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NextGen change for government


Understanding change from user experience

We use a human-centered approach that includes “day in the life” examples, personas, process journeys, and rich media animations and videos.

Self-service learning

We develop intuitive, self-service training toolkits using digital platforms that enable timely and sustainable approaches to training.

Measuring and assessing progress

We use web-based, mobile-enabled change measurement surveys to capture and analyze stakeholder readiness and impact of change initiatives.

How we work

Gather insights

Use design thinking methods to discover issues and brainstorm solutions using empathy, collaboration, and experimentation.

Assess agency agility, culture, and fitness

Employ comprehensive, customizable diagnostic tools to understand key drivers of organizational health, performance, and readiness for change.

Engage and align leaders

Ensure agency leaders are aligned and committed to the change initiative, modeling desired behaviors and becoming champions of transformation.

Define engagement strategy

Create sustainable change by combining strategic and tactical methods to communicate the vision, build new habits, and reinforce desired behaviors.

Deploy NextGen change toolkit

Lead through change and reinforce the “change brand” using the latest digital communications methods to increase engagement and awareness.

Sustain adoption through learning

Use on-demand, dynamic learning to re-skill your workforce and drive behavior change that will sustain your transformation efforts.

Track progress and adapt

Track change efforts with coaching sessions, metrics, and surveys of key stakeholders to understand adoption and key impediments to change.

Our leaders

Kristen Vaughan

Managing Director – Accenture Federal Services, Operations Growth Platform Lead

Michelle Steusloff

Senior Manager – Accenture Federal Services, Human Capital


Federal workforce transformation

Reimagine work and pivot your workforce toward the new skills required for the digital age. Develop the talent needed for enterprise agility.

Future of federal HR

Make human capital a strategic asset through strategy, employee experience, precision recruiting, leadership development and process optimization.

Federal human capital analytics

Gain critical insights about organizational performance and readiness. Understand your productivity drivers, labor cost and workforce risk factors.