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Accenture + UKG

Delivering the future of workforce management

Our perspective on the frontline workforce

The experience

How well you are delivering compelling, relevant customer and employee experiences at scale.

The work

What and how frontline tasks are being automated and streamlined.

The talent

How frontline talent is acquired, skilled and grown to deliver the desired customer experience.

The tools

What tools & technologies will align, enable and support our frontline workforce and help create great customer experience.

Frontline Workforce Health Check: What’s your health score?

How we make it happen

Workforce strategy

Helping organizations evaluate, design and adopt more effective workforce operating models, strategies and governance structures to build more engaged, resilient and flexible workforces.

UKG technology implementation

Deploying UKG’s WFM solution, UKG Pro Workforce Management (formerly UKG Dimensions), to enable organizations to more effectively schedule, staff and correctly pay employees, giving them the visibility needed to adapt quickly to changing customer and employee demands.

Application managed services

Delivering a robust managed services framework with preferred access to advanced UKG solution experts, 24/7 coverage, and the flexibility to shift and scale as business and resource needs change.

Workforce analytics

Providing advanced analytics strategies and services that deliver consumable, actionable and impactful visibility across the enterprise to facilitate data-driven cultures of continuous improvement.

Industry conversations

What we think


Talent & Organization

Work, workforce, workers: Reinvented in the age of generative AI

Lead and learn differently to reshape the workforce and prepare workers, responsibly.


Strategy & Consulting

Frontline Catalyst Report: Women on the frontline

Unlock the Potential: Empowering Women in Frontline Roles for Improved Workplace Satisfaction and Performance.



Retail Workforce for Store of Tomorrow

Accenture explains how retailers can invest in their workforces by retraining and upskilling, & building an inclusivity, within the Store of Tomorrow.


Talent & Organization

What is the Future of Work?

Accenture outlines what the future of work will look like across industries, from hybrid workplaces to the virtual workplace and the metaverse.


Awards and recognition

Accenture named

2021 - Services Partner of the Year

Accenture recognized as

2022 - Services Collaborator Partner of the Year

Accenture celebrated as

2023 - Services: Global Systems Integrator Partner of the Year

By the numbers


UKG clients


WFM & UKG solutions practitioners


UKG Pro Workforce Management (formerly UKG Dimensions) engagement


countries with local languages capabilities


WFM analytics services practice

In the news

Our leaders

David Shaw

Senior Managing Director – Talent & Organization, UKG Lead

Michael Felien

Managing Director – HR Transformation, UKG Alliance Lead

Tony Santora

Managing Director – HR Transformation, Global WFM Operations Lead

Lynn Watson

Managing Director – HR Transformation, Global WFM Sales Lead

Philippa Trenaman

Business & Technology Delivery Senior Manager – EMEA