A crossroads for public service organizations
When societies emerge from the pandemic and people return to their workplaces, public service organizations will be at a crossroads. Either they can try to retrofit old office-based ways of working and patch on some remote capabilities. Or they can fundamentally rethink and reimagine work for the post COVID-19 era.
By accelerating the move toward ever more flexible and location-agnostic ways of working, the pandemic has put us at a tipping-point. How? By creating a once-in-a-generation opportunity to reinvent work for good.
It’s an opportunity that public service organizations must grasp – or find themselves being left behind in everything from attracting talent to providing the services that citizens want.
Heading in a new direction
Accenture’s Tech Vision 2021 survey and recent Public Service Career of Choice research show that there’s no going back to the “old normal” for public service organizations.
The holistic approach
To truly reimagine the world of work, public service organizations need to take a holistic approach towards their workforce, work environment and the work itself. Achieving your vision will only be possible if you address every part of how you operate, rather than focusing on discrete areas of change.
That means you have to become agile and flexible, always ready to deliver for your people and those you serve, no matter how quickly their needs change.
You can’t predict the future. But you can prepare for it.
By taking a holistic approach, moving at speed and continuously evolving, public service organizations can define and execute a vision of work that meets current and future needs.
Success will be dependent on trust. Trust between employees and leadership, but also between citizens
and public services. By committing to reimagining the world of work, public service organizations will build and maintain that trust, positioning themselves to deliver for employees and citizens, no matter what the future brings.