ServiceNow Federal Consulting Services

Our strategists, architects, developers, and engineers have world-class skills in operations, process design, and large-scale project delivery.

ServiceNow Global Partner of the Year

Awarded at ServiceNow’s Knowledge 2020 event

Features

Service desk and IT service management

Our Service Desk and IT Service Management (ITSM) solution supports the full support lifecycle from incident tracking to release management.

Service integration and management

We use ServiceNow to bring together disparate service providers and service support tools into a single system-of-record and unified operational view.

IT operations

We provide IT service and support, infrastructure and service discovery, orchestration and automation, demand and project management, and analytics.

Cloud management

Our solutions handle requests, approvals, and automated provisioning of cloud services in both public and private infrastructure.

HR for federal

Our solution is built on the ServiceNow HRSD module, providing the best of the ServiceNow HRSD solution supported by our federal HCO expertise.

Intelligent forms

Our Intelligent Forms solution, built on the ServiceNow platform and integrated with OCR capabilities, automates forms creation and workflows.

Public service portal

Our Public Service Portal solution has an intuitive, web-based user experience that enables faster responses to constituent’s service requests.

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How we work

Industrialization for scale

We provide the tools, frameworks, best practices, and scale to help agencies implement digital service factories that power their transformation.

Service design

We are an industry leader using design thinking and human-centered design to create and implement business processes that serve and delight citizens.

Agile and rapid prototyping

We use Agile methods and rapid prototyping to iteratively test new solutions and features that improve user experience, adoption, and time-to-impact.

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Providing Total Visibility into Cloud Ecosystems

The Accenture Cloud Platform (ACP) for Government is a turnkey cloud management managed service designed specifically for federal agencies. It integrates across all major cloud platforms, including Amazon Web Services, Google Cloud Platform, Microsoft Azure and Oracle Cloud, as well as on-premise technologies to deliver on the promise of hybrid cloud computing.

ACP for Government enables you to control cloud resources and provides complete end-to-end visibility into the provisioning of your cloud services. You can track who is using a resource, for what purpose, the current health of your cloud environments, and security incidents across your ecosystem via a centralized dashboard.

ACP for Government builds upon the ServiceNow platform to deliver extensibility and integration with the rest of your IT operations. It is delivered by Accenture as a managed service to offer 24/7/365 reliability.

Accenture Cloud Platform for Government

Recognized cloud leader

Leading analysts recognize Accenture as a leader for Cloud Infrastructure Managed Services, Cloud Professional Services and Cloud Enablement Services.

Pre-built solution

We help launch new projects faster with pre-built integrations, consolidated billing & a unified platform that accelerates your journey to the cloud.

Fit for federal

ACP for Government can be delivered as-a-service in ServiceNow’s FedRAMP High accredited cloud environment, deployed on-premise or in a private cloud.

Partnership with ServiceNow

ACP for Government was developed in collaboration with ServiceNow, allowing customers to use out-of-the-box functionality & minimize customization.

Future-proof solution

Our solution is extensible, upgradeable, and built with an open architecture, allowing future integration and new technologies downstream.

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ACP4Gov Key Features

Intuitive self-service portal

ACP for Government provides a self-service portal with pre-built stacks of cloud technology that conform to your organization’s policies.

Automated workflow

Automation helps speed requests for new cloud environments automatically provisioning upon final approval.

Monitoring 24/7

Our 24x7 monitoring provides visibility into overall health, usage, and security of your cloud environments.

Financial dashboard for execs

The executive cloud financials dashboard provides real-time insight into utilization, overall health, and enterprise spend.

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Our leaders