Topic: Customer

Tune in: Why should you care about the metaverse?
By Edwin Van der Ouderaa
Tejas R. Patel
December 19, 2022
What is the metaverse and what could it mean for your business? Accenture’s Edwin Van der Ouderaa and Tejas Patel went to the metaverse to find out.
How can you drive growth through a barrage of change?
By Chris Hergesell
October 14, 2022
How can you drive growth through a barrage of change; Accenture’s Chris Hergesell shares key insights from a recent CRO Summit panel discussion. Read more.
Conversational AI: A key to unlocking growth?
By Can Kekevi
October 14, 2022
Accenture's blog explores how contact centers are rethinking how they can unleash Conversational AI for a far greater range of customer intents. Read more.
Three ways to transform customer experience
By John Bolze
July 19, 2022
What are the three ways to transform your customer and agent experience. Accenture’s John Bolze explains.
Three tech foundations to growth through service
By Brian Kalberer
June 30, 2022
If you're ready to unleash customer service’s potential to create more value, you’ll need these three tech capabilities. Accenture’s Brian Kalberer explains.
How service insights fuel growth and innovation
By Sharad Sachdev
May 11, 2022
Every day your organization collects a wealth of service-related data. Accenture explains how can you translate these insights into revenue growth.
Three ways data could forever change customer service as we know it
By Edwin Van der Ouderaa
March 25, 2022
It is time to rethink customer service. Accenture’s Edwin van der Ouderaa makes the case for predictive service to know why.
Every brand is a service brand. Here's why.
By Edwin Van der Ouderaa
February 8, 2022
Edwin van der Ouderaa from Accenture shares why every brand is a service brand and how can you reimagine the future of service for your brand. Read more.
How AI pairing leads to better customer conversations
By John Bolze
October 26, 2021
Accenture’s John Bolze explains why behavioral pairing is changing the game as it needs a better way to match customers to call center agents. Read more.
How can CPQ transform CX faster and increase profitability?
By Jennifer Romano
October 15, 2021
Accenture’s Jennifer Romano explains the CPQ advantage that can help differentiate sales at the configuring and pricing phase. Read more.
Customers want outcomes. Do your partners deliver?
By Ron Ref
September 15, 2021
Accenture's Ron Ref explains how high-impact partner ecosystems can help enterprise clients get desired outcomes. Read more.
3 ways to get conversational with confidence
By Fernando Constantino
August 26, 2021
Accenture’s Fernando Constantino explains how AI technology simplifies the process of implementing conversational AI technology. Read more.
Are you winning the battle for partner mindshare?
By Mark Bochnak
August 5, 2021
When partnerships proliferate, channel conflicts often escalate. Accenture’s Mark Bochnak shares three ways to avoid channel conflict.
As value shifts, is your purpose on solid ground?
By Kevin Quiring
July 23, 2021
Accenture’s Kevin Quiring urges every business to clarify its purpose as consumers want to engage with purpose-driven brands. Read more.
Unified tech: Hero of proactive customer care?
By Andrew Galanopoulos
June 23, 2021
Accenture’s Andrew Galanopoulos explains how your marketing technology can become your secret weapon for better customer care. Read more.
Unlock the potential of authentic Conversational AI
By Melissa Eisner
June 11, 2021
Accenture’s Melissa Eisner explains how companies can deliver Conversational AI that works in diverse markets authentically. Read more.
Is getting 4 stars better than getting 5?
By Edwin Van der Ouderaa
May 25, 2021
Accenture’s Edwin Van der Ouderaa shares insights from our collaboration with ESSEC on key business challenges from digital-first to the last mile. Read more.
Want more B2B value? Make it a subscription
By Kevin Dobbs
May 11, 2021
Accenture's Kevin Dobbs shares five principles to guide success for B2B offerings designed and delivered via subscription models. Read more.
Want to win with small businesses? Think big
By Matteo Maga
April 30, 2021
Accenture’s Matteo Maga explains a new, fast, and flexible way to win small business customers with SMB Sales House. Read how.
3 ways AI can enrich your customer experience
By John Bolze
April 15, 2021
Accenture’s John Bolze shares 3 ways AI can enrich your customer experience to become an AI-driven enterprise. Read more.
Ad Sales: 6 must-haves in the new world
By Jonathan Weitz
April 6, 2021
Accenture's Jonathan Weitz explains 6 key elements organizations need to transform ad sales. Read more.
Get your bearings in the customer experience storm
By Edwin Van der Ouderaa
March 29, 2021
It’s time to ensure your CX is keeping pace in a digital world that’s digital by default. Accenture’s Edwin van der Ouderaa explains how.
Are your marketing analytics living in the past?
By Michael Bregman
March 11, 2021
Accenture's Michael Bregman talks about the new wave of digital attribution models that can help CMOs create the next best consumer experience. Read more.
My view from Dubai: It's a big world, after all
By Matteo Maga
February 16, 2021
Accenture blog discusses the impact that COVID-19 has had on digital agility and innovation in travel. Read more.
3 reasons why Customer Success struggles to scale
By Doug Carter
February 5, 2021
Accenture blog explores the challenges associated with scaling the customer success function and shares important next steps. Read more.
Is your next e-commerce platform on social media?
By Edwin Van der Ouderaa
January 28, 2021
Accenture's blog discusses the opportunity that social media platforms bring to e-commerce solutions. Read more.
Is it time to flip the script on ‘service’?
By Dawn Anderson
January 19, 2021
Accenture's blog discusses three strategic priorities for organizations to consider in order to infuse service in all aspects of the business. Read more.
What happens when you do the right thing?
By Didem Un Ates
November 11, 2020
Accenture teamed up with Microsoft and Avanade to develop an AI-powered virtual agent to aid the NHS and Government of India with COVID-19 response. Read more.
What to do for customers who are craving amazing
By John Bolze
October 27, 2020
Accenture's blog explores how a combination of AI technology and domain experts contribute to exceptional customer experiences. Read more.
When 5G opportunity knocks, answer with imagination
By Edwin Van der Ouderaa
October 13, 2020
Accenture's blog explores immersive customer experiences created by the innovation wave of 5G. Read more.
What’s in store for shopping?
By Anne Hodson
August 28, 2020
Accenture’s blog shares how retail stores and consumer brands can adapt their shopping experience to address changing customer behavior. Read more.
With the friction gone, think creatively, act decisively
By Bruce Holley
July 15, 2020
Accenture's blog explains why now is the time to refresh your understanding of your customers and the ways in which you engage them. Read more.
Does sales talent belong in your service center?
By Dawn Anderson
June 29, 2020
Accenture's blog explains why the service center is a great place to start and propel a sales career. Read more.
Customers have sprinted ahead to 2025. Are you stuck in 2020?
By Edwin Van der Ouderaa
June 29, 2020
Accenture's blog shares how can you accelerate changes in consumer preferences and behaviors in the world of Digital by Default. Read more.
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