Accenture education salesforce practice

Accenture is a Premium Salesforce.org partner and has been supporting Salesforce implementations in Higher Education since 2013.

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Salesforce Capabilities

Accenture has the world's largest Salesforce practice including the highest number of Certified Technical Architects in the market.

#1 Global partner leading the market in delivering end-to-end digital transformation solutions and is experienced in the strategy, design and enablement of Salesforce solutions

#1 With the world’s largest, broadest, and most global Salesforce practice with over 21K+ Salesforce-skilled people

#1 Named Salesforce’s leading transformation partner by analysts

Client value

29k

Salesforce certifications

190k+

Trailhead Badges

11x

Innovation Partner and 5x Lightning Trailblazer

21k

Salesforce-skilled professionals globally—in virtually every corner of the world

1,400

Salesforce projects across 1,100+ different clients from all market sectors

200+

Intelligent Tools and Accelerators – incorporating IPS and born on SFDC

Higher education services provided

Recruiting & Admissions

Find, engage & enroll best-fit students:

  • Create 360-degree prospect profile
  • Deliver Personalized Communications
  • Track Progress
  • Mobilize Recruiters
  • Expand Reach
  • Accelerated solutions for higher education

Student Success

Deliver outstanding service & drive retention:

  • 360 view of every student
  • Identify at-risk students
  • Align Staff to Help Students
  • Make it Easy to Navigate the System
  • Build Communities

MuleSoft Integration

Power connected experiences with Salesforce integration:

  • Best-in-class connectors & accelerators to jumpstart SF integrations by 3x
  • Leverage APIs to connect to Sales Cloud and Service Cloud for back office
  • Develop flexible architecture

Executive, Online & Continuing Learning

Streamline Program Management and Enrollment for Online and Professional programs:

  • Flexibility to manage non-traditional programs
  • Self-service registration and enrollment
  • Payment gateway integration and automation

Marketing Cloud

Craft the ultimate 1:1 student experience:

  • Optimize Recruiting Efforts & Manage Your Brand
  • Connect with Students
  • Plan & Optimize Student Experience
  • Keep in Touch with Alumni
  • Manage a Crisis
  • Measure Impact

Community Relations

Build and foster campus collaboration:

  • Build social intranets
  • Create member communities
  • Create partner communities

Student & Constituent Services, & One-Stop-Shop

Empower a robust and seamless student support experience:

  • 360 view of every student
  • Real-time knowledge management
  • Centralized service with a common tool
  • Self service through online Communities

Advancement (AQ/UCI)

Build alumni & donor relationships:

  • Alumni Engagement & Relations
  • Personalized Communications
  • Support Giving Day Activities
  • Fundraising, Annual Giving & Major Gift Tracking
  • Boost Productivity, Boost Results
  • Moves Management
  • Analytics & Donor Strategy

Service Cloud/TSM

Build loyalty with every interaction with complete customer support software:

  • Give agents insights to understand customers
  • Help customers find answers in self-service portal
  • Support customer on any channel
  • Resolve more onsite support on 1st visit
  • Empower agents & customers with AI

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