Public Service Consulting

Empowering public service with innovation and agility to embrace accelerating change.

Accenture Vaccine Management Solution

Bring COVID-19 vaccines to your community

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Lead with impact

Now more than ever, public service organizations must balance stability with speed to meet citizens’ needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to deliver on their missions.

We bring together people and technology to transform bold visions into meaningful action. Enabling you to leverage your resources to support pragmatic solutions, scale technologies at speed, and build personalized and frictionless experiences that increase trust in government.

By unleashing innovative potential across your organization, we’ll help deliver tangible value for your constituents. Rethinking approaches and retooling services in record time to drive unparalleled outcomes. Helping you balance the global with the local, and the community with the individual, to affect real change.

Lead with impact to make the most of every opportunity.

Public service for a new era

Public service organizations stood up new policies and service delivery models at an astounding pace to respond to COVID-19 crisis. Now it’s time to capitalize on what’s been achieved.

Capabilities

Maximizing impact across the public services requires enhanced focus and innovative new ways of working.

Health and Human Services

Reimagining service models and harnessing data insights to drive better decisions, improve program design and deliver more people-centric policies.

Education

As digital natives flood campuses, we're innovating to close the divide between students and administrators.

Intelligent Business

Imagine if the back office delivered strategic value and business insights for public sector organizations.

Federal Services

Where imagination meets innovation—and bold ideas become breakthrough outcomes.

Public Safety

Explore how public safety, policing and law enforcement evolve in an age of digital disruption.

Cities, Transport and Infrastructure

Our strategy to revive cities? Design, create value, get political buy-in and scale via the ecosystem.

Nonprofit

Nonprofits face mounting pressures amidst opportunities to tap innovative technologies. What is the right approach to achieving results?

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Case studies

Tackling Tennessee’s surge for pandemic relief

Tackling Tennessee’s surge for pandemic relief

The Tennessee DHS needed call center help with massive COVID-19 call volumes.

CalSAWS takes first step in cloud journey

CalSAWS takes first step in cloud journey

California moves from legacy eligibility systems to a single statewide, cloud-based application.

Virtual agent helps entrepreneurs set up business

Virtual agent helps entrepreneurs set up business

AI-powered technology virtual assistants help foreigners set up businesses in Finland.

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What we think

Public service as a career of choice

Talent & Organization

Public service as a career of choice

The Net Better Off model enables individuals to work at their full potential.

Protecting people. Powering productivity.

Protecting people. Powering productivity.

Build for the longer term—transform ways of working while balancing productivity and safety.

COVID-19 Impact: Tune in to student sentiments

COVID-19 Impact: Tune in to student sentiments

Listening to the needs of students and parents allows institutions to make informed decisions in uncertain times.

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Voices of Accenture Public Service

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Get the latest on how to focus your mission and leverage your resources from our subject-matter experts.

Public Service

Dreaming of cost predictability? How to get it.

Evolving from legacy back-office systems and adopting new cloud-based platforms is key to getting real cost predictability.

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Education

How to overcome hard times in higher education

Higher Education Interview Series, 52% of institutional leaders said that they expect extensive or disruptive change in the post-pandemic world.

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Post and parcel

Returns - the next wave for posts

In January 2021, we are going to see record returns and because returns can be complex and costly, it will be important to get this right.

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Meet our lead

For about four decades, we’ve been hearing the phrase “Think globally, act locally.” I have a slightly different mantra for government leaders as they navigate COVID-19: “Look locally AND globally.”

Ryan Oakes

Senior Managing Director – Strategy & Consulting, Global Public Service

Corporate initiatives

Cracking the gender code

The gender gap in computing is worsening and has implications for the U.S. economy and the next generation of women. Read more.

Innovating for society

Find out how we are using technology and building skills to make a positive impact. Read more.

Creating a culture of equality in the workplace

At Accenture, our goal is to create a workplace environment where everyone feels like they belong…and experiences equal opportunities. Read more.

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Connect with us

Accenture Public Service on LinkedIn

Insights to help you lead with impact.

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Connect with us on Twitter

Helping #PublicSector orgs maximize their efforts to affect real change.

@ACCENTUREPUBSVC

Subscribe to Public Service - YouTube

See how to plan, enable and advance with maximum impact in mind.

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Consulting careers

Partner with clients to implement strategies that improve essential services. Enable public service organizations to solve for today while anticipating tomorrow by helping them embrace emerging technologies and prepare for workforces of the future.