Skip to main content Skip to footer

In brief

Federal workers are under more strain—and need more holistic support

Hear more about how to unlock federal workers’ full potential from Accenture’s Kristen Vaughan, Britaini Carroll, and Amber Messersmith.

View Transcript

Figure 1: Under pressure

As they helped lead America’s fight against the pandemic, federal workers also faced rising personal challenges.

68%

Increased stress

50%

Increased anxiety

50%

Worse balance of professional/personal time

58%

Lacking sense of community

Identifying workers’ evolving needs

Figure 2: The Net Better Off framework

Source: Accenture. Care to do Better. 2020.

Figure 3: A matter of trust

52%

Bottom NBO

86%

Average NBO

97%

Leading NBO

Five practices that get results

Figure 4: Sweet marks the spot

Enable continuous learning

  • 95% of workers who experience this practice would recommend their employer to other companies compared to 39% who don’t experience this practice.
  • 20% of organizations lead in this practice.

Listen to what people need at the front lines

  • 98% of workers who experience this practice effectively adapt to change compared to 45% who don’t experience this practice.
  • 15% of organizations lead in this practice.

Use technology to enable flexible work arrangements

  • 87% of workers who experience this practice are more likely to feel fulfilled in their work compared to 29% who don’t experience this practice.
  • 20% of organizations lead in this practice.

Champion workforce well-being

  • 98% of workers who experience this practice put significantly more effort into their work compared to 47% who don’t experience this practice.
  • 17% of organizations lead in this practice.

Set and share people metrics

  • 68% of workers who experience this practice have a positive experience at work compared to 27% who don’t experience this practice.
  • 15% of organizations lead in this practice.

Practice 1: Enable continuous learning

Practice 2: Listen closely to front-line workers

Practice 3: Use technology to enable flexible work

Practice 4: Champion workers’ holistic well-being

Practice 5: Set and share people metrics

Make workers—and organizations—Net Better Off

Kristen Vaughan

Managing Director – Accenture Federal Services, Operations Growth Platform Lead


Britaini Carroll

Managing Director – Accenture Federal Services, Human Capital Practice Lead

Britaini leads the Human Capital practice at Accenture Federal Services.


Amber Messersmith

SENIOR MANAGER - ACCENTURE FEDERAL SERVICES, HUMAN CAPITAL


Sarah Berger

Senior Manager – Accenture Research, Public Service

Get the essentials

The full report

20 minute read

Helping federal workers thrive

Our full report on maximizing the potential of the federal workforce.

Short on time?

5 minute read

Infographic

Featured insights from Helping Federal Workers Thrive.

Related capabilities

Federal human capital consulting

Achieve mission success through elevated people planning, development, and management. We help you create your workforce for the future.

Federal HR services

Make human capital a strategic asset through strategy, employee experience, precision recruiting, leadership development and process optimization.

Federal workforce transformation

Reimagine work and pivot your workforce toward the new skills required for the digital age.