Salesforce federal consulting services

We are the leading integrator of Salesforce, delivering innovative solutions to the federal government.

Federal case study: Department of Interior

U.S. Department of the Interior’s Bureau of Land Management (BLM) wanted to modernize how it administers federal surface land and subsurface minerals. But decades-old legacy systems created a cumbersome and slow process to claim land and manage land status.

Accenture Federal Services and BLM worked together to deliver a Salesforce application, the Mineral and Land Records System (MLRS), that offers mining customers a portal that provides self-service tools and automated workflows.

The Bureau of Land Management modernized its system to streamline processes and improve customer experience.

Our offerings

Public portals and digital experiences

We empower agencies with digital experiences enabling self-service, partner communities, and employee engagement via intuitive user-centered design.

Digital engagement via case management

Our case management offerings range from geospatial platform integration to HR capability modernization.

Digital contact center

Our solutions empower service reps with a complete customer history and predictive analytics that reveal customer propensities and preferences.

Inspections, permitting and licensing solutions

We understand the impact of end-to-end process digitization on sustaining, regulating and verifying public opportunities.

Mulesoft integrations

We provide reliable, secure and efficient Mulesoft solutions to help clients integrate and migrate data.

Pre-built platform components

Our Salesforce components allow delivery teams more time to tailor a personalized customer solution and less time to develop baseline functionality.

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Shaping tomorrow, starting today

Futureframe is a human-centered design methodology created to assist government agencies in tackling the multifaceted challenges they face in serving large, diverse populations.

Developed by the Accenture Federal Studio, Futureframe builds upon two well-established disciplines—service design and systems design—to develop sustainable solutions that can operate at societal scale.

In a new report, explore Futureframe and see how it can be applied to an area that crosses many missions and agencies: federal benefits, assistance and insurance programs.

Through Futureframe, leaders can envision a future for these programs that is more anticipatory, integrated, trusted, convenient, and radically human.

Futureframe is a human-centered design methodology for implementing transformative change to create more effective, equitable solutions.

Our talent by the numbers

510+

Salesforce certifications across our federal practice

6

Of the largest Federal Salesforce implementations are our clients

3

Salesforce Certified Technical Architects dedicated to federal projects

How we work

Industrialization for scale

We provide the tools, frameworks, best practices, and scale to help agencies implement digital service factories that power their transformation.

Platform design

We tailor human-centered design thinking methods with dedicated Platform Designers, creating customer experiences with a configuration-first approach.

Agile and rapid prototyping

We use Agile methods and rapid prototyping to iteratively test new solutions and features that improve user experience, adoption, and time-to-impact.

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Case studies

Here’s how USDA built an easy-to-use one-stop service portal that is saving farmers – and Department employees – valuable time and resources.

Reimagining the student loan experience to make it easier for 40 million borrowers to access information and make informed financial decisions.

NASA deploys a modern unified application for COVID contact tracing, enabling thousands of employees and contractors to return to work safely.

Accenture helped USDA develop a solution to integrate multiple communication channels into a single user experience.

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News

Accenture named a leader in ‘Salesforce Consulting Partners’ by independent research firm

Forrester Wave: “Accenture stands out for its scale and ability to tackle complex transformation work.”

Accenture and Salesforce expand partnership to help companies embed sustainability into the core of their business

Innovative technologies and services will help accelerate progress toward ESG goals, meet new customer and stakeholder expectations, drive growth.

Accenture positioned as a leader in Everest Group PEAK Matrix Report for Salesforce Services

Accenture has a strong suite of IP tools/frameworks/solutions across the services value chain and key verticals to expedite time-to-market for its clients.

Accenture ranked #1 in HFS report for Salesforce Services 2020

Clients commend Accenture on its true partnership relationship. One client said that Accenture was the “primary contributor to our success.”

Awards & recognition

FORRESTER RESEARCH

Forrester Research Inc.

Providing next-generation, multi-cloud solutions

IDC MARKETSCAPE

Top provider in global Salesforce Services

Positioned as a leader for fourth consecutive time

SALESFORCE

Salesforce Partner Innovation Award Winner

Connected partner ecosystem & Financial Services

SALESFORCE

Salesforce Trailblazer of the Year

Lightning bolt solutions

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Our leaders