Topic: Digital Government

Designing federal customer experience for life’s complexity
By Lauren Oliver
Ann Vogel
Chris Carter
February 8, 2023
Life-centricity can help federal agencies deliver experiences that acknowledge and evolve with the full scope of customers’ complex lives. Accenture talks more.
Exploring a new future for federal grants management
By Katelyn Sweeney
Samia Madarani
Jonny Wilson
July 7, 2022
The three building blocks of modern federal grants management are digital platforms, human-centered design, and process analytics. Accenture explores more.
3 strategies to transform federal communications and customer engagement
By Stephen Buckner
March 24, 2022
High-performing communications are key to a positive customer experience for the federal government. Learn Accenture's three strategies for improvement.
Redefining relationships: Fjord Trends for federal government
By Kathy Conrad
Lauren Oliver
Megan Peterman
Andrea Zegarra
February 16, 2022
Accenture’s Fjord Trends analyze the shifting human experience, mapping key trends to help government meet the needs of the moment.
Inclusive product design is essential to advancing equity
By Aaron Hill
Tim Irvine
August 25, 2021
Inclusive product and service design is key to the federal government’s mission of equitably serving all customers. Learn more.
Mapping uncharted territory for federal customer, employee experience
By Kathy Conrad
Lauren Oliver
Megan Peterman
Sabrina Blowers
February 17, 2021
The Accenture Federal Digital Studio analyzes how the Fjord Trends help agencies navigate a new era of customer and employee experience. Read more.
Closing the digital divide for the federal workforce
By Malcolm Jackson
February 3, 2021
The COVID-19 pandemic accelerated the government’s digital transformation. How can federal CIOs and other technology leaders build on that progress?
Rethinking agile product management in federal government
By Chris Palmisano
Jennifer Zinck, Ph.D.
January 22, 2021
Accenture's blog reveals effective agile product management helps federal agencies better meet the long-term needs of their organization & customers. Read more.
Advancing the kidney transplant rate
By Chris Zinner
Lauren Oliver
October 27, 2020
Accenture explored opportunities to decrease the kidney transplant discard rate and increase the number of kidneys transplanted. Read how.
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