Customer Insight, eCommerce & Multichannel

How well are we retaining different types of customers? Which groups of customers more loyal than others?

How can you use your Salesforce data to better understand key KPI’s relating to your business strategy from Campaign to Cash? What key attributes along the value chain lead to higher ROI and help better understand this ‘golden thread’?

How has your brand sentiment changed during COVID-19 lockdown?

How can you monetise your data by providing aggregated benchmarks to your clients?

How does your customer sentiment on Twitter compare to your competitors? And do you need to invest in your social media team to improve this?

How can you track competitors and the comparative levels of sentiment of customer tweets?

How can you understand how recently, how often and how much your customers spend?

How can you understand consumer buying patterns using Market Basket Analysis?

How can you analyse how consumers feel about brands using social media?

Who are your customers? Find out using Personicx customer segmentation.

How can you track store performance on a daily basis to improve your business?

Who are the best couriers based on consumer experience?