Energy retail

Placing the customer at the heart of the transition to net zero. With digital and sustainability at the core, we help energy retailers innovate at scale.

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Creating value and impact with Accenture’s Sustainability Value Promise
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Taking charge and leading the change

The energy retail space is embracing change. Diminishing commodity returns, advancing technology, and a flood of new market formulas mean there is abundant opportunity for retailers to reinvent themselves as utilities+ energy service providers.

Whether it’s renewed focus on renewables, bundled services or stronger partnerships with infrastructure providers, it’s clear that retail providers who balance the needs of their customers today, and their expectations for tomorrow, will thrive.

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Net zero for all

As we approach net zero, energy retailers are moving from backstage to take on a central role in the era of electricity. This shift means embracing change and weaving digital and sustainability into an organization’s DNA to reinvent the business, while forging new alliances and collaborating across industries to meet the changing demands of citizens, employees, investors and legislators.

As a leading provider of consulting, digital transformation and managed services, we empower our energy retail clients to create sustainable businesses capable of meeting those expectations. Together with our ecosystem of partners, our industry specialists help our clients to identify cost saving opportunities and securely shift operations while safely delivering sustainable, stable energy experiences. Across the value chain, we help Utilities to take charge of the energy transition and drive positive change for their business, society, and the planet.

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Embrace new connected energy business models

Today's commodity energy retail business, focused on pure electricity and gas, is moving toward an energy transition with sustainability at the core. New connected energy business models hold great potential for energy companies to find new growth, but it is still unclear which will be profitable.

This report explores the most promising models, centered on distributed energy resources and eMobility, to identify where value will be in 2030. While change isn’t easy, to capture the most value energy companies should lead with a holistic view that is strategic, coordinated and pragmatic.

Accenture assesses how the new connected energy business models that are centered on DERs and eMobility can identify where value will exist in 2030.

Our energy retail services

We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

Customer experience and growth strategies

Apply insight-driven approaches to identify, target, and organize for intelligent customer and retail growth with new connected energy experiences.

Digital customer enablement

Develop connected energy experiences across the customer lifecycle journey and channels including digital marketing and sales and customer services.

Intelligent customer platforms

Enable end-to-end digital, customer service, billing, sales, marketing and field customer capabilities on Oracle, Salesforce and SAP platforms.

Connected energy services

Blending customer transformation expertise with distributed technologies and energy-efficiency solutions for next-gen customer experiences and value.

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