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Reimagine the employee experience

August 31, 2020

RESEARCH REPORT

In brief

Employees as customers

Disrupt to deliver

75%

of business leaders agree that current operating models will be unrecognizable in the next five years.

More EX for less

Putting EX in the Op Model

Co-create the experience

Customers are regularly engaged to enrich or redefine their desired experiences. Companies must do the same with employees. Instead of telling employees what they value, functions need to invest in co-creating the experiences and outcomes. Consider three lenses to orient the approach: human, physical and digital.

Reimagine the model

Companies can no longer rely on just traditional levers, including compensation, attractive benefit packages, or in-person training to gain loyalty and drive retention. To bring the operating model to life, single owners must be established and made accountable for all of the people, processes, experiences, and tools delivered to achieve the desired outcomes.

Empower humans + machines

To deliver the new model at scale and address variable workforce or business needs, companies need to exploit the power of human + machine. Expanding the ecosystem—through a curated network of strategic partners, adaptive or liquid talent pools—can accelerate this evolution and unlock new sources of value through innovation.

The ROI of EX

Shammak Banerjee

MANAGING DIRECTOR – ACCENTURE STRATEGY, TALENT AND ORGANIZATION

Shammak specializes in diverse aspects of Talent and Organization including operating model and workforce transformation, and growth strategies.


Aneel Delawalla

MANAGING DIRECTOR – ACCENTURE STRATEGY, CFO & ENTERPRISE VALUE

Aneel focuses on creating enterprise value at the intersection of growth strategies, operating model transformation, and employee experience.


Paul Jeruchimowitz

Managing Director – Accenture Strategy, Global lead Intelligent Operating Model

Paul helps organizations design, implement and optimize large-scale integrated operating model and business services transformation programs.


Kent McMillan

Managing Director, Accenture Strategy – Global Lead, Organizational Development and Europe Lead, Intelligent Operating Model​

Kent works with executives to drive growth through enterprise-wide business transformations that enhance customer experiences and efficiencies.

Contributors

NICHOLAS BOBICH

Senior Manager – Accenture Strategy​


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