Pega federal consulting services

Our Pega-powered solutions bring intelligent automation to case management, customer service, and business process management.

An elite partnership

We are the first partner to receive Global Elite and Government Elite status with Pega, recognized for making the greatest impact on the Pega ecosystem, demonstrating a deep knowledge of advanced skills, and for our consistent customer delivery success.

As Pega’s #1 global partner, Accenture is the trusted leader in designing, implementing, and driving transformational experiences for federal agencies using Pega solutions.

With our unsurpassed strategy, mission understanding track record in supporting federal agencies, combined with our AI, digital process automation, and world-class global delivery expertise, Accenture provides the capabilities to create end-to-end transformations, solving our clients’ most complex business problems.

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Accenture and Pega Alliance

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Our offerings

Investigative solutions

With Pega’s OOTB ICM capabilities, driving case management solutions from ideation to release, happens quickly and efficiently.

Robotic process automation (RPA)

We combine robotics with automation to streamline repetitive, high-volume work, integrate legacy systems, and improve data integration.

Call center and customer service

Our contact lifecycle solution enables faster, better service by consolidation channels, combining data, and leveraging predictive analytics.

Citizen engagement

Our public portal solutions drive community engagement with personalized interactions, community-specific processes, and self-help capabilities.

HR enhancements

We have successfully helped agencies recruit new employees using our HR implementations built with the user experience and time savings in mind.

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The OIG Accelerator

The Office of Inspector General (OIG) Accelerator is a production-ready asset designed to help consolidate your IG to a single platform that simplifies processes and data sharing between allegations, investigations, legal actions, subjects, and victims.

The OIG Accelerator is a proven, Pega-powered case management solution that enables your Inspector General to easily perform investigative activities, view and share digitized evidence, send referrals, issue subpoenas, and more on one intuitive platform.

OIG key features

Streamlining processes

Streamlines the Inspector General processes by retiring outdated systems and bringing case management needs to one platform.

Accelerating delivery

Accelerates delivery by 30% and solves complex problems through reusable code, configuration, and frameworks based on prior, proven implementations.

Driving efficiencies

Drives efficiencies and process improvements, which allow the OIG to spend more time advancing their mission.

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Our talent by the numbers

9x

Pega Partner of the Year and only Government Elite Partner

2

Pega Lead System Architects dedicated to federal projects

110+

Pega practitioners dedicated to federal projects

Redefining relationships: Fjord Trends for federal government

Accenture’s Fjord Trends analyze the shifting human experience, mapping key trends to help government meet the needs of the moment.

Building federal agencies’ emerging technology roadmap

Accenture’s Emerging Technology Radar service helps federal agencies understand and grow their emerging technology maturity.

How we work

Industrialization for scale

We provide the tools, frameworks, best practices, and scale to help agencies implement digital service factories that power their transformation.

Platform design

We tailor human-centered design thinking methods with dedicated Platform Designers, creating customer experiences with a configuration-first approach.

Agile and rapid prototyping

We use Agile methods and rapid prototyping to iteratively test new solutions and features that improve user experience, adoption, and time-to-impact.

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Our leaders