To meet this challenge, Accenture Federal Services and BLM worked together to create, develop, test and deliver a tailored Salesforce application to provide an adaptable geospatially-enabled portal for the BLM’s evolving mission and customer needs.
To start: Accenture and the BLM built a user-centric system that automates workflows and provides self-service tools to give more control to customers, after first listening to the BLM’s needs and pain points. Based on the feedback customers provided to Accenture and the BLM, the portal displays key information they want to access, such as lead file numbers and maintenance fee prices. Applicants can easily log in online to file a claim, save their application before submitting it, manage multiple claims in a single online account and pay fees electronically.
Launched in January 2021, the BLM’s new Minerals and Land Record System (MLRS) integrates the latest geospatial technology through ESRI Geographic Information software, which was previously only accessible to specialists. The result is a modern geospatial land-status database that can visually showcase actual land status. This geospatial data is not only easily within reach to BLM customers for the new digital claims process, but it’s also available to the public for educational and research purposes. And because these maps and customer data are now on a cloud-based CRM platform (Salesforce), they are accessible via mobile or desktop without the management of servers.
MLRS can monitor transactions in real time, and customers no longer have to visit a physical BLM office to conduct land research.
Other integrations include two-factor account authentication through government identity provider Login.gov and digital payments through Pay.gov. Modern interface architecture via reusable APIs powered by MuleSoft allow the BLM to share data securely across internal and 3rd party applications. With less manual data entry and built-in data validations, checking or applying for a mining claim is faster and less prone to human error.