The world looks very different
Many public service organizations took on the COVID-19 pandemic with effective leadership and extraordinary sacrifices from frontline workers. After months of managing the crisis while doing the everyday work of government, nations are opening up again. They must balance protecting citizens’ health with kickstarting operations and economies.
No one knows how long this period of co-existence with the virus will last. But the world after lockdown is vastly different. People and businesses are depending on you to guide them through the next several months, possibly years, of uncertainty. There is much to think through, and the social, political and economic fallout is unknown.
The now: Take stock. Take action.
Now it’s time to capitalize on—and evolve—the innovative service delivery models launched at an astounding pace during this crisis. Explore three dimensions to determine which solutions to end, which to evolve and which to expand as standard practice.
The next: Emerge stronger
As you plan for a post-lockdown future, the concepts of resilience, versatility and sustainability should inform your strategic planning. In addition, your priorities and decisions should account for five shifts in attitudes and ways of interacting.
Be ambitious. Be bold. Be flexible.
The pandemic accelerated many transformations that were ongoing in government. Of all its horrible impacts, this is a rare positive. You can build on this momentum. Meeting the needs of citizens, businesses and public servants means harnessing the power of transformative technologies and becoming a truly data-driven organization that analyzes, shares and acts on data insights to make a lasting difference in people’s lives.