Higher education

Innovating the student experience, more than just an upgrade.

Serving all students: A study of learner mindsets

The COVID-19 pandemic accelerated changes already underway in higher education. For many colleges and universities, succeeding means both improving service to existing students as well as pivoting to serve new student segments across the learner lifetime. Doing this well means understanding learners’ varied journeys and motivations.

Accenture researched how colleges and universities can differentiate their approach to serving learners across a lifetime, to improve student satisfaction, experience, outcomes and equity. We surveyed 6,500+ post-secondary US learners aged 16 to 65+. Our research went beyond most student surveys to include the population of “all learners”.


Case studies

University of Cincinnati redesigns the student journey to maximize the moments that matter to them.

Worcester Polytechnic Institute (WPI) transforms critical functions, ensuring a clear view of its students.

Northeastern University built a flexible learning model that left a lasting mark on the student experience.

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Tech Vision for Higher Education

For more than 20 years, Accenture has developed the Technology Vision research report as a systematic review across the enterprise landscape to identify emerging technology trends that will have the greatest impact on companies, government agencies and other organizations in the coming years. This year is the moment of truth: technology has sustained us through the pandemic and now continues to redefine how we work, live and interact. These are the key tech trends leaders must embrace to forge a better future – as seen through the eyes of Higher Education leaders.

Higher education blogs

Hear from our subject matter experts and get their latest take on the most pressing issues facing higher education.

Higher Education: Handle with care

Higher Education institutions see the need to respond to changes with both students and employees. Here are a few ways to get started.

Lifelong learning: higher ed’s next silver bullet?

Samantha Fisher explains how higher education can lead with impact and successfully enable lifelong learning.

Pandemic interview series: Leaders in higher ed

We spoke with leaders at both private and public institutions – to take a pulse on pandemic-inspired changes within higher education, where nearly 50% of respondents anticipate making difficult but transformational changes in their institutions in the next 12 months. This interview series highlights everything from evolving approaches to serving and engaging students to operating model transformation. Learn more about what the future holds.


What we think

Our leaders