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Federal Digital Service Center (DSC)

Features

Digital technology leadership

We have unmatched experience managing multiple technologies in hybrid environments including, Salesforce, ServiceNow, Pega, and Microsoft Dynamics.

User-centered design

Our user-centered design processes, dedicated digital studio, and UCD specialists ensure that our solutions enable more citizen-centric services.

Governance and change management

Our governance, program, and change management expertise ensures the proper management of technology implementations necessary for project success.

Agency-specific technology experience

Our deep federal past performance with a wide range of business processes and digital technologies informs our guidance and speeds transformation.

Cybersecurity

Our global cybersecurity labs, US-based SOCs, and deep industry understanding ensure that security is part of every solution and modernization effort.

The solution factory model

Customer engagement support

We work with agencies to understand user needs to identify applications that are candidates for modernization using our Digital Service Center.

Solution architecture support

We take the requirements identified by a customer engagement team and determine the best architectural solution and approach.

Configuration and development support

Our support teams ensure the solutions identified by the solution architecture teams are properly configured, tested, and ready for production.

Operations support

We provide operations and maintenance, enhancement, end-user support, training, release management, and change control management support.

Our leaders

Aaron Jackson

Managing Director – Accenture Federal Services, Technology Growth Platform Lead

Amy Giovannucci

Managing Director – Accenture Federal Services, Digital Platforms Strategy, ServiceNow Federal

Jessica Bannasch

Director – Accenture Federal Services, Digital Platforms Solution & Technology Lead

Stephen Hurley

Managing Director – Accenture Federal Services, Digital Platforms Growth Lead