Accenture Federal Services

Advanced Technology Centers

Our U.S.-based advanced technology and intelligent operations centers serve the mission-critical needs of federal agencies.

Why the Advanced Technology Center network?

We develop and scale innovation using our fit-for-federal delivery model to meet agency-specific needs. Using automation, solution accelerators, and an optimized mix of talent, we enable end-to-end innovation, from ideation to highly scalable operations.

Our flexible, blended delivery model and large, skilled talent resources offers agencies the operational flexibility and resiliency to respond to unforeseen change. Our centers provide rapid deployment at scale that agencies need while delivering mission-critical quality, security, and performance supported by rigorous automation, testing, monitoring, and best practices. We help agencies accelerate modernization, providing digital solutions with world-class support and data-driven insights that drive mission capabilities.

Our centers are staffed with skilled professionals with deep industry, technology, business, and process skills and capabilities across custom systems, leading technology platforms, and emerging technologies.

Scaling innovation, delivering results

Our U.S.-based network of locations includes Advanced Technology Centers and Intelligent Operations Centers that provide unparalleled technical expertise to help agencies industrialize innovations and unlock the power of modern IT.

San Antonio ATC

We deliver comprehensive application services & testing, managed IT, managed security, cloud and infrastructure, and operations services.

St. Louis ATC

We deliver comprehensive application services & testing, managed IT, cloud and infrastructure, and operations services.

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Transforming customer operations

Our Intelligent Operations Centers help agencies transform customer operations from a cost center into a strategic enabler that drives improved customer experience and mission capabilities.

Delivery center network

Our US-based delivery center network and customer service hubs, located in Niagara Falls, Chesapeake, and Fairfax provide outsourced customer support.

Digital customer support

We use advanced digital, web, and mobile solutions to resolve customer queries, providing omnichannel support for faster response.

Intelligent customer engagement

We provide customer care support using voice, chat, text, and email channels to increase satisfaction and ‘first touch resolved’ rates.

Social media management

Our solution improves the customer experience using social media channels, including direct responses, community management, and social listening.

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Capabilities

We bring together deep technical expertise within an agile operating model at scale to help federal agencies minimize cost and risk and make the most of digital platforms to improve service and operational performance.

Digital and application services

We use accelerators, automation, and DevSecOps best practices to deliver secure, high-quality software applications faster.

Cloud and infrastructure services

Using data-driven processes, we help agencies deliver more stable, responsive, secure, and cost-effective applications and infrastructure.

Managed security services

We provide Extended Detection & Response (XDR) and other services using intelligence-driven, integrated threat monitoring and incident response.

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What we think

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Achieving federal cyber resilience

Achieving federal cyber resilience

This State of Cyber Resilience report highlights best practices federal leaders use to outperform their peers in defending against cyberattacks.

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Accenture Federal Technology Vision 2020

Accenture Federal Technology Vision 2020

Discover how the five trends defining post-digital government will impact the federal government’s technology agenda for the next three years.

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Modernize with impact

Modernize with impact

Research shows how federal agencies can scale innovation and achieve real value with Future Systems.

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Awards and recognition

We create positive change in our local communities by offering additional career opportunities and a great place to work for our employees, including veterans, military spouses, and residents from economically disadvantaged communities.

SAN ANTONIO BUSINESS JOURNAL

San Antonio ATC awarded 2020 best places to work – Extra large employers

Awarded for 2016, 2017, 2019, and 2020.

SAN ANTONIO EXPRESS-NEWS

San Antonio metro area top workplaces 2020 – large companies

Awarded for 7 consecutive years.

DEFENSE COUNTERINTELLIGENCE AND SECURITY AGENCY

James S. Cogswell outstanding industrial security achievement award

Awarded 2020

U.S. DEPARTMENT OF LABOR

Awarded recruiting and employing American military veterans -- Gold medallion

Awarded 2019 and 2020

VIRGINIA DEPARTMENT OF VETERAN SERVICES

Virginia Values Veterans (V3) certified company

Awarded 2019

GARTNER GROUP

Leader data center outsourcing and hybrid managed infrastructure services

2020 North American service provider assessment

IDC

IDC MarketScape names Accenture a leader in managed security services

2020 analysis of managed security services vendors

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Our leaders

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Ali Bokhari

Managing Director – Accenture Federal Services, Delivery Network Lead

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Ben Peavy

Managing Director – Accenture Federal Services, Advanced Technology Center Lead, San Antonio

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Michael F. Collins

Managing Director – Accenture Federal Services, Operations Growth Platform Delivery

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Jennifer Lange

Managing Director – Accenture Federal Services

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Rob Cave

Vice President, Operations and Delivery – ASM Research, an Accenture Federal Services Company

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Bill Snyder

Vice President, Solutions – ASM Research, an Accenture Federal Services Company

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Join the team

Whether you’re a strategic thinker, a digital innovator, or a business problem solver, you'll find an exciting career path on the leading edge — doing work that matters and helping federal agencies transform the way government works.

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News

Accenture Federal Services to Open St. Louis Advanced Technology Center, Adding 1,400 Jobs to Region’s Growing Tech Community

Accenture Federal Services announced plans to open an Advanced Technology Center in St. Louis to serve U.S. federal government agencies.

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Accenture Awards Grant to Veterans Service Nonprofit Merivis, to provide Salesforce Training to Military Veterans and Spouses

Accenture Federal Services awarded Merivis, an Austin, Texas-based veterans service nonprofit, a $100,000 grant to provide Salesforce training programs.

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Accenture Opens Federal Cyber Center in San Antonio

Accenture Federal Services (AFS) Cyber Center offers cybersecurity as-a-service to help government agencies identify and eliminate cyber threats.

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Related capabilities

Digital platforms

We help federal agencies accelerate transformation and lower costs by designing and delivering scalable, user-centric digital platforms.

Federal cyber center

With cybersecurity expertise, Artificial Intelligence, Machine Learning, and Advanced Analytics, agencies find and eliminate threats in real-time.

IT modernization

We use AI, digital platforms, and cloud to turn new ideas into scalable, secure, and well-designed solutions that deliver better customer service.

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