Solutions.AI for Customer Engagement
Change the customer experience with conversational AI.
Ninety-five percent of customer interactions are expected to be AI-enabled by 2025. As organizations strive to make traditionally cumbersome parts of customer engagement more frictionless across channels – delighting customers and building brand loyalty in the process – they’ll need to reimagine the role that service plays as part of the broader customer experience.
Solutions.AI for Customer Engagement is built to do just that. Putting AI at the frontline of every interaction streamlines service, better equips agents, and enhances the overall experience with personalized, precise, and empathetic care. It helps brands quickly and responsibly use data to understand and predict customer needs and arm agents behind the screen with the right message and offers. It enhances the quality of AI chatbots to serve the right information to customers whether they’re residents looking to pay utility bills online or citizens looking for the latest COVID-19 information. And it improves the original product and service by analyzing and incorporating insights from customer interactions through a constant feedback loop.
Ultimately, by scaling these capabilities and new experiences, organizations can deliver the kind of service that is convenient, seamless and builds strong customer loyalty and growth.
"By teaming with Accenture and using leading-edge artificial intelligence to assist customers, we have been able to provide them with a fast and easy way to meet their needs."
Our AI-powered solution accelerates the design, deployment and ongoing optimization of dynamic customer journeys, making it rewarding for customers and service reps alike.
Deliver proactive messaging, self-service support and agent-assisted conversations to enhance customer experiences and drive efficiencies.
Arm agents with tailored responses and product recommendations to improve customer retention, drive incremental sales and accelerate revenue growth.
Uncover and optimize new industry-specific journeys and engagement opportunities to reduce cost and increase customer satisfaction.
Our IP-led, expert-managed solution accelerates enterprise value by delivering both top- and bottom-line benefits, along with enhanced B2C and B2B experiences.
up to 3x increase in customer satisfaction score (CSAT)
increase in customer lifetime value (CLTV)
reduction in overall operating expenses (OPEX)
increase in revenue
With our range of pre-built AI modules and ecosystem of technology partners, we're able to quickly scale hyper-personalized experiences to help clients anticipate and address their customers' needs.
Rapidly design and execute automated conversations, compatible with any existing technology partner.
Apply a data-driven approach to identify and prioritize customer intents for automation.
Accelerate time-to-deployment with 200+ pre-built virtual agent conversation flows across several industries.
Provide pre-defined architectures for leading cloud providers to quickly assess capability requirements before implementation.
Responsibly establish a strong foundation of customer and journey data to generate insights around specific business inefficiencies that unlock value.
Quickly create and manage hyper-relevant interactions by adjusting to real-time events and executing corresponding actions.
Analyze conversation performance through the service funnel to improve and enhance the overall experience.
Companies that embrace AI’s diverse customer service capabilities can reduce costs while improving experiences.
An AI-powered customer engagement strategy can reduce the trade-off between cost savings and excellent service.
To create trust in AI, organizations must move beyond defining Responsible AI principles and put those principles into practice.
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