What's expected from next generation connectivity?

2019 was the year 5G truly caught hold of the public’s attention with device rollouts and city tests. And over the next decade and beyond, we will continue to see consumers, business, the economy and society transformed by 5G’s capabilities.

So, what are global businesses actually looking to see from 5G in the coming years – and how will they go about overcoming the challenges they encounter? That’s what Accenture set out to discover in our latest research, building on our 2019 5G study.

From expectations and concerns, to plans for implementation, here’s what we unearthed.


The possibilities sound endless – but what do businesses actually expect (and worry about) from next generation connectivity?

Eight years as a leader

This Gartner Magic Quadrant helps Communications Service Providers (CSPs) identify and evaluate suppliers to meet their IT services needs that include both digital business transformation and traditional telecom IT.

Accenture is recognized as a Leader—and is positioned furthest for completeness of vision and highest for ability to execute. This is the eighth consecutive year for Accenture to be recognized as a Leader in this report. Read more

Image Source: Gartner (2019)

Gartner, Magic Quadrant for IT Services for Communication Service Providers, Worldwide, Jouni Forsman, Amresh Nandan, 15 August 2019

Image Disclaimer: This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available via this link. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

How we work


Delivery centers servicing clients from 120 countries


Data scientists globally


Communications & Media consultants globally

Case studies

Helping customers self-serve and personalize their in-home connectivity has given TELUS a new path to growth for future services.

Learn how O2 and Accenture worked together to deliver Smart metering across 20 million UK homes.

Manzoni partners with Accenture to reinforce its leadership position in advertising, leveraging the power of data and artificial intelligence.

View All

What we think

Communications and Media

Unlocking new growth for CSPs

Explore how the CSP can reinvent itself by updating technology and operating models and adopting new growth models in B2C and B2B.

Communications and Media


Media and entertainment organizations must transform from the core, putting the consumer at the heart of reinvention.

Awards and recognition

Discover how we're breaking ground through our awards and recognitions.


Leader in the Gartner Magic Quadrant for IT Services for Communications Service Providers, Worldwide

2019 Recognition


Overall Innovation Leader in HfS Research

2018 Recipient


Awarded Creative Data Grand Prix

2018 Recipient

View All

Learn more about Accenture Communications & Media in the news.

Eight in 10 Businesses Believe 5G’s Impact Will Be Significant – But Concerns About Security Persist, Accenture Study Finds

Businesses believe that 5G will be the most revolutionary network evolution yet but have security concerns, according to Accenture’s global study.

Accenture Enables Network Operators to Implement 5G & Fiber Strategies with Launch of Cloud-Based Network Decision Platform

Platform helps mobile, cable and wireline operators with deployment and investment strategies for next-generation communications technologies

Accenture Positioned as Leader in Gartner’s Magic Quadrant for IT Services for Communications Service Providers, Worldwide for Eighth Consecutive Year

Accenture is positioned highest for ability to execute and furthest to the right for completeness of vision.

Subscription Center
Stay in the Know with Our Newsletter Stay in the Know with Our Newsletter