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ServiceNow Federal Consulting Services

As the top-ranked ServiceNow solution provider, we offer federal agencies the deepest capabilities, resources, and experience for their projects.

Connectivity for all

One federal nonprofit is responsible for administering billions of dollars in funds annually across multiple national programs—one of which is focused on providing more affordable access to broadband and voice services for more than 10 million low-income families through subsidies to their telecommunications providers.

An approach was needed that could securely leverage an applicant's eligibility status in other state and federal government systems, and to help qualify applicants for enrollment in this program. Doing so would help ease the burden for those in need rather than create duplicative, sometimes confusing, application tasks.

Accenture Federal Services was asked to help the nonprofit implement a new, secure, user-centered eligibility verification platform (EVP). Not only would this better serve applicants, but also the private-sector telecommunications companies that provide the actual connectivity services to those applicants.

Accenture Federal Services

Connectivity for all

Making eligibility verification a breeze.

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Our offerings

Center of excellence

Our multi-platform governance framework for federal clients, helping federal agencies navigate the complicated platform ecosystem.

ERP+

Our approach to a unified experience across multiple ERPs (e.g., Finance, Contracts, HR), enabling rapid delivery of new services.

Accenture Cloud Platforms for Government (ACP4Gov)

Our cloud management solution enables complete visibility and consolidates hybrid cloud operations to a unified dashboard for operations & billing.

ATO automation

Our solution for ATO automation with functionality tailored for federal compliance, powered by Continuous Authorization and Monitoring.

Security Incident Response +

Our CISA-aligned solution integrates XDR + ServiceNow Security Incident Response to accelerate threat response, resolution, and reporting.

Federal HR journey

We optimized ServiceNow’s HRSD application for government with tailored solutions for the full employee lifecycle from onboarding to offboarding.

Intelligent Forms Engine

Our solution for digital forms intake & processing with a user interface that includes OCR for handwritten paper forms and e-signature technology.

How we work

Industrialization for scale

We provide the tools, frameworks, best practices, and scale to help agencies implement digital service factories that power their transformation.

Platform design

We tailor human-centered design thinking methods with dedicated Platform Designers, creating customer experiences with a configuration-first approach.

Agile and rapid prototyping

We use Agile methods and rapid prototyping to iteratively test new solutions and features that improve user experience, adoption, and time-to-impact.

Talent by the numbers

960

ServiceNow Certifications

6

Certified Master Architects

#1

ServiceNow Global Partner

News

Providing total visibility into cloud ecosystems

The Accenture Cloud Platform (ACP) for Government is a turnkey cloud management managed service designed specifically for federal agencies. It integrates across all major cloud platforms, including Amazon Web Services, Google Cloud Platform, Microsoft Azure and Oracle Cloud, as well as on-premise technologies to deliver on the promise of hybrid cloud computing.

ACP for Government enables you to control cloud resources and provides complete end-to-end visibility into the provisioning of your cloud services. You can track who is using a resource, for what purpose, the current health of your cloud environments, and security incidents across your ecosystem via a centralized dashboard.

ACP for Government builds upon the ServiceNow platform to deliver extensibility and integration with the rest of your IT operations. It is delivered by Accenture as a managed service to offer 24/7/365 reliability.

Our leaders

Jessica Bannasch

Director – Accenture Federal Services, Digital Platforms Solution & Technology Lead
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Olivia Arango

Associate Director – Accenture Federal Services, Digital Platforms, ServiceNow, Solutions
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Jeff Cooke

Senior Manager – Accenture Federal Services, Digital Platforms, ServiceNow, Alliances
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Will Coffey

Senior Manager – Accenture Federal Services, Digital Platforms, ServiceNow, Sales and Growth
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Gino Sferra

Senior Manager – Accenture Federal Services, Digital Platforms, ServiceNow, People Lead
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Josh Levie

Senior Manager – Accenture Federal Services, Digital Platforms, ServiceNow, Design
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Lisa Denmark

Senior Manager – Accenture Federal Services, Digital Platforms, ServiceNow Federal Lead
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Jamie Rabb

Senior Manager – Accenture Federal Services, Digital Platforms, ServiceNow, Delivery Excellence
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