The public service journey to secure cloud

Public service agencies are searching for scale, speed, savings, and security in the cloud.

Cloud acceleration and digital platforms

Public service agencies must plan to scale services rapidly and seamlessly using cloud technology and digital platforms with certainty while being mindful of citizen/workforce trust and security.

Accelerate the outcomes

Public service agencies with an outcomes-focused approach to cloud adoption increase resilience and flexibility.

Define the vision

Progress starts with a vision that sets the foundation and addresses barriers so that agencies can move past them swiftly and strategically.

Take the right approach

Make plans with the destination in mind, and tailor the strategy to meet the organizations’ needs.

Focus on the people

Put people at the heart of the journey to cloud; truly transforming and innovating how agencies work and serve citizens and businesses.

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The cloud imperative for public service

Public service agencies are embracing cloud at an accelerating rate today. It’s no wonder. Organizations crave the benefits of lower infrastructure costs and greater flexibility. After all, cloud is the means to the end of future service delivery models. Consumption can be dialed up and down on demand, which allows agencies to monitor spend closely, while creating more insight-driven services. It’s all in the service of better, data-driven decision making and to enable a more personalized user interface.

As important as these outcomes are—and what they mean for the future of government service delivery and operations—agencies don’t always know the right approach to investing in and migrating to cloud. Add to that the pressure they feel as they scramble to meet the demands of the post-pandemic environment. The benefits of cloud are clear. But how can agencies break through the barriers and make cloud work for them—and for those they serve? Read our latest thinking about the cloud imperative for public service.

Case studies

California is moving their automated welfare system (CalSAWS) to a single, statewide cloud application via AWS.

The Tennessee Department of Human Services needed call center assistance to deal with COVID-19 call volumes.

Accenture helped Workplace Safety Insurance Board future-proof its critical insurance and claims services.

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What we think

Public service agencies are embracing cloud at accelerated rates for flexibility and lower infrastructure costs.

Evolving from legacy systems and adopting cloud-based platforms is key for real cost predictability.

How do we orchestrate an end-to-end experience from prospective student to alum?

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Meet our lead

For about four decades, we’ve been hearing the phrase “Think globally, act locally.” I have a slightly different mantra for government leaders as they navigate COVID-19: “Look locally AND globally.”

Ryan Oakes

Senior Managing Director – Strategy & Consulting, Global Public Service

Connect with us

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