Skip to main content Skip to footer

Public services in the era of artificial intelligence

Public services powered by AI

AI is already transforming many areas within the private sector, but its enormous disruptive potential won’t stop there. The societal and economic innovations created by these technologies will soon have a very real presence in every industry – including the public sector.

View full report

VIDEO

Human and machine: AI in Public Service

VIDEO

Human and machine: AI in Public Service

The time is now

AI isn’t a technology of the future — it’s here now and can’t be put off until tomorrow. The sooner that government organizations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.

83%

of senior public sector leaders say they are both able and willing to adopt intelligent technologies.

80%

of public service executives say offering services through centralized platforms, assistants or messaging bots is important.

75%

of students said they would be comfortable with AI on campus.

Conversational AI

Public Safety and Border Services

People + machines: Reshaping public safety contact

Public safety organizations have an opportunity to transform the citizen experience.

Read More
Public Service

Beyond the chatbot: the art of (AI) conversation

Public safety organizations have an opportunity to transform the citizen experience.

Read More

Case studies

Revenue

Improving taxpayer experience: Revenue’s voicebot

Virtual agents, built using artificial intelligence technology, can support taxpayers.

Read More
Public Service

Truly human automation: Power of human + machine

Meeting the needs of Manchester Metropolitan University HR with Robotic Process Automation.

Read More

Related capabilities

Applied Intelligence

Companies need to see Intelligent Automation as the gamechanger it is — a shift for the overall enterprise.

Artificial Intelligence

The key questions that could help your organization implement AI with confidence and trust.

Technology Consulting

Raise your business to the next level with groundbreaking strategy, fresh technologies and innovation advisors.

What we think

VIEW MORE ARTICLES
Artificial Intelligence

An AI governance approach to support innovation

There has been growing interest in the responsible governance of AI applications.

Artificial Intelligence

How to stop AI from reinforcing biases

The key questions that could help your organization implement AI with confidence and trust.

VIEW MORE ARTICLES

Our leaders

Rick Webb

Former, Chief Information Officer – State of North Carolina
LinkedIn

Related segments

Across the public sector, we’re helping transform organizations to continuously adapt and improve outcomes through innovation.

 

Transforming public service

Innovative Technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Learn more

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Learn more

Modernizing the Core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Learn more