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Transition on demand

February 15, 2022

6 - MINUTE READ

In brief

Zeroing in on the new energy consumer

The pace of clean energy transition is accelerating

74%

of energy providers believe that customers are turning away from large utilities towards new, more innovative players.

77%

say their organization is transforming to become more agile and digital, and less Commodity focused.

Time to focus on energy customer engagement

Purpose is at the root of new relationships and products

78%

of energy providers say those who do not help their customers achieve net-zero with greener products and services will get left behind.

Gear up for the new customer relationship

The energy provider of the future must take charge now

About the research

About the Authors

Wytse Kaastra

Senior Managing Director, Sustainability Services Europe Lead & Utilities Europe Industry Lead


SCOTT TINKLER

Senior Managing Director – Strategy & Consulting, Utilities Global Lead


SANDA TUZLIC

Managing Director – eMobility co-lead


MIKE ABTS

Managing Director – Strategy & Consulting, Utilities, North America


FAYE GRIFFITHS

Managing Director – Strategy & Consulting, Utilities, Growth Markets


JASON ALLEN

Research Lead – Accenture Utilities


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