NextGen change for government

An enterprise approach to change management to prepare your agency for large-scale transformation, empowering a resilient and change-ready workforce.

Features

Understanding change from user experience

We use a human-centered approach that includes “day in the life” examples, personas, process journeys, and rich media animations and videos.

Self-service learning

We develop intuitive, self-service training toolkits using digital platforms that enable timely and sustainable approaches to training.

Measuring and assessing progress

We use web-based, mobile-enabled change measurement surveys to capture and analyze stakeholder readiness and impact of change initiatives.

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How we work

Gather insights

Use design thinking methods to discover issues and brainstorm solutions using empathy, collaboration, and experimentation.

Assess agency agility, culture, and fitness

Employ comprehensive, customizable diagnostic tools to understand key drivers of organizational health, performance, and readiness for change.

Engage and align leaders

Ensure agency leaders are aligned and committed to the change initiative, modeling desired behaviors and becoming champions of transformation.

Define engagement strategy

Create sustainable change by combining strategic and tactical methods to communicate the vision, build new habits, and reinforce desired behaviors.

Deploy NextGen change toolkit

Lead through change and reinforce the “change brand” using the latest digital communications methods to increase engagement and awareness.

Sustain adoption through learning

Use on-demand, dynamic learning to re-skill your workforce and drive behavior change that will sustain your transformation efforts.

Track progress and adapt

Track change efforts with coaching sessions, metrics, and surveys of key stakeholders to understand adoption and key impediments to change.

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Our leaders