Supply chain management has always been focused on finetuning for speed and efficiency. But today’s requirements are different, broader, and more complex. Supply chain networks must be able to respond to the needs and values of individual customers, adaptive enough to serve segments of one, not markets of millions. They need to attract and retain the workforce of the future. They need to be more resilient and autonomous as well as mitigate risks and anticipate market demands. And they need to be transparent, sustainable and purpose-led, doing what’s right for society and for the planet as well as for the business.

To optimize their supply chain networks amid constant change, today’s CSCOs have a host of new imperatives. They must look to reorient their supply chain networks around innovative personalized products, services and experiences. They must combine greater efficiency with greater speed and agility, combining the best talent with the new possibilities opened up by intelligent automation. They must look to anticipate risk, increase flexibility, improve security, and build resilience. And they must manage the entire value chain in a more sustainable, responsible and transparent way.

Today’s consumers have different—and greater—needs and expectations. Now, it’s not just about the product, it’s also about the holistic package of services and experiences companies build around that product—or provide as entirely standalone offerings. These value-driven customer offerings are the basis of future competitive advantage—and supply chains networks play a crucial role in delivering them.

Accenture can help your organization reorient around customer value while complementing the best of its human talent with advanced digital technologies and smart automation. We do this through a series of transformative offerings, coveringcustomer-centered supply chain segmentation, sourcing and procurement transformation, zero-based supply chain efficiency, operational agility, resilience stress testing, and sustainable value chain strategies.