce and your customers. Because great outcomes mean everything.

Case studies

The Bureau of Land Management modernized its system to streamline processes and improve customer experience.

Accenture helped USDA develop a solution to integrate multiple communication channels into a single user experience.

Department of Education transforms customer experience for over 40 million borrowers.

Common Origination and Disbursement (COD) is a suite of applications used by the U.S. Department of Education’s Office of Federal Student Aid (FSA).

Learn how the USDA’s online portal equips farmers to grow their businesses.

NASA deploys a modern unified application for COVID contact tracing, enabling thousands of employees and contractors to return to work safely.

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Powering your purpose

Our ongoing interview series spotlights Accenture people dedicated to delivering on the promise of technology and human ingenuity in our communities.

Power Your Purpose introduces the Accenture people who are passionate and dedicated to making a difference in our communities. Read how they are shaping tomorrow’s leaders, making everyday life better for veterans, helping to close the digital divide, reshaping the refugee narrative, and more.


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What we think

Contract vehicles and partners

We make it easy to work with us and our partners, so we can bring you the best and accelerate your digital transformation journey.

IDIQ contracts

You can find us on the following Indefinite Delivery/Indefinite Quantity (IDIQ) contracts and other contract vehicles.

Small business partners

We work with a wide range of small business partners to bring the best to your mission, business and people. Learn more.

ASM Research

Our subsidiary, ASM Research, brings additional resources and expertise in application development, cybersecurity and IT management to the mission.

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Our leaders

News

Accenture Federal Services wins women in IT’s DEI initiative of the year award

The company’s "Let There be Change" initiative was honored for advancing equity and inclusion to create lasting change.

Dr. Jennifer Sample named Accenture Federal Services’ Applied Intelligence Growth and Strategy Lead

Dr. Sample will focus on helping clients be successful at adopting and adapting to the impact that AI and ML can have at scale across their organizations.

Where future meets federal

Viewpoints on applying the new, now in federal.

Continuous Authorization streamlined through compliance automation

By automating Continuous Authorization, agencies can ensure that the modern, agile IT capabilities they’re deploying have security built in.

Inclusive product design is essential to advancing equity

Inclusive product and service design is key to the federal government’s mission of equitably serving all customers.

Making the Technology Modernization Fund work for your agency

Strong TMF proposals share several characteristics, including a focus on demonstrating business value and investment from across agency leadership.

Careers

Whether you’re a strategic thinker, a digital innovator or a business problem solver, you'll find an exciting career path on the leading edge doing work that matters and helping federal agencies transform the way government works.

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Where ideas come to life
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