Health’s New Future

Navigate the impact of COVID-19

Elevating the patient experience to fuel growth

Accenture´s COVID-19 Consumer Health Experience Survey 2020 indicates that health systems that evolve to meet new consumer experience needs can expedite financial recovery and capture patients from competitors, potentially increasing their revenues by 5% to 10% pre-COVID levels within 12 months—which, for a $5 billion health system, would mean between $250 million and $500 million in additional annual revenues.

COVID-19 Consumer Health Experience Survey 2020

Health systems that meet patient experience needs can expedite COVID-19 financial recovery and potentially increase revenues.

Leaders can make recent digital health gains last

The global pandemic greatly accelerated the adoption of digital healthcare—but will it persist? The Accenture 2020 digital health consumer research showed the rapid rise of digital health had stalled. Now, COVID-19 may serve to resume the growth.

With most in-person care visits on hold, use of virtual care services exploded during the crisis. Nearly overnight, digital healthcare was infused into the clinical workday as patients and providers alike were forced to become fast adopters.

As in-person care resumes, providers, payers and consumers can seize the opportunity to maintain the momentum created by forced adoption and address the pre-crisis issues that have previously inhibited digital health adoption.

Digital Health Consumer Survey 2020

The global pandemic greatly accelerated the adoption of virtual health, but will it persist? There is still work to be done.

Case studies

Dr. Charles Bruce, medical director of the Mayo Clinic Innovation Exchange, shares his perspective on innovation.

Equipping Australia with a coronavirus-dedicated mental wellbeing support service.

Migrating Human Capital Management capabilities to an Oracle Cloud HCM solution.

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Awards & recognition

We provide industry-leading services and solutions to help our clients deliver more effective, efficient and affordable healthcare. Discover how our awards distinguish us as an industry leader.

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What we think

Healthcare blogs

From digital health to the Internet of Health Things, our experts weigh in on the latest health research and trends to help healthcare organizations deliver better patient engagement and more effective, affordable and efficient healthcare.

COVID-19 has made healthcare virtually virtual

Healthcare systems have an unprecedented opportunity to permanently shift the default care model to virtual services.

Virtual health: Providers need a great second act

Providers need a coherent strategy to sustainably integrate virtual care into core business and clinical delivery models.

Health innovation: A cure for COVID-19 disruptions

Forward-thinking health players are using near-term innovations to redefine their business and operating models for COVID-19 and beyond.

Our leaders

Discover the latest news, announcements and research from our health practice.

Accenture launches vaccine management solution to support COVID-19 immunization programs

Accenture announced a vaccine management solution to help government and healthcare organizations rapidly plan and develop COVID-19 vaccination programs.

Healthcare organizations must transform digital experiences to lead the future of care, finds research from Accenture

Healthcare organizations need to become more collaborative in creating new digital healthcare experiences to help customers feel important and informed.

Virtual delivery channels could expand treatment to approximately 53M Americans suffering from behavioral health issues

The use of virtual delivery channels could expand treatment to Americans suffering from behavioral health issues, according to a new report from Accenture.

Transform healthcare

Partner with clients to create insight-driven, technology-enabled solutions that improve the lives of patients, citizens and communities.


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