Higher education

Innovating the student experience, more than just an upgrade.

Serving all students: A study of learner mindsets

The COVID-19 pandemic accelerated changes already underway in higher education. For many colleges and universities, succeeding means both improving service to existing students as well as pivoting to serve new student segments across the learner lifetime. Doing this well means understanding learners’ varied journeys and motivations.

Accenture researched how colleges and universities can differentiate their approach to serving learners across a lifetime, to improve student satisfaction, experience, outcomes and equity. We surveyed 6,500+ post-secondary US learners aged 16 to 65+. Our research went beyond most student surveys to include the population of “all learners”.


Pandemic interview series: Leaders in higher ed

We spoke with leaders at both private and public institutions – to take a pulse on pandemic-inspired changes within higher education, where nearly 50% of respondents anticipate making difficult but transformational changes in their institutions in the next 12 months. This interview series highlights everything from evolving approaches to serving and engaging students to operating model transformation. Learn more about what the future holds.


COVID-19 and the campus experience

To support a safe reopening during the COVID-19 pandemic, Northeastern University built a hybrid, flexible learning model to give students a safe learning environment that fosters both human connection and supports high-quality education. The model, known as NUflex, was deployed within a matter of weeks and is supported by the university’s new Student Hub, which gives students an array of digital academic and social tools to stay engaged with their studies, peers and broader university community. During the first semester, more than 25,000 unique users used the COVID-19 Test Scheduler tool, helping the university maintain around 95% testing compliance.

These tools and practices have left a lasting mark on the future of teaching and learning at Northeastern and positioned the university as a bold and visionary leader in higher education.


Tech Vision 2021: Higher education

For more than 20 years, Accenture has developed the Technology Vision research report as a systematic review across the enterprise landscape to identify emerging technology trends that will have the greatest impact on companies, government agencies and other organizations in the coming years. This year is the moment of truth: technology has sustained us through the pandemic and now continues to redefine how we work, live and interact. These are the key tech trends leaders must embrace to forge a better future – as seen through the eyes of Higher Education leaders.

Higher education blogs

Hear from our subject matter experts and get their latest take on the most pressing issues facing higher education.

Lifelong learning: higher ed’s next silver bullet?

Samantha Fisher explains how higher education can lead with impact and successfully enable lifelong learning.

Higher ed’s post-vaccine workforce pendulum

Accenture’s survey showed that three quarters of higher ed employees want more remote work. Natalie details implications for changing expectations.

7 ways COVID-19 is accelerating trends in higher education

Jonathan Fry kicks off a blog series examining higher education trends that are being accelerated by the COVID-19 outbreak.

What we think

The gender gap in computing is worsening and has real implications for the U.S. economy and the next generation of women.

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