Accenture health experience platform
End-to-end efficiency accelerates customer acquisition, boosts retention and promotes long-term growth prospects for health payer organizations.
The Accenture Health Experience Platform includes pre-configured features that help address chronic pain points, accelerate time to market and reduce delivery time.
Supports smarter targeting and tighter integration between sales and marketing to improve lead conversion ratios and reduce sales cycles.
Provides stronger engagement with brokers, improved broker satisfaction and reduced sales cycles.
Increases first-call resolution and reduces average handle times thereby boosting customer satisfaction.
The Accenture Health Experience Platform helps speed time to value by:
Key benefits of the platform include:
The Accenture Health Experience Platform facilitates communication through a growing number of channels: phone, email, communities, social media, web-based self-service and online chat. Omni-channel support extends across multiple segments.
Accenture works with payers to implement efficient, end-to-end processes that can strengthen customer and broker relationships, increase rates of acquisition and retention, and promote long-term growth. Accelerated project delivery is possible due to a wide range of proprietary assets and tools, such as:
Leveraging experience from thousands of projects, Accenture is committed to helping payers reduce complexity, comply with regulations and pursue growth.