Empowering public service with innovation and agility to embrace accelerating change.
CITIZEN SERVICE DELIVERY
Designing services around people, not agencies
Now more than ever, public service organizations must balance stability with speed to meet citizens’ needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to deliver on their missions.
We bring together people and technology to transform bold visions into meaningful action. Enabling you to leverage your resources to support pragmatic solutions, scale technologies at speed, and build personalized and frictionless experiences that increase trust in government.
By unleashing innovative potential across your organization, we’ll help deliver tangible value for your constituents. Rethinking approaches and retooling services in record time to drive unparalleled outcomes. Helping you balance the global with the local, and the community with the individual, to affect real change.
Lead with impact to make the most of every opportunity.
Public service for a new eraPublic service organizations stood up new policies and service delivery models at an astounding pace to respond to COVID-19 crisis. Now it’s time to capitalize on what’s been achieved.
Making a difference in citizens’ lives requires not just setting a bold vision but executing pragmatically and efficiently against it. Our deep industry expertise drives end-to-end, proven solutions to help your organization evolve.
Public service organizations embrace cloud to enable and accelerate innovation, intelligence and value.
It’s time to reimagine how government payments are made and processed, how compliance is communicated and monitored, and how these are designed.
Reimagine skilling, talent and operational models to build a resilient workforce that can meet citizens’ evolving needs.
Maximizing impact across the public services requires enhanced focus and innovative new ways of working.
The Texas Workforce Commission handled a surge in unemployment insurance claims.
Northeastern University built a flexible learning, leaving a lasting mark on the student experience.
The Tennessee DHS needed call center help with massive COVID-19 call volumes.
The last-mile supply chain could lower last-mile emissions between 17 and 26% through 2025.
Three Accenture experts talk about opportunities to make the crucial shift from reaction to prevention.
The case for cloud in public service is undeniable: more cost savings, flexibility and speed with less risk.
Get the latest on how to focus your mission and leverage your resources from our subject-matter experts.
There is a hidden driver of turnover that employers can curb if they take action to respond.
Accenture has helped implement virtual agents to streamline, automate and accelerate many aspects of contact management.
How can you leverage innovative strategies and sometimes unexpected partnerships to deliver even greater value?
The gender gap in computing is worsening and has implications for the U.S. economy and the next generation of women. Read more.
Find out how we are using technology and building skills to make a positive impact. Read more.
At Accenture, our goal is to create a workplace environment where everyone feels like they belong…and experiences equal opportunities. Read more.
Insights to help you lead with impact.
Helping #PublicSector orgs maximize their efforts to affect real change.
See how to plan, enable and advance with maximum impact in mind.
Partner with clients to implement strategies that improve essential services. Enable public service organizations to solve for today while anticipating tomorrow by helping them embrace emerging technologies and prepare for workforces of the future.
