The public service journey to secure cloud

Public service agencies are searching for scale, speed, savings, and security in the cloud.

Cloud acceleration and digital platforms

Public service agencies must plan to scale services rapidly and seamlessly using cloud technology and digital platforms with certainty while being mindful of citizen/workforce trust and security.

Accelerate the outcomes

Public service agencies with an outcomes-focused approach to cloud adoption increase resilience and flexibility.

Define the vision

Progress starts with a vision that sets the foundation and addresses barriers so that agencies can move past them swiftly and strategically.

Take the right approach

Make plans with the destination in mind, and tailor the strategy to meet the organizations’ needs.

Focus on the people

Put people at the heart of the journey to cloud; truly transforming and innovating how agencies work and serve citizens and businesses.

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Public Service cloud: A continuum of opportunity

During the pandemic, cloud adoption and digital transformation dramatically accelerated within public service. The global momentum toward cloud is strong – and growing. As part of Accenture’s wider Cloud Continuum research, analyzing cloud and artificial intelligence adoption across all industries, Accenture surveyed public service executives to gain deeper insights into cloud adoption, strategy and benefits in public agencies. With cloud, migration is just the start. Instead of seeing adopting cloud as the culmination of the journey, organizations must recognize that cloud is actually a future-proofing continuum: flexible access to a collection of dynamic, ever-improving technologies and services. Read our latest thinking on the Public Service Cloud Continuum here.

Cloud Platforms

Intelligent Platform Services

Realize the full potential of the world’s most powerful platforms to push the boundaries of what technology can enable and transform your organization at speed – enabling improved citizen services.


What we think

Cloud adoption has accelerated within public services.

With the public sector at an inflection point, making the most of cloud takes five essential elements.

Defence agencies must take a more holistic approach to get the most from cloud migration.

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Case studies

Moving critical SAP systems to Microsoft Azure helps expand and improve citizen services.

Workday transformation turns the City and County of Denver into a top employer.

California is moving their automated welfare system (CalSAWS) to a single, statewide cloud application via AWS.

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Get the latest thinking about how public service organizations are leveraging cloud technology and digital platforms.

How to use cloud to deliver human citizen services

Mark Jennings explains how to deliver better and more human citizen services with the cloud.

Hybrid work in public service

Through hybrid work, the public sector can bring employees together digitally for the benefit of all.

Public service: Resolve to maximize cloud value

Valerie Armbrust shares the Cloud 9 to learn from other public service cloud journeys.