Public services powered by AI
AI is already transforming many areas within the private sector, but its enormous disruptive potential won’t stop there. The societal and economic innovations created by these technologies will soon have a very real presence in every industry – including the public sector.
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Human and machine: AI in Public Service
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The ethics of AI
The time is now
AI isn’t a technology of the future — it’s here now and can’t be put off until tomorrow. The sooner that government organizations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.
83%
of senior public sector leaders say they are both able and willing to adopt intelligent technologies.
80%
of public service executives say offering services through centralized platforms, assistants or messaging bots is important.
75%
of students said they would be comfortable with AI on campus.
Conversational AI
As technology improves, organizations have the opportunity to create rewarding chatbot interactions.
Chatbots and virtual assistants can help Human Services agencies drive better outcomes.
Conversational AI will change how people work across campuses today.
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Case studies
Virtual agents, built using artificial intelligence technology, can support taxpayers.
Meeting the needs of Manchester Metropolitan University HR with Robotic Process Automation.
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What we think
There has been growing interest in the responsible governance of AI applications.
The key questions that could help your organization implement AI with confidence and trust.
Find out how innovative technology helps transform social services to deliver better outcomes for citizens.
Our leaders
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Related segments
Across the public sector, we’re helping transform organizations to continuously adapt and improve outcomes through innovation.
Transforming public service
Innovative Technologies
Driving technology use to tackle opportunities and challenges, prepare for change and create value.
Truly human government
Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.
Modernizing the Core
Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.
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