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Public services in the era of artificial intelligence

Public services powered by AI

The time is now

83%

of senior public sector leaders say they are both able and willing to adopt intelligent technologies.

80%

of public service executives say offering services through centralized platforms, assistants or messaging bots is important.

75%

of students said they would be comfortable with AI on campus.

Conversational AI

People + machines: Reshaping public safety contact

Public safety organizations have an opportunity to transform the citizen experience.

Beyond the chatbot: the art of (AI) conversation

Public safety organizations have an opportunity to transform the citizen experience.

Case studies

Improving taxpayer experience: Revenue’s voicebot

Virtual agents, built using artificial intelligence technology, can support taxpayers.

Truly human automation: Power of human + machine

Meeting the needs of Manchester Metropolitan University HR with Robotic Process Automation.

Related capabilities

Applied Intelligence

Companies need to see Intelligent Automation as the gamechanger it is — a shift for the overall enterprise.

Artificial Intelligence

The key questions that could help your organization implement AI with confidence and trust.

Technology Consulting

Raise your business to the next level with groundbreaking strategy, fresh technologies and innovation advisors.

What we think

An AI governance approach to support innovation

There has been growing interest in the responsible governance of AI applications.

How to stop AI from reinforcing biases

The key questions that could help your organization implement AI with confidence and trust.

Our leaders

Rick Webb

Former, Chief Information Officer – State of North Carolina

Related segments

Transforming public service

Innovative Technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Modernizing the Core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.