Public sector health analytics
Harness data to deliver outcomes that matter.
Social determinants of health (SDOH)—including housing stability, access to fresh and nutritious food, transportation resources, mental health and even quality of social connections—have a tremendous impact on health outcomes at the individual and population levels. The pandemic reinforced the need to understand these factors and take action to improve health equity and address racial and ethnic disparities. With tools for sharing data to create a more holistic understanding of all the factors that influence health, Accenture can help states identify ways to increase equity and support better outcomes for all members and populations.
Public Health leaders require insights to drive decisions that can improve eligibility and benefit administration, access to and quality of care, service delivery systems, member experience, and operational efficiencies while ensuring program integrity and containing costs. A flexible and agile data analytics platform can bring together and present the right data to enable states to develop innovative programs and greatly enhance policy and program outcomes now and in the future.
Many Medicaid agencies encounter challenges in attaining a coordinated view of beneficiary experience and health outcomes within and across plans. Accenture works with states to use data and analytics to assess and continually improve plan performance. These insights support development of future MCO contracts and reporting, helping craft terms and conditions that are clearly defined, quantifiable and trackable.
Public health departments have long faced the need to monitor and manage chronic diseases, such as HIV and Hepatitis-C. In the wake of the opioid epidemic and, more recently, the COVID-19 pandemic, agencies have been challenged to implement rigorous and scalable disease management. Data and analytics can help improve approaches to disease surveillance and utilization management. These solutions enable a more accurate and timely understanding of who is at risk for a disease, how patients are being cared for, and whether the services delivered meet standards for care quality and coordination.
The COVID-19 pandemic served as an unplanned proving ground for Medicaid telehealth, and there is growing agreement that telehealth should continue to play a role in Medicaid population health management. As states shift from temporary to permanent changes, analytics can play a key role in informing clinical policy. We help states explore which of the temporary telehealth policies should become permanent, which populations would benefit from permanent telehealth policies, and how telehealth could help increase health equity.