Arca is now part of Accenture


Arca acquired to bolster 5G network capabilities
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COVID-19: Regaining eminence & emerging stronger

Since the outbreak of the COVID-19 pandemic, communications businesses have played a crucial role in keeping the world working, connected and informed. As a result, the research we have conducted shows that communication service providers (CSPs) have increased the trust consumers and businesses place in them. CSPs have asserted their relevance and regained eminence as customers recognize that the services they provide enable their economic and social well-being.

In this paper, we address the global impact of the COVID-19 pandemic on consumers and businesses, key considerations for communications industry leaders and, crucially, how CSPs should use the crisis as an opportunity for re-invention by building on their platform of trust and regained eminence to offer consumers and business the services they need while strengthening culture and digital workforce.


Spotlight on Communications and Media industries

Explore Accenture’s Communications and Media industry practices.

Communications consulting

Discover how we're helping CSPs reinvent by updating tech and operating models, adopting new growth models and driving hyper-personalization.

Media consulting

We help media and entertainment businesses outmaneuver uncertainty. With end-to-end transformation expertise, our clients emerge stronger and grow.

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Case studies

Helping customers self-serve and personalize their in-home connectivity provides a new path to growth.

Learn how O2 and Accenture worked together to deliver Smart metering across 20 million UK homes.

Manzoni partners with Accenture to reinforce its leadership position in advertising.

Vodafone partnered with Accenture to transform their global finance organization and deliver one of the largest migrations in SAP’s history.

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What we think

Awards and recognition

Recognized by Global Telecoms Awards

Accenture and Swisscom shortlisted for GLOTEL award

2019 Recognition

Recognized by Global Telecoms Awards

Accenture and O2 shortlisted for GLOTEL award

2019 Recognition

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Communications and Media news

Learn more about Accenture Communications & Media in the news.

Accenture acquires Arca to bolster its 5G network capabilities

Acquisition enhances Accenture’s ability to drive comprehensive transformation across 5G deployment and network operations.

Accenture named a leader in IT services for CSPs by leading research firm for ninth consecutive year

Latest Gartner Magic Quadrant report positions Accenture highest for ability to execute and completeness of vision.

Accenture and AT&T bring mobile connectivity to Phillips 66 with private cellular network

The solution will lay the foundation for potential future 5G use cases, including support for Industrial Internet of Things and low latency applications.

Communications Service Providers hold the key to unlock the Future Home ecosystem, according to new book from Accenture

“The Future Home in the 5G Era” provides a roadmap for companies eager to make connected living a reality at a time when we need it most.

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