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Reimagining insurance operations

Reinventing Enterprise Operations

High operations maturity realizes higher value

Future-ready insurance operations

The impact of change

Drive sustainable growth

  • Increase speed to market on new product launches by up to 60%
  • Increase back office processing productivity by 15-20% through the use of automation

Redefine customer experience

  • Create personalized and digital customer interactions
  • Unlock customer value through data driven insights
  • Shift up to 40% of transactions to self service

Accelerate the innovation agenda

  • Scale vision by combining intelligent technologies and insurance talent with next-generation skills
  • Improve decision making by using the right resource at the right time

Services that power change

What we think


Business Process Services

The value multiplier

Discover how organizations can double their chances of future-ready operations in the next 3 years.



Fast-track to future-ready insurance operations

How to reach new levels of operations maturity.



Fast-track to future-ready

Applying tech-driven operational intelligence across an organization leads to greater profitability and efficiency.​


Competitive Agility

Innovate for resilience and new insurance revenue

Innovating in key areas like customer wellness and safety will help insurance companies defend revenues and build resilience.


Case studies

European insurance network outpaces competition

Smaller insurers come together to reduce claims handling costs by up to 30%.

Staking claim in intelligent insurance operations

A leading insurance company boosts claims management productivity with transformed insurance processes.

Recognizing the power of change

Leaders of change​

James R. Reesing

Senior Managing Director – Accenture Operations, Insurance Operations Business Lead

Laurie Broucek

Managing Director – Accenture Operations, Insurance Operations Offering Lead

Connect with us

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How organizations are reinventing their business with Intelligent Operations

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Business process services

Harness talent, data, and intelligence to deliver superior customer experiences and business outcomes.

Solutions.AI for processing

Change the customer experience with conversational AI.