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COVID-19: A new era in customer engagement

May 22, 2020

Managing customer engagement now

Future of customer engagement

We’ve witnessed stunning shifts in customer interaction volume, types and transactions. As customers navigate these uncertain times, demonstrating empathy through digital channels has become the new standard of engagement.

— DAWN ANDERSON, Senior Managing Director, Global Lead – Customer, Sales & Service, Accenture

Contact us

Dawn Anderson

Senior Managing Director – Enterprise Functions Networks Lead, North America

Edwin Van der Ouderaa

Senior Managing Director – Strategy & Consulting, Customer, Sales and Service

Matteo Maga

Managing Director – Strategy & Consulting, Customer Growth Markets Lead

Bruce M. Holley

Senior Managing Director, North America Lead – Customer, Sales & Service
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