Public Service Consulting

Empowering public service with innovation and agility to embrace accelerating change.

Lead with impact

Now more than ever, the public sector must balance the stability of service delivery with the speed to react to citizens’ changing needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to be successful.

We combine human ingenuity, technology and a delivery-focused culture to enable leaders across public sector organizations to turn ambition into action. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

This is how we help lead with impact and make the most out of every opportunity.

Wee Wei Ng – Growth Markets Lead for Accenture Public Service Industry Consulting
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WHY BELONGING MATTERS NOW MORE THAN EVER

Improve public service workers experiences
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Advance your mission

Making a difference in citizens’ lives requires not just setting a bold vision but executing pragmatically and efficiently against it. Our deep industry expertise drives end-to-end, proven solutions to help your organization evolve.

Cloud and digital platforms

Public service organizations embrace cloud to enable and accelerate innovation, intelligence and value.

Outcomes-focused service delivery

Rethinking citizen service delivery by bringing together service design, technology, and insights into public service to deliver better experiences and outcomes.

Workforce for a new era of Public Service

Reimagine skilling, talent and operational models to build a resilient workforce that can meet citizens’ evolving needs.

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SUSTAINABILITY

Accenture's sustainability value promise
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Case studies

Accenture helped San Diego County reimagine caseworker training with virtual reality.

Accenture helped Singapore's Central Provident Fund Board transform their digital social security services.

Accenture is using AI to expand the world’s collective memory of the Holocaust and preserve the names and experiences of those who were persecuted.

Worcester Polytechnic Institute transforms critical functions and ensures a clear view of its students.

TN DHS introduced an AI-powered virtual agent that provides families with 24/7 customer service support.

University of Cincinnati saw an opportunity to maintain students’ excitement for acceptance by creating moments that matter.

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Voices of Accenture Public Service

Get the latest on how to focus your mission and leverage your resources from our subject-matter experts.

Reduce urban congestion with smart parcel delivery

Smart parcel delivery can promote more sustainable operations for post and parcel operators.

Can we bring the excitement back to air travel?

Collaboration with border agencies and digital ID: two key enablers in maximizing the future opportunity for airports.

Hybrid work in public service

Through hybrid work, the public sector can bring employees together digitally for the benefit of all.

Meet our lead

For about four decades, we’ve been hearing the phrase “Think globally, act locally.” I have a slightly different mantra for government leaders as they navigate COVID-19: “Look locally AND globally.”


Ryan Oakes

Senior Managing Director – Strategy & Consulting, Global Public Service

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Accenture Public Service on LinkedIn

Insights to help you lead with impact.

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See how to plan, enable and advance with maximum impact in mind.

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Consulting careers

Partner with clients to implement strategies that improve essential services. Enable public service organizations to solve for today while anticipating tomorrow by helping them embrace emerging technologies and prepare for workforces of the future.

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