The Accenture team developed the blueprints for the EVP as a unified system for determining eligibility for the nonprofit’s program. The EVP would determine whether an individual is already approved for certain state or federally run benefits programs, such as Supplemental Nutrition Assistance Program or Medicaid, and use that information to help determine eligibility.
Accenture used an agile process, meaning it was constantly discovering, evaluating, prioritizing, building, operating, analyzing—and repeating. This allowed the team to rapidly innovate in response to new demands. Accenture also leveraged Development, Security and Operations (DevSecOps) principles to deliver greater automation, repeatability, agility, and security across the entire project lifecycle.
As a result, Accenture was uniquely equipped to improve two key elements of the EVP: the portal and the eligibility integration engine.
The portal was built using ServiceNow©, a leading, cloud-based Digital Platform that accelerates digital transformations for its applicants. This would serve as the main interface for millions of applicants and telecom service provider employees. It allows applicants and telecom employees to submit applications where automated validations make an initial status decision. When a status cannot be determined via automated means, consumers and telecom employees can submit supporting documentation through the portal to a Business Process Operations (BPO) group, which is tasked with supporting applicants.