COVID-19: What to do now, What to do next

Public service for a new era

When the world moves, move ahead

When the only constant is change, adopting an agile mindset and culture of innovation creates new opportunities to transform the public sector. We help you bring public sector services to life, affordably and efficiently, by harnessing disruptive potential and digital technologies. So you can put the citizens, communities, workers and businesses you serve at the heart of progress.

Innovating where industry and technology intersect, we bring a wealth of expertise to resolve the biggest challenges facing public sector organizations today. We combine fresh thinking, insights, and experience with the capabilities to help you modernize and achieve more from your resources.

Whatever your future vision, we enable you to turn new ideas into reality, deliver better experiences and improve outcomes for all those you serve. So, when the world moves, you’re moving ahead.

Public service for a new era

Public service organizations stood up new policies and service delivery models at an astounding pace to respond to COVID-19 crisis. Now it’s time to capitalize on what’s been achieved.

Transforming public service

By leveraging our deep industry expertise and applying it to the specific challenges that public organizations face, we can deliver proven solutions end to end. We're infusing government with the fresh thinking it needs to give citizens what they want.

Modernizing the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative Technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Truly human government 

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Public sector consulting

We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

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Case studies

AI-powered technology virtual assistants help foreigners set up businesses in Finland.

The Austrian Red Cross teamed with Accenture to develop one of the first apps in Europe.

Successful innovation requires a different approach with today’s rapidly evolving technology.

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What we think

Build for the longer term—transform ways of working while balancing productivity and safety.

Listening to the needs of students and parents allows institutions to make informed decisions in uncertain times.

Public service organizations are at the center of an uncertain period of community and economic life.

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Voices of Accenture Public Service

Meet our subject-matter experts and get their latest takes on the most pressing issues facing public servants.

A child welfare tsunami is coming: forecast it.

It’s time for less fear, more forecasting. Use an analytics approach to manage the flood of coming caseloads.

Public safety in the ‘never normal’ of COVID-19

Public safety agencies stay vigilant as lockdowns ease and we restart activities delayed by the pandemic.

Will the virtual workforce become permanent?

Can new tools and models set up in response to COVID-19 help reimagine the way revenue workforces operate?

Corporate initiatives

Service AI for business transformation

The power to seize opportunity before it knocks. Read more.

Innovating for society

Find out how we are using technology and building skills to make a positive impact. Read more.

Creating a culture of equality in the workplace

At Accenture, our goal is to create a workplace environment where everyone feels like they belong…and experiences equal opportunities. Read more.

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IDC MarketScape names Accenture a business consulting leader

Accenture has been named a leader in the 2020 IDC MarketScape: Worldwide Business Consulting Services Vendor Assessment.

Citizens willing to share personal data with government in exchange for enhanced customer services, Accenture survey finds

February 24, 2020 / A vast majority (84%) of respondents are open to sharing personal information with government agencies in exchange for personalized customer service.

Accenture to expand workday practice to help higher education and public sector organizations transform core operations

January 31, 2020 / Accenture will acquire the Workday, Salesforce and U.S. MuleSoft practices from Sierra-Cedar, fortifying its position in the Workday ecosystem.

Connect with us

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Experience that counts, innovation that works and outcomes that matter.

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Consulting careers

Partner with clients to implement strategies that improve essential services. Enable public service organizations to solve for today while anticipating tomorrow by helping them embrace emerging technologies and prepare for workforces of the future.


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