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Unlock utility value with Salesforce

UTILITIES TECH TRENDS 2022

The Metaverse Continuum

Accenture and Salesforce

New energy consumer: Transition on demand

Transition on demand

Our latest research explores what energy companies think the future holds for their industry and how they can thrive in a demand-driven world.

A cohesive omnichannel digital customer experience

Acquire and serve customers across all channels

Maximize digital, social, web, mobile and contact center engagement for residential, business and third-party customer interactions across regulated and deregulated markets.

Advance to the next-generation customer service

Create a simplified contact center agent view anchored in collaboration and 360-degree view of the customer, allowing streamlined, low-cost interactions while enabling the delivery of an effortless customer experience.

Empower employees with customer insights

Leverage a single source of the customer relationship across all interactions to increase the value of marketing, sales and service transactions.

Accelerate processes and deliver insights

Put customers at the heart of the energy transition, which will allow teams to offer new connected products and services faster while reducing errors and protecting margins.

Enable the experience across the enterprise

Extend the value of integrated employee experience to non-consumer areas of the Utilities value chain, such as Land Management, New Connections, Economic Development, etc.

Place sustainability at the core

Bring sustainability to the front office to provide leaders with true visibility into their company’s environmental, social and governance (ESG) data.

Focus on continuous innovation and support

Harvest the benefits of an evergreen product that rapidly adjusts to changing business needs and evolutions of the Salesforce Platform, coupled with managed technology support services offered by Accenture.

Accelerate a new era of sustainable business

From insights to actions

Voices of Accenture Utilities

Utilities Industry

Improving the customer experience

Take your customers' experiences to the next level

Our leaders

Anita Hui

Global Salesforce for Utilities Lead – Accenture

Eric Schoenfeld

North America Salesforce for Utilities Lead – Accenture