Citizens now want more than just value for money; they’re seeking responsive, living services that fit seamlessly into their lives. It’s a level of change that’s creating anxiety among public sector leaders who are now faced with a mammoth task: balancing the pivot of investment from old to new without breaking the bank. Find out why modernizing public services starts at the core.
We conducted our largest organization systems survey to date and collected data on more than 8,300 companies and organizations across 20 countries and industries, studying both "Leaders," who are building Future Systems, and "Laggards," who are investing in—but not scaling—innovation. The survey included respondents from 515 public service organizations across the US, UK, Germany, Singapore and Australia. We asked about:
We scored the organizations on these dimensions, calling those in the top 10% Leaders and those in the bottom 25%, Laggards. By tracking performance indicators between 2015 and 2023 (projected), we can see a strong correlation between technology adoption and achieved, or expected, value.
Boundaryless systems take advantage of blurring boundaries to create new spaces where ideas and partnerships can flourish. Historically, the components of the IT-stack—database, applications and infrastructure—have been treated as independent entities. These days, divisions are fading.
Boundaryless organizations utilize the cloud, have a uniform approach to data, security and governance, and have established paths for exploring unconventional business/technology partnerships.
80%
of US respondents agree that future enterprise systems will blur boundaries between humans and technologies that they work with.
71%
of US respondents think that future enterprise systems will blur boundaries between their organization and ecosystem of partners, suppliers and citizens they serve.
68%
of US respondents believe their organization is effective at fuelling innovation and new business models through platforms and crowd-sourcing.
Adaptable systems learn and improve by themselves, eliminating the friction that hinders growth and helps humans make better decisions, much faster. Powered by advances in data and intelligent technologies, those with adaptable systems aren’t fazed by change.
70%
of US respondents think their organization is effective at ensuring quality in data that drives strategy and organizational decisions.
81%
of US respondents believe that future enterprise systems will need to provide seamless interaction with humans.
85%
of US respondents agree that future enterprise systems will provide strategic agility to organizations, enabling them to pivot to new strategies as needed.
Radically human systems talk, listen, see and understand just like we do, bringing elegant simplicity to every human-machine interaction.
75%
of US respondents believe their organization is effective at breaking down cultural barriers that hinder employees in working with radically human systems.
79%
of US respondents think their organization is effective at creating a safe space for experimentation with new technologies.
82%
of US respondents agree their organization is effective at putting humans at the center while designing their organization processes and services.
Meet our subject-matter experts and get their latest takes on the most pressing issues facing public servants.
Ryan Oakes explains why the magic happens at the intersection of fresh thinking and deep experience.
Rick Webb explains the changing role of the state CIO and how state CIOs will serve as catalysts and conveners of change.
Pari Sabety on how public sector leaders can afford to finance their journey to cloud.
How can policing organizations be more productive and proactive so they can react quicker and ultimately help the citizens they serve?
Future ready and future proof. This social services agency evolved its core to meet citizen expectations.
Meeting customer needs for an on-demand service with conversational AI technology.
In today’s fast-paced world of rapidly evolving technology, innovation requires a different approach.
Future Systems can help you scale innovation and achieve full value.
A CEO’s guide to getting the most out of new technologies.
We bring the breadth of expertise and insight to support organizations in applying innovation to improve outcomes for citizens, workers and communities.
By leveraging our deep industry expertise and applying it to the specific challenges that public organizations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.
Truly human governments empower workforces to move from transactions to relationships with citizens.
Driving technology use to tackle opportunities and challenges, prepare for change and create value.
We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.
