The global health pandemic prompted radical changes in how state governments operate and deliver services. In the face of prolonged shutdowns, states were forced to accelerate digital transformation initiatives. Along the way, they proved what is possible at speed and scale—and the Chief Administrative Officer (CAO) has been at the core of this fast-paced innovation. In fact, during the pandemic, many CAOs were called upon to be innovative in an area outside their traditional domain.
From health crisis to enduring change
CAOs who agree that state government strategy and operations will look very different going forward.
CAOs who believe the pandemic has had a positive impact on the public’s trust in state government services.
CAOs participated in nearly 7x as many pilot projects in 2020 as they did in 2019.
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