The energy retail space is embracing change. Diminishing commodity returns, advancing technology, and a flood of new market formulas mean there is abundant opportunity for retailers to reinvent themselves as utilities+ energy service providers.
Whether it’s renewed focus on renewables, bundled services or stronger partnerships with infrastructure providers, it’s clear that retail providers who balance the needs of their customers today, and their expectations for tomorrow, will thrive.
VIEW FULL REPORTOur latest New Energy Consumer research draws on the opinions of 500 energy providers across 14 countries. This year we explore what energy companies think the future holds for their industry and how are they building the muscle, speed, and agility they need to survive and thrive in a demand-driven world.
Energy providers are at the heart of delivering the energy transition, and their strategic landscape is being transformed as the global effort to reach net-zero gathers pace. At the same time, they are facing a second era-defining dynamic: digital transformation is disrupting markets across the economy, destroying old business models as it creates new ones, and reshaping consumer expectations. Can energy providers survive this period of tumultuous change?
We identified five key areas energy providers need to consider as they strive to become more demand-driven: Purpose, products, platforms, people and partnerships. Learn more.
Our latest research explores what energy companies think the future holds for their industry and how they can thrive in a demand-driven world.
Accenture led an EV Charging Platform Vendor Assessment in 2019 covering the global EV market, roaming platforms, aggregators and virtual power plants. Given the speed of change in the industry and the offerings available, Accenture updated the assessment, EV Charging Platform Vendor Assessment V2.0, to cover vendors with dedicated white-label platform SaaS for EV charging. The assessment focuses on the EV charging software that is required when companies want to become active in eMobility, specifically when they want to become a Charging Point Operator (CPO) and/or an eMobility Service Provider (eMSP).
Read our latest blog and find out why charging is the bedrock for EVs at scale.
VIEW FULL REPORTWe use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.
Apply insight-driven approaches to identify, target, and organize for intelligent customer and retail growth with new connected energy experiences.
Develop connected energy experiences across the customer lifecycle journey and channels including digital marketing and sales and customer services.
Enable end-to-end digital, customer service, billing, sales, marketing and field customer capabilities on Oracle, Salesforce and SAP platforms.
Blending customer transformation expertise with distributed technologies and energy-efficiency solutions for next-gen customer experiences and value.
Our latest research explores what energy companies think the future holds for their industry and how they can thrive in a demand-driven world.
Accenture outlines why it is critically important to secure the connected energy ecosystem as utilities becomes increasingly connected and digitized.
Traditionally customer service has been a cost center. Our new research explores why now is the time to transform service to become a value creator.
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Senior Managing Director, Sustainability Services Europe Lead & Utilities Europe Industry Lead
Managing Director – Strategy & Consulting, Utilities, Connected Energy Global Lead
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