Health consulting

Improving access, experience and outcomes with tech + human ingenuity.

Humanizing Healthcare

We help our clients meet the essential expectations that every person has of the healthcare system: access, experience and outcomes.

People need access to convenient, equitable and affordable care no matter where they live. In this era of personalized and convenient service in industries such as banking or retail, people expect a similar experience from healthcare. This is why 92% of health executives rank delivering a highly personalized experience as a top strategic priority1. Improving health access and experience contributes directly to better care, which will ultimately yield more positive outcomes.

We help our clients address these critical imperatives through intelligent, cloud-based solutions that increase resource capacity, improve workforce productivity, connect data for personalized services across channels, and improve the quality of care and therapeutics.

Together with the world's leading healthcare payers, providers and public health entities, we are putting humans at the true center of care to improve healthcare experiences for all.

1 "Untapping the Potential for Virtual Care in a Pandemic and Beyond", February 25, 2021

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Humanizing healthcare

Walking in the patient’s shoes
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Health and Life Sciences Experience survey

Has healthcare maintained the gains made during the global pandemic? The 2021 Accenture Health and Life Sciences Experience Survey of nearly 1,800 people in the US reveals how patients’ experience of healthcare is changing. Healthcare showed remarkable strength in the past year—in fact, 26% of those we surveyed said their access to healthcare improved since the pandemic started. Digital adoption ballooned as care providers switched to virtual care. Yet more than a quarter of our respondents did not use any digital technologies to manage their health in the last year.

Growth in digital health adoption had actually stalled before COVID-19. With a few important exceptions, this year's data seems to indicate that we're still on the plateau. Rather than engaging in business as usual, healthcare and life sciences companies must combine the power of technology and human ingenuity to improve digital adoption, experiences and trust in this new era.

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Accenture Digital Health Tech Vision 2021

As the healthcare industry begins to emerge from the challenges of 2020, we have stepped back to reexamine the power of technology to restore confidence among patients, health plan members, consumers, employees, partners and our communities. This year’s Digital Health Tech Vision report is titled: Leaders Wanted: Change Experts at a Moment of Truth. It presents the key technology trends that will shape business and technology over the next few years and outlines the critical actions healthcare leaders must take to become skillful at change.

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America’s Best Management Consulting Firms 2021

Accenture receives 5 stars from Forbes

Case studies

Migrating Human Capital Management capabilities to an Oracle Cloud HCM solution.

Dr. Charles Bruce, medical director of the Mayo Clinic Innovation Exchange, shares his perspective on innovation.

Equipping Australia with a coronavirus-dedicated mental wellbeing support service.

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Awards & recognition

We provide industry-leading services and solutions to help our clients deliver more effective, efficient and affordable healthcare. Discover how our awards distinguish us as an industry leader.

What we think

Our leaders

Healthcare blogs

From digital health to the Internet of Health Things, our experts weigh in on the latest health research and trends to help healthcare organizations deliver better patient engagement and more effective, affordable and efficient healthcare.

The future belongs to digitally savvy clinicians

Digitally fluent clinicians will play an important role in the future of healthcare.

Humanizing Healthcare: walking in the patient’s shoes

Healthcare organizations that are people-centric and use empathy to reshape access, experience & outcomes can emerge strongest in this new era of care.

Close the experience gap—don’t fall into it

Health payers aren’t providing the kind of consumer experience they think they are, and if they don’t close the gap they may fall into it.

Discover the latest news, announcements and research from our health practice.

Two-thirds of Americans have had a negative health care experience, according to Accenture research

The U.S. healthcare industry could improve care experiences by engaging patients with empathy & using their position to recommend digital technologies.

Accenture launches vaccine management solution to support COVID-19 immunization programs

Accenture announced a vaccine management solution to help government and healthcare organizations rapidly plan and develop COVID-19 vaccination programs.

Healthcare organizations must transform digital experiences to lead the future of care, finds research from Accenture

Healthcare organizations need to become more collaborative in creating new digital healthcare experiences to help customers feel important and informed.

Transform healthcare

Partner with clients to use the power of technology and human ingenuity to help improve access, experience, and outcomes in healthcare.


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