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Overcoming clinical burdens

October 6, 2022 10-MINUTE READ


In brief


Rating that EHRs received on the System Usability Scale, which ranks technology usability on a scale from 0 to 100.


In comparison, the rating that Google search received on the System Usability Scale.

How human-centered design can help

So, what is human-centered design, and how can it help?

Over the past decade, design thinking has established itself as a powerful problem-solving approach for developing new ideas and fostering innovation.

The methodology of human-centered design is:


Engaging customers and stakeholders throughout the process


Drawing on the best practices and thinking from many disciplines


Creating experiences, visual artifacts, and tangible prototypes to bring the cutting-edge vision to life

Clinical processes’ reliance on rule-based workflow adds inefficiencies and frustration

The challenge is that these alerts can be false positives, leaving clinicians to either ignore them, and risk patient safety, or spend time investigating what’s likely a phantom issue.

Four ways to successfully apply human-centered design in the clinical environment

Ben Cannon

Director – Accenture Federal Studio, Portfolio Design, Civilian

Chris Zinner

Managing Director – Accenture Federal Services, Civilian Innovation Lead

Kylee Tawler

Manager – Accenture Federal Services, Business Design Lead

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