ServiceNow Federal Consulting Services

One federal nonprofit is responsible for administering billions of dollars in funds annually across multiple national programs—one of which is focused on providing more affordable access to broadband and voice services for more than 10 million low-income families through subsidies to their telecommunications providers.

An approach was needed that could securely leverage an applicant's eligibility status in other state and federal government systems, and to help qualify applicants for enrollment in this program. Doing so would help ease the burden for those in need rather than create duplicative, sometimes confusing, application tasks.

Accenture Federal Services was asked to help the nonprofit implement a new, secure, user-centered eligibility verification platform (EVP). Not only would this better serve applicants, but also the private-sector telecommunications companies that provide the actual connectivity services to those applicants.