Reimagine experiences for better outcomes
Empowering government agencies to develop workforce solutions that are laser-focused on resident and claimant experience.
Since the start of the COVID-19 pandemic, Accenture has been taking a 3-pronged approach to improve services for our clients:
Due to the impact of COVID-19, Tennessee’s Department of Labor & Workforce Development was overwhelmed by claims for unemployment, with many individuals navigating the process for the first time.
Accenture has worked with the state to help citizens as they move from unemployment to re-employment. Leveraging conversational AI via SMS text messages, the solution has helped the State of Tennessee to better serve its citizens with real-time, personalized conversations at moments that matter.
The State of Tennessee leveraged intelligent automation to address the surge in family assistance requests, improving the citizen experience.