Public services in the era of artificial intelligence
Public services powered by AI
AI is already transforming many areas within the private sector, but its enormous disruptive potential won’t stop there. The societal and economic innovations created by these technologies will soon have a very real presence in every industry – including the public sector.
AI isn’t a technology of the future — it’s here now and can’t be put off until tomorrow. The sooner that government organizations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.
of senior public sector leaders say they are both able and willing to adopt intelligent technologies.
of public service executives say offering services through centralized platforms, assistants or messaging bots is important.
of students said they would be comfortable with AI on campus.