State governments had to pivot quickly in response to the COVID-19 pandemic. Leaders, including Chief Administrative Officers (CAOs), navigated the dual challenges of keeping state worked safe while continuing to deliver essential services to residents and businesses. The Accenture and NASCA survey findings suggest that flexible work styles are likely to endure beyond the end of the pandemic. Here’s why.
For most CAOs, human capital/remote work was a top focus of innovation over the past six months – and will continue to be a focus over the next six months.
More remote work, less real estate
CAOs expect to keep at least a quarter of their workforce remote.
CAOs plan to reduce their real estate footprint as the size of the remote workforce increases.
Higher satisfaction, lower costs
CAOs cite employee satisfaction and culture as a top advantage of a remote workforce.
CAOs cite real estate savings as a top advantage of a remote workforce.
CAOs cite talent recruitment as a top advantage of a remote workforce.
State governments had to pivot quickly in response to the COVID-19 pandemic.
According to the CAOs surveyed, states made these updates and investments in 2020:
Expand/formalize telework policy
Flexibility around time work was done
New technology to enable remote work
State equipment allowed at home
Hoteling for office
Union arrangements, classification changes
Training for managers
Move toward project-based measures of accomplishment
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