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Accenture education Salesforce practice


Public service for a new era

Salesforce Capabilities

By the numbers


Salesforce-skilled People


Salesforce Certifications


Trailhead Badges

Higher education services provided

Recruiting & Admissions

Find, engage & enroll best-fit students:

  • Create 360-degree prospect profile
  • Deliver Personalized Communications
  • Track Progress
  • Mobilize Recruiters
  • Expand Reach
  • Accelerated solutions for higher education

Student Success

Deliver outstanding service & drive retention:

  • 360 view of every student
  • Identify at-risk students
  • Align Staff to Help Students
  • Make it Easy to Navigate the System
  • Build Communities

MuleSoft Integration

Power connected experiences with Salesforce integration:

  • Best-in-class connectors & accelerators to jumpstart SF integrations by 3x
  • Leverage APIs to connect to Sales Cloud and Service Cloud for back office
  • Develop flexible architecture

Executive, Online & Continuing Learning

Streamline Program Management and Enrollment for Online and Professional programs:

  • Flexibility to manage non-traditional programs
  • Self-service registration and enrollment
  • Payment gateway integration and automation

Marketing Cloud

Craft the ultimate 1:1 student experience:

  • Optimize Recruiting Efforts & Manage Your Brand
  • Connect with Students
  • Plan & Optimize Student Experience
  • Keep in Touch with Alumni
  • Manage a Crisis
  • Measure Impact

Community Relations

Build and foster campus collaboration:

  • Build social intranets
  • Create member communities
  • Create partner communities

Student & Constituent Services, & One-Stop-Shop

Empower a robust and seamless student support experience:

  • 360 view of every student
  • Real-time knowledge management
  • Centralized service with a common tool
  • Self service through online Communities


Build alumni & donor relationships:

  • Alumni Engagement & Relations
  • Personalized Communications
  • Support Giving Day Activities
  • Fundraising, Annual Giving & Major Gift Tracking
  • Boost Productivity, Boost Results
  • Moves Management
  • Analytics & Donor Strategy

Service Cloud/TSM

Build loyalty with every interaction with complete customer support software:

  • Give agents insights to understand customers
  • Help customers find answers in self-service portal
  • Support customer on any channel
  • Resolve more onsite support on 1st visit
  • Empower agents & customers with AI

Our leaders

Samantha Fisher

Managing Director – Health & Public Service, Education

Gwen Heimburg

Managing Director – Salesforce Education Lead

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Innovating the student experience: it's more than just an upgrade.