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Platforms consulting

We help federal agencies accelerate transformation and lower costs by designing and delivering scalable, user-centric digital platforms.

“Our vision is to transform the federal landscape by delivering more effective services to clients and employees using digital transformation and ERP solutions.”

— Amy Giovannucci, Platforms Capability Lead

About us

Our vision is to transform the federal landscape by delivering more effective services to customers and employees using digital platforms and ERP solutions. We are committed to building solutions that align with our clients’ goals. Our strategic alliances with software vendors allow us to rapidly innovate as global implementation leaders.

The Accenture Federal Services Platforms capability currently focuses on eight market-leading platforms: Salesforce, ServiceNow, Microsoft Biz Apps, Pega, Appian, SAP, Oracle and Workday. Each platform is built on highly flexible, scalable and secure cloud-based technology that enable agencies to rapidly solve business problems with clicks over code. We create and foster centers of excellence that guide clients through their digital transformation journey. Our centers of excellence are a combination of our strategy and extensive technical experience that help standardize solutioning, delivery and innovation.

Capabilities

In addition to the capabilities linked below, we also specialize in bringing the power of Appian and Microsoft Power Platforms to our federal clients.

ServiceNow federal consulting services

As the top-ranked ServiceNow solution provider, we offer federal agencies the deepest capabilities, resources, and experience for their projects.

Salesforce federal consulting services

We’re the leading Salesforce Alliance Partner in the world with deep platform expertise and tailored solutions to meet federal clients’ complex needs.

Pega federal consulting services

As Pega’s Partner of the Year for seven straight years, we help federal clients capitalize on the platform’s potential for digital transformation.

Federal digital service center

We help reduce complexity and guide the digital modernization process by providing a centralized hub for technology management and governance.

What we do

Accelerate value with Platform Elevation Lab (PEL)

Our PEL develops accelerators, prototypes, and proofs-of-concept to fuel innovation, accelerate time to value, and engage our ecosystems.

Transform citizen and employee experiences

We combine our human-centered design methods with platforms solutions to help agencies build transformative, digital experiences.

Design technology with Digital Platforms Designers

We have a dedicated team of digital platform designers to design intuitive, 508-compliant experiences with a configuration-first mentality.

Scale digital transformation with the best talent

We offer the largest network of skilled and certified professionals across the digital platforms’ ecosystem to help scale your digital transformation.

Drive collaborative solutions across the ecosystem

Our practice brings collaborative expertise ranging from business analysis and experience design, to development and governance.

How we work

Industrialization for scale

We provide the tools, frameworks, best practices, and scale to help agencies implement digital service factories that power their transformation.

Platform design

We tailor human-centered design thinking methods with dedicated Platform Designers, creating customer experiences with a configuration-first approach.

Agile and rapid prototyping

We use agile methods and rapid prototyping to iteratively test new solutions and features that improve user experience, adoption, and time-to-impact.

Enhance mission readiness: modernize defense ERP systems

As a trusted Appian partner, we offer a comprehensive suite of services using Appian’s automation platform. To support complex defense organization needs, we co-developed the Accenture Federal Appian Agility Layer, a solution that uses the Appian Platform to modernize defense enterprise resource planning (ERP) systems efficiently.  

The solution serves as an agility layer, helping bridge the gap between legacy and new systems and enhances mission readiness at defense agencies by:   

  • Aggregating and validating data from various systems
  • Adapting to dynamic, evolving conditions and mission requirements
  • Complying with changing regulations and security needs
  • Simplifying user interfaces and interactions 

By deploying the Accenture Federal Appian Agility Layer, defense IT departments can be mission-ready and begin ERP modernization, while still maintaining legacy systems as the new applications become widely adopted.

What we think

Digital Government

Collaborative approaches to federal customer experience

This year’s report details key initiatives needed to further build a customer-centric mindset and accountability across every government function.

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Accenture Federal Services

Government enters the metaverse

Our annual report takes a look at the top emerging technology trends most likely to impact government over the next three years.

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Artificial Intelligence

A new era of generative AI for everyone

We explore the potential of generative AI technology, generative AI applications in business & how generative AI systems can reinvent work.

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Federal viewpoints blog

Where future meets federal. Viewpoints on making change matter.

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Business of Government

Accelerating refugee resettlement with modern case management

Modern case management enables greater security, flexibility, and interoperability. Learn how the Sponsor Circles Program saw success with this approach.

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Digital Government

Exploring a new future for federal grants management

The three building blocks of modern federal grants management are digital platforms, human-centered design, and process analytics.

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VIEW MORE POSTS

Join the team

Whether you’re a strategic thinker, a digital innovator, or a business problem solver, you'll find an exciting career path on the leading edge — doing work that matters and helping federal agencies transform the way government works.

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News

Case studies

Accenture Federal Services

Connectivity for all

Making eligibility verification a breeze.

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Accenture Federal Services

Modernizing public land management

The Bureau of Land Management modernized its system to streamline processes and improve customer experience.

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Digital Government Innovation

Scaling contact tracing to keep employees safe

NASA deploys a modern unified application for COVID contact tracing, enabling thousands of employees and contractors to return to work safely.

READ MORE

Our leaders

Aaron Jackson

Senior Managing Director – Accenture Federal Services, Technology Growth Platform Lead
LinkedIn

Amy Giovannucci

Managing Director – ServiceNow Business Group, Practice Lead
Linkedin

Stephen Hurley

Managing Director – Accenture Federal Services, Platforms Growth Lead
LinkedIn

Jessica Bannasch

Director – Accenture Federal Services, Platforms Solution & Technology Lead
LinkedIn

Jason Lupuloff

Technology and Innovation Director – The Forge®
LinkedIn

Lisa Denmark

Senior Manager – Accenture Federal Services, Platforms, ServiceNow Federal Lead
LinkedIn