Travel consulting

In our dramatically different travel landscape, travel companies can journey back to growth by finding creative ways to succeed in the new reality.

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Travel experts discuss embedding sustainability

Back to growth in travel with creative pragmatism

As travel gets started on the journey back to growth, industry players are still grappling with the dynamics of a dramatically different travel landscape.

Travel companies will need to lean into their “adaptive gene,” and find ingenious ways to succeed in today’s environment. We call this mindset creative pragmatism, and it combines a realist’s clear vision and an innovator’s bold spirit.

You can start applying creative pragmatism by seizing opportunities, rebuilding travelers’ trust, redirecting cost savings to reinvest in growth and building adaptive cost models.

It's time to get creative and get moving again.


How we help

You can’t control the forces shaping the travel industry, but you can control your own future. Our experts work with the world's leading airlines, hospitality and travel services companies to build creative and pragmatic solutions for their business.

End-to-end travel experience

Regain customer confidence by developing stellar experiences—from planning and booking to stay and return, you can revamp the entire traveler journey.

Intelligent operations

Reduce costs and enhance your predictive and real-time decisions by bringing together technology and human ingenuity for agile operations.

Technology transformation & cloud

Increase agility and innovation by following a step-by-step approach that’s accelerated by cloud and puts technology at the heart of your business.

Empowering workforce excellence

Respond faster to change with a flexible workforce model that creates satisfying roles for your employees, is cost-effective and customer focused.

Retail in travel

Improve retail by extending products and services, diversifying revenue, streamlining purchases and build loyalty via a retail merchandising engine.

Intelligent services

Improve customer journeys and operational performance by tapping into cross-organizational data and travel insights that sharpen your responsiveness.

Recovery strategy & sustainable growth

Deal with disruption by restructuring the business, embedding sustainability; evolving the revenue model, operating margin streams and profit engine.

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We support travel companies’ return to growth by helping you get creative, be pragmatic and innovative with industry-specific functions and capabilities, providing you with speed-to-value.

Case studies

Banyan Tree Group piloted a digital scavenger hunt at its Laguna Phuket resort to increase its customer experience and boost ancillary revenue.

Changi Airport’s digital factory helps them quickly experiment, develop, and launch new digital products and services—from conceptualization to delivery. 

Radisson digitally enables operations to lower costs and improve services for franchisees and owners.

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Embark: Travel, tech and trust podcast series

Travel experts break down cloud beyond the technology: How to reinvigorate traveler confidence, build resilience and drive innovation in a post-pandemic world.

Tune in to listen to industry leaders from Accenture, Marriott International, Melbourne Airport, Radisson, Southwest Business, Tripadvisor, WestJet, WTTC and their stories.


Buying business travel? What corporates want


Soul searching: A creative and pragmatic approach


En route: Sustainability, transparency and trust

Compass: Travel blog

Why data can make or break travel sustainability

As travelers demand more in the way of sustainability, data becomes a competitive asset to drive trust amongst consumers. Accenture explains how.

How a little cloud unleashes big value from data

In our latest data in travel blog series, Accenture's Tuba Guclu discusses how to use cloud to put data to work.

How travel companies can boost revenue with cloud

Travel companies have to increase revenues, ramp up for new demand, and fix service issues. How can they deliver? 

Travel readiness index

A new way of forecasting is needed for today’s travelers. Combining data with forecasted intent, we’re creating a monthly index which tracks travel and non-travel indicators that influence overall readiness to travel again, such as COVID-related health status, economic indicators, travel demand, and mobility status.

The latest findings show:

  • The average score stood at 0.63 in December (scale from 0 to 1), down 9% from November and 30% below pre-Covid baseline.
  • The United Arab Emirates maintained its leading position, followed closely by Saudi Arabia and India.
  • After a minor recovery in the second half of 2021, the spread of the Omicron variant has hindered progress and created uncertainty that is expected to last through Q1 of 2022.
  • Certain countries may begin using vaccination certificate expiration dates as a new criterion for entry.

Our leaders

What will business travel look like this year?

Listen to SKIFT’s Airlines Weekly podcast with Accenture’s Emily Weiss and Scott Davidson. They discuss how different business travel may look when it returns.

Accenture helping Navitaire accelerate its journey to the cloud

Accenture is helping Navitaire, an Amadeus company providing technology and business services to the airline industry, accelerate its cloud-first transformation journey.

U.S. millennials plan to spend more on luxury travel in 2021, new research from Tripadvisor reveals

Joint study with Accenture also shows U.S. cities are back on the radar for domestic leisure travel.

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