Salesforce federal consulting services

We help agencies leverage Salesforce as a strategic platform for digital business using consulting, design, and accelerators to speed transformation.

Features

Customer Relationship Management (CRM)

Our solutions streamline CRM operations and manage relationships and interactions with constituents, clients, stakeholders, employees, and vendors.

Digital engagement

Our solutions allow agencies to leverage mobile and social networks to improve outreach, streamline online interactions, and boost citizen engagement.

Digital contact center

Our solutions empower service reps with a complete customer history and predictive analytics that reveal customer propensities and preferences.

Public portals and online communities

We empower citizens with virtual communities and self-service capabilities that combine rich content and a personalized, intuitive user experience.

Government marketing campaign management

Our solutions use integrated analytics and personalized messages to increase awareness, scale communications, and capture stakeholder attention.

Knowledge management

Our KM solution provides a centralized portal for service agents, clients, managers, and constituents that enables faster responses to questions.

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How we work

Industrialization for scale

We provide the tools, frameworks, best practices, and scale to help agencies implement digital service factories that power their transformation.

Service design

We are an industry leader using design thinking and human-centered design to create and implement business processes that serve and delight citizens.

Agile and rapid prototyping

We use Agile methods and rapid prototyping to iteratively test new solutions and features that improve user experience, adoption, and time-to-impact.

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Our leaders