INDUSTRY

Retail consulting

To thrive in an uncertain future, retailers must reset and reinvent responsibly to drive profitable growth.

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Retail Leaders

Retail’s responsible reset

It’s time for a new culture, one that continuously resets. With the right strategy, data, and level of agility, every retailer can reset, build back better, and grow. Along with purpose-led commitments to environment, social and governance (ESG) principles and modern digital technology, such as cloud, retailers need to focus on five imperatives for growth—digital, fulfillment, sourcing, talent and data. This is retail’s moment of truth. The imperative is to reset the business responsibly, and then have the agility to keep resetting to find profitable growth in an ever changing and challenging world.

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Perspectives

Responsible Retail

Retail fulfillment—thinking local, acting local

Learn how retailers are resetting their supply chains for flexibility and scalability at the local level.

Responsible Retail

Reimagine the retail workforce

Find out how retailers can meet evolving expectations of customers & employees with an adaptive workforce.

Retail Applied Intelligence

Unleash the power of retail data with ai.RETAIL

Learn how retailers are using data to drive customer experience, innovation and growth.

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How we help

Digital Retail

Transform your shopping experience across digital channels and stores, so consumers can shop with you anywhere and at any time.

Retail Stores

Reset your store footprint and formats to deliver services and experiences that meet evolving consumer expectations.

Retail Experience

Adapt business models to create shopping experiences that engage and delight retail customers.

Retail Sourcing

Rethink the supply base, focusing on value expansion, responsibility, sustainability, transparency, and surety of supply.

Retail Supply Chain

Futureproof your local supply chain to strategically meet shifting consumer preferences, including last mile and sustainable delivery.

Retail Workforce

Redefine the future of work to skill and scale a future-ready retail frontline and corporate workforce.

Retail Cloud

Futureproof your technology with cloud and develop ecosystem partnerships to enable consumer experiences with speed and agility.

Retail ESG & Sustainability

Integrate environmental, social and governance into every retail department and business unit to connect profit with sustainability.

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Capabilities

Retail Applied Intelligence

Put your most loyal customers at the center of your business—from the products you sell to the design of your supply chain.

Merchant Reimagined

The role 'retail merchant' is being reinvented through automation to provide predictive insights.

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Case studies

Retail

Tim Hortons serves up loyalty

Canadian QSR Tim Hortons drives customer loyalty through its new Tims Rewards program.

Retail

Central Group makes it personal

Thai retailer Central Group uses data to create unique experiences for shoppers.

Retail

Intermarché harnesses data to deliver purpose

Grocer Intermarché, Microsoft and Accenture collaborated on an organization-wide data transformation.

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Adaptive retail at H&M

To support the new Accenture purpose, CEO Julie Sweet recently launched our brand campaign—Let there be change—an inspiration to our people and clients to embrace change for the benefit of all. We believe today’s rapid acceleration to digital presents us with an opportunity to create a better future, and our strategy is to embed responsible business into our services for our clients as well as to operate Accenture as a responsible business.

Global fashion retailer H&M is one of our clients that we are helping to continue its journey as a responsible business. 

H&M delivers fashion in a sustainable way, and is green even within IT. Its online ecommerce solution that is built and run by Accenture, was yesterday running H&M’s own data centers and already sourcing only green energy, and tomorrow will use wind power on Azure cloud. Thanks to cloud transformation features such as auto-scaling it will use even less energy—essentially, it’s a sustainable green cloud.

What we think

Responsible Retail

Retail consumers seek a different grocery experience

Latest research shows consumers are hungry for something new—retailers need to reset grocery shopping for the next decade.

Responsible Retail

Let's stay together—customer engagement in retail

How retailers can drive retention among their new and existing digital customers for the long term.

Responsible Retail

A new era for RFID in retail

Our latest research reveals that RFID is enabling omnichannel services and driving value for retailers.

Cloud Services

Responsible retail—Being great means doing good

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Retail leaders

Jill Standish

Senior Managing Director – Global Lead, Retail

Brooks Kitchel

Senior Managing Director – Accenture Strategy, Retail

Gautham Reddy

Managing Director & Global Retail Technology Lead

Elizabeth Marrion

Managing Director & Global Retail Cloud Lead

Lori Zumwinkle

Managing Director & Retail Lead, North America

Laurent Thoumine

Managing Director & Retail Lead, Europe

Retail consulting

Retail’s responsible reset

Perspectives