The Federal Catalyst
Go behind the scenes with experts uncovering critical management and technology issues for federal leaders.
Add spaces around the em-dash in the episode description. See update below: In 2022, customer demand for travel and hospitality climbed back toward pre-pandemic levels. But these aren’t the same customers or expectations from years past. In this episode, we’ll explore how the demands of the modern traveler are shifting – and how companies can reward their customers with new experiences, better service and seamless operations.
“If we would just listen and talk to people that don't look like us, we could better understand where everyone is coming from.”